• Answer incoming calls promptly and professionally, addressing inquiries related to educational programs and services. • Provide accurate and detailed information regarding admissions, financial aid, and course offerings. • Assist with the scheduling of campus tours and informational sessions for prospective students. • Maintain detailed records of calls and follow up as necessary to ensure guest satisfaction. • Collaborate with team members and management to meet and exceed customer service metrics. • Handle customer complaints and inquiries with professionalism, resolving issues in a timely manner. • Stay updated on university programs and policies to provide accurate information to callers.

• Design, develop, and maintain custom call flows, chat flows, and email distribution workflows • Coordinate and lead contact center technology initiatives • Partner with stakeholders to define requirements and manage delivery timelines • Build and configure Zoom Virtual Assistant solutions • Act as a bridge between business users and technical teams • Gather, document, and refine functional requirements • Support testing, validation, and rollout of new features • Support contact center system administration related to call routing and queues, user setup, etc. • Collaborate with technical partners on integrations and troubleshooting

Role Description As a Call Center Representative at Tricoci University, you will be the voice of our institution, assisting prospective and current students with inquiries about our programs, services, and admissions processes. Your role is crucial in providing excellent customer service and enhancing the overall experience for callers. - Answer incoming calls promptly and professionally, addressing inquiries related to educational programs and services. - Provide accurate and detailed information regarding admissions, financial aid, and course offerings. - Assist with the scheduling of campus tours and informational sessions for prospective students. - Maintain detailed records of calls and follow up as necessary to ensure guest satisfaction. - Collaborate with team members and management to meet and exceed customer service metrics. - Handle customer complaints and inquiries with professionalism, resolving issues in a timely manner. - Stay updated on university programs and policies to provide accurate information to callers. Qualifications - High school diploma or equivalent; relevant coursework in communication or customer service is a plus. - Previous experience in a call center or customer service role is preferred. - Excellent verbal and written communication skills to interact clearly with callers. - Strong organizational skills and ability to handle multiple tasks effectively. - Familiarity with CRM software and basic computer skills, including Microsoft Office Suite. - A customer-focused attitude and a desire to help others succeed. - Willingness to work flexible hours, including evenings and weekends as needed. Benefits - Generous Paid Time Off - 401K Plan - Access to Continuing Education Units (CEU) Classes - Complimentary Services at our Student Clinic - Product Discounts - Opportunities for Career Advancement - A Rewarding and Dynamic Work Environment Company Description Tricoci University of Beauty Culture is dedicated to excellence in beauty education, fostering a supportive and innovative environment for students. We are committed to empowering our students with the essential skills and knowledge needed for a successful career in the beauty industry.

Role Description Sanford High School is seeking an energetic, personable person who thrives working in a collaborative professional atmosphere to help transition high school students back into the classroom following an extended absence. We are seeking someone who enjoys building strong rapport with students, has excellent communication skills, and understands the social-emotional needs of students and Restorative Practices, while effectively managing and academically supporting a small group of students transitioning back into the classroom. Using a Restorative approach, this person will help students understand their behaviors, repair any harm caused by their actions, and help eliminate repeat offenses. This person will work with administration, counselors, and teachers on a daily basis. A person working in this position will also work in coordination with an attendance coordinator to assist a small population of students with credit recovery through an online platform. The student success center will provide students with a small, quiet working environment to access online materials. This is an Ed Tech III position, which requires direct supervision of students. Essential Functions - Works with students and staff to determine academic needs of the individual. - Uses technology to follow and document student progress on a daily basis. - Organizes and maintains a system for accurate attendance. - Informs school counselors, administration, and staff of student progress. - Facilitates social emotional and restorative opportunities for students with school discipline issues. - Works with school counselors and the attendance coordinator to enroll students in online courses. - Uses Edgenuity, an online platform to aid students in credit recovery. Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive of every task or responsibility. Additional Duties - Performs other related tasks as assigned by the Principal and other Administrators as designated by the Superintendent. Abilities - Ability to use computer network system and software applications as needed. - Ability to organize and coordinate work. - Ability to communicate effectively with students and teachers. - Ability to engage in self-evaluation with regard to performance and professional growth. - Ability to establish and maintain cooperative working relationships with others contacted in the course of work. - Ability to use Google platform to organize and share data.