Role Description Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey. Position: Personal Health Expert Type: Contract Compensation: $60–$85/hour Location: Remote Role Responsibilities - Develop long-horizon health-admin tasks with deterministic rubrics to evaluate agent performance against verifiable ground truth. - Build scenarios in Records and Visits, Medications and Labs, and Payer and Documentation to ensure accurate and structured outputs. - Evaluate medical timelines, medication schedules, and insurance appeals for consistency with ground-truth data and known outcomes. - Collaborate with AI labs to enhance agent evaluations in personal health navigation. - Work independently and asynchronously to meet deadlines and improve task quality and throughput. Qualifications - 3+ years as an RN, patient advocate, MA, or in a similar health-literate role. - Expertise in insurance appeals, payer navigation, lab result interpretation, medication management, or patient portal workflows. - Comfortable with creating and interpreting personal health artifacts like timelines and symptom logs. - Strong written communication skills to articulate reasoning and encode it into deterministic rubrics. Requirements - Hourly contractor, paid based on task quality and throughput. Application Process - Upload resume - AI interview based on your resume - Submit form Resources & Support - For details about the interview process and platform information, please check: Interview Process - For any help or support, reach out to: support@mercor.com PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.

Role Description The Contact Center Associate 2 supports functions that assist in creating and driving a culture of empathy, service excellence, and delivery of patient-centered care that impacts the patient experience across the UHealth System. The incumbent possesses a high level of proficiency with consistent levels of quality and productivity. In addition, the incumbent serves as a subject matter expert in their assigned areas of support, providing guidance to their peers and assisting in on-the-job training for new hires. This position involves the delivery of courteous and efficient service to patients, accurate documentation and verification of patient registration information, and professional and timely communications with physicians, medical staff, and administrators. This position requires the ability to utilize the EPIC scheduling system to search for appointments across multiple physicians, resources, specialties, and sites while utilizing expertise in medical triage and understanding of government and commercial insurance requirements to ensure patients are scheduled with the appropriate provider timely. Core Responsibilities - Delivers a high level of patient service, with consistent levels of quality and productivity. - Assists in identifying trouble spots and problem patterns in the provision of care. - Acts as a subject matter expert in support of their peers. - Trains new agents in scheduling and registration requirements specific to their specialties. - Schedules and registers patients for appointments within the UHealth System and provides general information about the UHealth System services to patients and community health care providers. - Provides support to UHealth System departments and clinics for information inquiries and problem resolution. - Maintains direct communication with providers and staff in the Medical Center and Satellite Offices. Department Specific Functions - Provide general information about University of Miami Health System services to patients and community health care providers. - Schedule and accurately complete full registration for patients requesting appointments with the UHealth system adhering to policies and procedures regarding appointment scheduling and registration processes, performing these tasks accurately with attention to detail to ensure the highest quality standards. - Initiate pre-registration process and coordinate with the Central Insurance Verification and Patient Access teams to assure pre-registration in the appropriate facility prior to the appointment. Ensure all demographic insurance information is accurate, complete, and up to date on patient’s screen. - Verification of insurance information, verification of benefits, and insurance referral information. - Verification of private patient insurance information for same day appointments or by request. - Adhere to standards provided by the HIPPA Privacy Office related to patient privacy and confidentiality. - Assure ease of patient flow through medical care process. - Complies with the written guidelines provided by the HIPPA Privacy Office related to patient privacy and confidentiality. - Provide patients with all required information regarding appointments and payment policies (e.g., medical records, parking, cash policies, anticipated charges, required ancillary services, cancellation policy). - Intervene as liaison/advocate for patients, physicians, and staff in facilitating ease of care. Assist in identifying trouble spots and problem patterns in the provision of care. - Maintain a working knowledge of medical symptoms, signs, and anatomical systems to identify and differentiate type and urgency of medical need. - Maintain knowledge of insurance referral requirements to ensure access based on third party reimbursement criteria. - Notify appropriate parties of the appointment time, referral criteria, insurance verification, and prior authorization requirements. - Performs all above-mentioned tasks by paying attention to detail and providing excellent customer service skills with Patients, Physicians, and other related members by following the Standard of Excellence and Accountability policy mandated by the University Of Miami Miller School Of Medicine. Core Qualifications - High School diploma or equivalent. - Minimum 2 years of relevant experience. - General knowledge of office procedures and operations. - Ability to communicate effectively in both oral and written form. - Ability to handle difficult and stressful situations with professional composure. - Ability to maintain effective interpersonal relationships. - Ability to recognize, analyze, and solve a variety of problems. - Ability to lead, motivate, develop, and train others. - Ability to process and handle confidential information with discretion. - Skill in completing assignments accurately and with attention to detail. - Any relevant education, certifications, and/or work experience may be considered. Benefits - Competitive salaries. - Comprehensive benefits package including medical, dental, tuition remission, and more.

