Role Description Are you a people-focused professional with a passion for delivering exceptional customer experiences? BeMobile is seeking a BeHive Specialist to join our Call Center team! In this role, you’ll play a vital part in supporting our retail stores by driving customer outreach, generating traffic, and providing top-tier service. As the voice of BeMobile, you’ll build meaningful connections, solve customer needs, and help create the outstanding experiences we’re known for. This is a work-from-home position with certain geographic eligibility requirements. Qualifications - 1-2 years of Retail or Wireless experience or relevant experience - 1-2 years of call center or customer outreach experience preferred - Excellent communication, collaboration, and interpersonal skills - Exceptional time management skills - Must be able to manage multiple tasks with proper attention to detail in each task - Must be comfortable on the phone, doing customer outreach, and providing customer service support - Must have a reputation for exceeding expectations without constant oversight Requirements - Handle incoming customer inquiries, objections, and complaints across multiple communication channels - Provide solutions, escalate issues when necessary, and build trust through positive, professional interactions - Initiate calls to prospects and existing customers, present products or services, highlight features and benefits, and close sales - Stay organized with follow-ups to maximize conversions and exceed monthly targets - Generate and maintain leads from campaigns, track interactions, and update all information accurately in communication platforms - Communicate effectively with your team and support retail locations to meet targets - Share insights, trends, and feedback to improve the customer experience across the organization - Go above and beyond in every interaction, overdelivering on issue resolution, following up proactively - Find ways to make customers’ lives easier while supporting sales goals Benefits - Health, Dental, and Vision Insurance - Employee Assistance Program (EAP) - 401(k) with Employer Match after 90 Days - Career Advancement Opportunities - Pet Insurance - Verizon Service Plan Discounts - Financial Wellness Tools – SmartDollar by Dave Ramsey & Financial Counseling - Paid Time Off and Sick Pay - Maternity and Parental Leave - DeVry University Continuing Education Discounts - …and so much more! :) Company Description - Accountable: We take ownership - Adaptable: We embrace change - Driven: We continuously improve - Helpful: We serve with humility - Trustworthy: We do the right thing

• Provide exceptional customer service via phone and email • Manage data in the customer database accurately • Collaborate as a team to meet productivity goals • Facilitate the achievement of departmental core metrics • Communicate updates on cases • Log calls and cases throughout the workday • Monitor Customer Care dashboards • Contribute to the creation of Knowledge Articles to support other departmental needs

Role Description Wir von pathway solutions haben ein klares Ziel: Die Buchhaltung gemeinsam mit dir zu revolutionieren! Ob Shopify-Startups oder SaaS-Unternehmen – unsere Software automatisiert Buchhaltungsprozesse, damit Unternehmer:innen sich auf das Wesentliche konzentrieren können. Wir setzen uns ambitionierte Ziele, glauben an Wachstum und haben währenddessen enorm viel Spaß als Team! - Du hilfst täglich per Telefon, E-Mail und Zoom e-Commerce Unternehmer:innen bei buchhaltärischen Problemen. - Sicherstellung einer hohen Kundenzufriedenheit durch klare und freundliche Kommunikation. - Identifikation wiederkehrender Probleme und Verbesserung unserer Lösungen. - Enge Zusammenarbeit mit dem Onboarding Automation Team zur Sicherstellung der Kundenzufriedenheit. Qualifications - Hohe Eigenmotivation und Ergebnisorientiert (SMART Goals). - Erfahrungen in der Nutzung von DATEV (Pflichtvoraussetzung). - Interesse an der Digitalisierung der Buchhaltungsbranche. - Eigenständige, strukturierte und prozessorientierte Arbeitsweise. - Offen für Feedback, digitales Arbeiten und remote first. - Fließend in Deutsch und Englisch. Benefits - Flexibilität: Remote First und familienfreundliche Arbeitszeiten – du bestimmst, wann du arbeitest. - Entwicklung: Coaching-Budget, Mentoring und ein diverses Team. - Urlaub: 30 Tage, damit du dich erholen kannst. - Gehalt: Ein attraktives Vergütungspaket wartet auf dich. - Lernkurve: Übernimm Verantwortung und wachse mit uns. Company Description Unser Ziel! 10.000 Unternehmer:innen und Buchhalter:innen von der manuellen Buchhaltung befreien. pathway ist die Nr. 1 Software für eCommerce (Shopify, Amazon, WooCommerce) und SaaS (Stripe, Chargebee) Unternehmer. Wir automatisieren die Erlös- und Zahlungsbuchhaltung, damit sich Unternehmer auf den Core fokussieren können! - Remote - Diverse - Automation first

Role Description The Customer Support Representative is responsible for delivering exceptional service to customers by managing order inquiries, resolving issues, and supporting day-to-day account operations. This role works cross-functionally with internal teams to ensure accurate order processing, timely communication, and a seamless customer experience. - Daily Shorts - Contacting customers with shorts. Communicating with purchasing department on availability of shorts. - Customer Service calls including holiday closures, delivery delays, new product alerts/promotions. - Supporting Director of Corporate Accounts with day-to-day operations - Customer delivery requests, quality complaints and pickups, invoice and credit requests, spec sheet requests. - Assist with account onboarding and set up including; connecting with customers on delivery and contact information as well as delivery follow up. - Communication with different internal departments - Transportation, purchasing, production, QA and Sales Teams. - Pepper Management Centre - Supporting customers with our online ordering platform. Creating new promotions and assisting customers with Online ordering set up. - CRM data entry - ensuring CRM is updated daily with all customer communications. - Data entry into our ERP system Produce Pro; including, short shipments, RMAs, customer master file updates. Qualifications - 2+ years of experience in customer service or order management, preferably in a fast-paced environment. - Strong communication skills with the ability to handle customer inquiries, complaints, and service updates professionally. - Experience working cross-functionally with teams such as sales, production, transportation, and purchasing. - High attention to detail with proven ability to manage data entry and maintain accuracy across systems. - Experience with CRM and/or ERP systems (Produce Pro is an asset). - Strong organizational and problem-solving skills, with the ability to manage multiple priorities and resolve customer issues efficiently. Requirements - Job Type: Permanent Full-time or Permanent Part-time, 25-35 hours per week, adjustment pending on business need. - Probationary Period: 3-months or 480 hours, whichever longer. - Work Location: Remote. - Shift Requirement: Monday to Friday. - Compensation: $20-$22 per hour. Benefits - Group Benefits entitlement upon completion of probation time.