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Your Single Backup and Data Management Platform for Cloud, Virtual and Physical
Senior Technical Account Manager
Location
Costa Rica
Posted
34 days ago
Salary
0
Seniority
Senior
Job Description
Senior Technical Account Manager
Veeam Software
• Build deep understanding of customer business priorities, operating models, IT strategies, and data center environments • Act as a trusted advisor and subject matter expert on Veeam solutions • Support issue management, escalations, and resolution in collaboration with Support and Engineering teams • Provide guidance on operational planning, risk mitigation, and deployment strategies • Serve as the primary technical advocate for the customer across internal cross-functional teams (Sales, Support, Engineering, Product, etc.) • Lead regular operational cadence calls and conduct Quarterly Business Reviews (QBRs) • Perform health checks of Veeam environments and recommend optimizations and best practices • Partner with Sales teams to identify new opportunities and drive account growth • Deliver knowledge transfer sessions, best practices, and lessons learned to customers • Manage multiple accounts and projects simultaneously in a dynamic environment • Travel up to 50% to support customer engagements
Job Requirements
- Strong experience in Technical Account Management, Pre-Sales Engineering, or similar customer-facing technical roles
- Deep knowledge of data protection, data management, and backup solutions
- Hands-on experience with virtualization technologies (VMware, Hyper-V)
- Solid understanding of enterprise infrastructure, storage, networking, and cloud architectures
- Experience supporting enterprise customers and managing complex environments
- Strong troubleshooting, escalation management, and problem-solving skills
- Proven ability to manage multiple accounts and projects simultaneously
- Excellent communication, presentation, and stakeholder management skills
- Ability to translate technical concepts into business value
Benefits
- Two weeks of paid vacation, 12 statutory holidays, plus 4 extra global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
- Medical, dental, and vision coverage fully funded through INS Premium for employees and dependents
- Mental health support, therapy sessions, and virtual care via our Employee Assistance Program
- Retirement and social security contributions through Costa Rica’s statutory programs
- Life insurance equal to 24x monthly salary, plus disability and funeral coverage
- Daily cafeteria subsidy
- Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
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