Role Description Join Us in Transforming the Dental Experience. Imagine being able to work with a group that strives to make a difference in the everyday lives of individuals. At NADG, we use our individuality and expertise to work with our partnered dental offices and ensure that every practice is able to focus on what they do best—providing best in class patient care. Our guiding principle is empathy, and it allows us to focus on the big picture of what our work is all about: putting every patient first, every visit. Do you have the drive and passion for helping others improve the dental field in the way that we do? Come join our team— assist us in pioneering a new culture of dentistry. The Role You’ll Fill at NADG - Receives a high volume of calls to answer daily - Present offers to patients - Overcoming patient objections to schedule an appointment - Scheduling a high volume of appointments - Use product knowledge to showcase the solutions our practices can offer patients - Use company databases and software to track progress - Displays problem solving skills and takes ownership for patient concerns/issues and solutions - Work with practice teams on solutions for patients in a timely manner - Ability to manage sensitive and critical information with respect to company policies, as well as laws and regulations - Collects missing information or updates outdated information - Consistently meet and exceed department key performance indicators - Expected to work all scheduled workdays, during scheduled hours and report to work on time - Enjoy company contests and incentives - Other special projects or responsibilities as assigned Qualifications - 2+ years’ experience providing superior customer service - Experience with M/S office products including Word, Excel, Outlook preferred - Strong computer skills: 45+ WPM, ability to multitask using different software and programs while maintaining a conversation - Must have reliable high-speed internet - Must have a private workspace from home Benefits - Health, Dental and Vision Insurance (Full-time employees) - Healthcare Spending Account - Paid Time Off - 401k - Voluntary Life & Disability Insurance - Referral Program - Employee Discount Program Company Description Our team isn’t just looking for good members, we’re looking for the best of the best and are ready to welcome the perfect candidate to this position. NADG is constantly growing, and we want you to join us on our mission. Stop searching for jobs – apply today and start your career. If you are professional and organized yet outgoing, flexible, and energetic, you’ll fit right in. Our team is full of individuals with different skills and personalities, but each is willing to go the extra mile for our patients while communicating well with our team. If this sounds relatable, then there’s a spot for you at our practice. We’re excited to hear from you! Equal Opportunity Employer: We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other characteristic protected by law.

Role Description The PRN After-Hours Triage RN provides remote clinical triage, problem-solving, and urgent patient support outside of normal business hours. This role ensures timely clinical decision-making, appropriate escalation, and continuity of care for home health patients requiring after-hours intervention. The RN serves as the first-line clinical resource for patients, caregivers, field clinicians, and facility partners, utilizing strong assessment skills and sound clinical judgment. This position is 100% remote telephonic triage only with no in-home visit requirements. Key Responsibilities - Respond promptly to after-hours patient calls and urgent clinical needs. - Conduct telephonic assessments to determine urgency and needed interventions. - Provide clinical guidance for symptoms, medications, wound issues, pain, and condition changes. - Document all triage calls thoroughly in the EMR. - Determine need for in-person visits and coordinate with on-call RN/CM. - Escalate emergencies to 911 or urgent care resources when needed. - Notify Clinical Manager or on-call leadership for escalations. - Communicate recommendations and follow-up needs to branch leaders and field teams. - Collaborate with weekend/evening leadership for continuity of care. - Review orders, labs, and concerns arising after hours and act per policy. - Ensure timely physician communication for urgent situations. - Complete documentation within required timeframes. - Follow HIPAA and home health regulatory standards. - Provide calm, compassionate, patient-centered communication. - Demonstrate strong problem-solving and clinical leadership. - Represent the agency professionally. Qualifications - Active RN license. - 1–2 years recent clinical experience (home health, ER, urgent care, med-surg, or ICU preferred). - Strong triage and telephonic assessment skills. - EMR proficiency (HCHB preferred). - Reliable internet and ability to work independently. Preferred Qualifications - Prior home health on-call/triage experience. - Knowledge of Medicare and home health regulations. Core Competencies - Clinical assessment & critical thinking - Strong verbal communication - Calm under pressure - Detail-oriented documentation - Independent decision-making Physical Requirements - Prolonged phone/computer use. - Ability to perform all duties remotely. Work Environment - Fully remote telephonic role. - Requires evening, night, weekend, and holiday availability.