• Manage a team of Software and Site Reliability engineers, including program development, task planning and code reviews. • Define team strategy and roadmap, and drive adoption of scalable SDLC practices, test infrastructure, and modern practices. • Drive technical projects and provide leadership in an innovative and fast-paced environment. • Be responsible for the overall planning, tracking and success of technical projects. • Work closely with project and product management teams to ensure best-in-class product development. • Contribute technically to the technical projects for DGX Cloud Computing Services. • Interact with key internal stakeholders to provide operational and financial clarity on technical spend. • Lead efforts related to executive reporting, dashboards, and operational CTO metrics focusing on continuous improvement and evolution to maximize decision making and executive visibility.

• Design, deploy, and administer production Kubernetes clusters, including workload scheduling, namespace management, RBAC, network policies, and cluster upgrades • Design and maintain continuous integration/deployment pipelines to automate testing and deployment, including Kubernetes-native delivery workflows using Helm and ArgoCD or equivalent • Track software performance, fixing errors, troubleshooting systems, implement preventative measures to ensure smooth workflows • Implement and manage infrastructure.  • Utilize Terraform or CloudFormation for IaC management • Optimize cloud resources by implementing cost-effective solutions • Collaborate with various teams to ensure smooth deployment • Monitor and create new processes based on performance analysis • Implement security best practices, including automated compliance checks and secure code deployment • Manage the technical roadmap, architecture while mentoring SRE and DevOps Engineers. (Player/Coach) • Hire, coach, and manage a team of DevOps engineers and Site Reliability Engineers. • Define DevOps/Platform roadmap aligned with business goals (e.g., cloud cost optimization, automation maturity).

• Design, build, and maintain internal tools, dashboards, and pipelines that standardize program and project management practices across BSF • Own the technical delivery workflow for cross-functional initiatives, partnering with engineering leaders to plan releases, track progress, and unblock teams • Implement mechanisms that keep development teams aligned on key decisions and objectives (e.g., engineering decision records, automated updates, GitLab workflows), ensuring high-quality, efficient execution • Build and operate OKR tracking systems and program review workflows, including data ingestion, reporting, and alerts for progress and risk • Serve as the engineering point-of-contact to the PMO and leadership team, translating program requirements into technical solutions and actionable engineering work • Establish and maintain stakeholder engagement by creating clear communication channels (dashboards, status feeds, notifications) that foster trust and alignment with key objectives • Develop risk management and mitigation tooling (e.g., schedule health metrics, dependency maps, CI signal monitoring) to proactively surface issues impacting resources, timelines, and outcomes • Instrument, collect, and monitor delivery metrics such as SLOC trends, Service Desk ticket flows, and cost/financial indicators; maintain baselines and drive data-informed improvements • Write and maintain scripts and services that automate recurring PMO and program operations tasks • Heavily utilizes GitLab (Issues, Epics, Boards, Labels, CI/CD, APIs) to implement program management workflows, automation, and reporting

• Support planning, coordination, and execution of secure, controlled, and auditable releases. • Ensure all releases meet quality, security, and operational acceptance criteria before deployment. • Maintain and validate release artifacts, including checklists, test evidence, security results, and rollback plans. • Write, track, and manage security, compliance, and operational tickets in alignment with SLAs. • Coordinate and track vulnerability remediation and support security assessment activities. • Maintain audit-ready documentation and evidence for all activities, ensuring traceability across tickets, changes, and releases. • Develop and manage SOPs, runbooks, and operational documentation in approved repositories. • Enforce change management and governance processes, ensuring proper authorization for all work. • Support work intake, backlog normalization, and ticket lifecycle management in tools such as Jira. • Track metrics, risks, and issues, including maintaining risk logs and reporting status to stakeholders. • Support SDLC governance and DevSecOps practices, including CI/CD pipeline compliance and process improvement. • Assist with operations and maintenance activities, including defect triage, patch coordination, and Tier 3 support documentation.