• Perform various analysis and interpretation to link business needs and objectives for assigned function • Support business initiatives through data analysis, identification of implementation barriers and user acceptance testing of new systems • Identify and analyze user requirements, procedures, and problems to improve existing processes • Perform detailed analysis on assigned projects, recommend potential business solutions and assist with implementation • Identify ways to enhance performance management and operational reports related to new business implementation processes • Develop and incorporate organizational best practices into business applications • Lead problem solving and coordination efforts between various business units • Assist with formulating and updating departmental policies and procedures • Performs other duties as assigned • Complies with all policies and standards

• Perform and lead various analysis and interpretation to link business needs and objectives for assigned function and implement process improvements • Lead the support of business initiatives through data analysis, identification of implementation barriers and user acceptance testing of various systems • Lead the identification and analysis of user requirements, procedures, and problems to improve existing processes • Resolve issues and identify opportunities for process redesign and improvement • Perform detailed analysis on multiple projects, recommend potential business solutions and ensure successful implementations, including improvements and revisions to business processes and requirements • Evaluate risks and concerns and communicate to management • Coordinate with various business units and departments in the development and delivery of training programs • Develop, share, and incorporate organizational best practices into business applications • Oversee all changes to departmental policies and procedures, including communicating and implementing the changes • Serve as the subject matter expert on the assigned function product to ensure operational performance • Ability to travel

Title: Business Analyst Location: Hartford United States Job Description: Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. Will be at Quincy, MA site to start for training. Will also be required to support additional sites on a rotating basis in the South area (starting with Plymouth and eventually including Braintree, Weymouth, Easton, Taunton). If you reside in Quincy, MA, you will enjoy the flexibility of a hybrid-remote role as you take on some tough challenges. Primary Responsibilities: - Act as the liaison between Business and Developers and QA groups within the scrum team - Ability to independently collaborate with other IT teams to understand current system states and Web Services that needs to be utilized for the user stories - Understand the data elements on the web services to help map them to the business requirements - Work closely with the Developers to create various screen mock ups and help them map data to screen - Support BA, Dev and QA teams during the lifecycle of the project within the scrum team - Participate/ Support Agile process (feature and user story grooming sessions, user story sizing) - Ensure that Dev and QA thoroughly understand the business requirements - Ensure that the test cases and test scripts are complete and cover all aspects of testing a story - Extensive Experience to work with web services - Manage SFDC development cycle to ensure compliance with internal governance and standards - Develop functional specifications for system features and reports - Work with cross-functional teams to collect data and generate competitive strategies - Administer system and analyze database metrics to ensure project/product optimization - Perform configuration and customization of Salesforce platform (workflows, dashboards, custom objects, etc.) - Awareness on AppExchange solutions and add-ons to enhance CRM - Working with SQL queries, and Service Cloud, Health Cloud products - Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Bachelor's degree in CS, IT or business-related field - 2+ years of experience working in Agile delivery processes - 2+ years of system analysis experience - 2+ years of experience writing clear, detailed system and business requirements - 2+ years of experience in data gathering, analysis, and interpretation - 2+ years of experience supporting product marketing and internal/external communications, including translating technical capabilities into clear, consumable messaging - 2+ years of experience managing or supporting production issues, including triage, root cause analysis, and coordination with engineering and business stakeholders - 2+ years of experience analyzing user feedback, operational metrics, and production insights to inform product improvements and prioritization - 1+ years of experience creating and executing test plans and test cases Preferred Qualifications: - Bachelor's Degree in related field (typically in healthcare administration, psychology or healthcare related field) - Healthcare Industry experience - Enterprise Application Integration (EAI) experience - Experience working with test plans and test cases - Experience serving as Salesforce subject matter expert (SME) - Experience working with Agile project management tools such as Rally or Jira - Proficiency with MS Visio, Draw.io - Proficiency with MS Office (Including Word, Excel, Outlook, PowerPoint, Access) - Proficiency with MS Project - Proficiency with SOAPUI or Postman - Knowledge of the Software/System Development Life Cycle - Understanding of integration tools/ Apps with Salesforce - Ability to troubleshoot, identify cause, design and provide effective solutions - All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #YELLOW

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Staff Analyst, Business Operations to join our Office of CEO Business Operations department. This is a hybrid role based in Mohali, reporting to the Director, Business Operations. You will lead strategic initiatives and optimize operations across the organization, making your mark on the planning and product roadmap at the forefront of the world’s cloud security leader. You’ll champion innovation and help deliver a growing portfolio of capabilities in threat prevention, visibility, and business enablement. What you’ll do (Role Expectations) - Own and drive complex, cross-functional projects aimed at accelerating growth, optimizing operations, and improving profitability. - Develop and maintain core business models, forecasts, and dashboards to monitor Key Performance Indicators (KPIs) and support strategic decision-making - Collaborate with leadership to design, execute, and track strategic initiatives focused on business growth and operational efficiency - Conduct market research, competitive analysis, and performance reviews to guide growth strategies effectively - Develop and implement data-driven strategies to enhance organizational processes and scalability - Create reports, presentations, and dashboards to communicate findings and propose solutions to stakeholders Who You Are (Success Profile) - You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. - You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. - You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) - Bachelor’s degree in Business, Finance, Economics, Operations, or a related field - 6-8 years of experience in strategy, management consulting, or operational roles within dynamic industries - Proficiency in analytical tools such as Excel, SQL, Tableau, Power BI, and other data visualization platforms - Exhibited expertise in financial modeling, KPI tracking, and performance evaluations alongside strong problem-solving and decision-making skills What Will Make You Stand Out (Preferred Qualifications) - Experience in industries like consulting, finance, or technology - Prior exposure to strategic planning or change management initiatives - Entrepreneurial mindset with strong business acumen #LI-Hybrid #LI-NT1 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.