• Work on the development and maintenance of robust backend systems using Java with EJB and JPA, and building REST APIs, ensuring high performance, security, and scalability. • Work on front-end development with Angular (2+) and implement micro front-ends, contributing to the gradual and sustainable evolution of applications.

• Contributors will design and implement multi-file coding tasks across bug fixing, feature development, refactoring, and testing • Write clear natural-language specifications and reference implementations • Develop and extend unit and integration test suites • Review peer-generated tasks for correctness, clarity, and realism • Identify edge cases, ambiguities, and potential failure modes • Ensure alignment between specifications, code, and expected outputs

• Define and drive the multi-year technical strategy for the GTM Experiences LOB, ensuring alignment with company goals and long-term customer experience outcomes. • Lead architectural direction for critical platform capabilities that support customer and agent experiences, including contact center infrastructure, AI-assisted support systems, internal agent tooling, onboarding and activation systems, product-led growth experiences • Evaluate and de-risk major technical investments such as platform migrations, vendor integrations, and large-scale architectural changes. • Ensure that systems across onboarding, support, and growth operate as a cohesive, extensible platform rather than disconnected point solutions. • Partner with product, design, Care, Onboarding, and Growth leadership to translate strategic goals into scalable technical solutions that improve outcomes and operational efficiency. • Establish architectural principles and engineering standards that support long-term platform scalability, flexibility, and velocity. • Provide technical leadership and mentorship to senior engineers, helping raise the overall engineering bar across the GTM Experiences organization. • Influence technical direction across multiple teams and functions, aligning stakeholders around shared platform decisions and long-term strategy. • Leverage cutting edge AI tools to enhance your development workflow, improve velocity, and help pioneer new approaches to building - contributing to a culture of innovation and productivity across the team.

• Develop features for front-end applications using Vue.js and TypeScript. • Build back-end solutions in PHP with Laravel, focusing on efficiency and scalability. • Maintain and improve existing systems developed in PHP with Laravel. • Participate in MySQL database administration and optimization. • Integrate systems using asynchronous messaging (e.g., RabbitMQ) to improve data flows. • Implement in-memory caching solutions with Redis. • Collaborate with cross-functional teams (UI/UX, QA, DevOps) to define requirements and enhance delivery. • Participate in code reviews to ensure development quality and effectiveness.