Title: Customer Experience Banker-(Hudsonville, MI)(Part-Time 30-35/hrs with Benefits) Location: Hudsonville, MI time type Part time Hybrid job requisition id R0071621 Job Description: Summary: Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service. Duties & Responsibilities: - Providing excellent customer service and effectively resolving customer issues. - Being proficient in understanding and educating customers on consumer deposit products. - Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners. - Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership. - Adhering to all operational, security, risk and regulatory policies and procedures. - Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation. - Other duties as assigned. Basic Qualifications: - High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree. Preferred Qualifications: - 1 year or more in customer service in banking, financial services or goal driven retail sales. - Cash handling skills. - Comfort with technology such as mobile services and online banking services. Exempt Status: (Yes= not eligible for overtime pay) (No= eligible for overtime pay) No Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

• Handle customer inquiries via phone, e-mail and chat • Provide technical support to resolve issues and answer questions • Log and track support requests • Maintain up-to-date records of customer interactions • Participate in team meetings to share experiences and suggest improvements

• Monitorear desencadenantes relacionados con renovaciones (transiciones MTM, silencio de 7 días después de MTM) • Crear y gestionar verificaciones de ocupación exterior en iVueit siguiendo SOPs • Configurar encuestas, SLA, ventanas Vue, marcas de tiempo de fotos y notificaciones • Asegurar la precisión y completitud de todas las órdenes de ocupación • Revisar resultados de iVueit y dirigir resultados a los equipos de Renovaciones o Mudanzas • Iniciar escalaciones internas y órdenes de trabajo en Ender cuando sea necesario • Asignar órdenes de trabajo a mantenimiento y documentar solicitudes claramente • Mantener registros, actualizaciones de estado y documentación precisos • Apoyar solicitudes administrativas de retención ad hoc y señalar problemas recurrentes

Role Description Supports freight movement planning through shipment monitoring, dispatch assistance, and schedule coordination. Responsibilities - Review freight movement schedules - Maintain shipment status records - Coordinate operational updates - Communicate delays and ETA changes - Support dispatch workflow organization - Escalate service concerns - Assist with transportation planning tasks Qualifications - Strong communication - Computer proficiency - Organized work habits - Detail awareness - Ability to multitask - Experience optional Work Environment Collaborative logistics setting with structured processes and time-sensitive responsibilities. Communication Notice Applicants may receive updates regarding their application through email, phone, or text. Text communication may be stopped whenever preferred.