We prevent and alleviate human suffering in the face of emergencies.
Technical Support Associate I
Location
United States
Posted
37 days ago
Salary
$47K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Technical Support Associate I
American Red Cross
Role Description Joining the American Red Cross is like nothing else. You become a vital part of the world’s largest humanitarian network, joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped and communities made whole. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. As you dedicate yourself to caring for others, you are embraced with generous compensation and benefits, and you become part of a community that cherishes and values you both professionally and personally. Job Summary: - Monitor call center technology, provide support to resolve issues and keep relevant teams up to date to improve the quality and effectiveness of the service of outbound telerecruitment efforts. - Provide support, development and/or leadership guidance to all volunteers. - Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. Key Responsibilities: - Serve as the primary closer for Telephony systems, ensuring all platforms are properly shut down at end of day. - Provide real-time technical and scheduling support to inbound and outbound contact center operations during your shift. - Multi-task across multiple systems, queues, and requests — switching gears quickly is part of the job, not a side effect of it. - Communicate clearly and professionally with team members across time zones in a fully remote environment. - Operate independently during the close window, exercising sound judgment and escalating only when truly needed. Standard Schedule: - Sunday: 12:45 PM - 9:15 PM - Monday: 1:15 PM - 10:15 PM - Tuesday: 1:15 PM - 10:15 PM - Wednesday: 1:15 PM - 10:15 PM - Thursday: 1:15 PM - 10:15 PM - Days Off: Friday & Saturday Pay Information: Starting Salary is $47,000.00. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. Qualifications - Prior call center experience, ideally with both inbound and outbound dialer operations. - Hands-on experience with Avaya or comparable contact center platforms (Genesys, Five9, NICE CXone, etc.) — equivalent systems experience is welcome. - Familiarity with workforce management tools and scheduling software. Benefits - Medical, Dental Vision plans - Health Spending Accounts & Flexible Spending Accounts - PTO: Starting at 15 days a year; based on type of job and tenure - Holidays: 11 paid holidays comprised of six core holidays and five floating holidays - 401K with up to 6% match - Paid Family Leave - Employee Assistance Company Description The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws. AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions. To view the EEOC Summary of Rights, click here: Summary of Rights
Related Guides
Related Categories
Related Job Pages
More Technical Writer Jobs
Technical Writer
Remote WorldModel N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-added services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit www.modeln.com.
Role Description We're looking for a Technical Writer who can make complex ideas simple. Own our product documentation, developer guides, and help centre content. - Write and maintain product docs, API guides, and help centre articles - Collaborate with engineers and product managers to understand features - Create onboarding materials and user tutorials - Develop internal process documentation and SOPs Qualifications - Exceptional written English — clear, precise, and readable - Experience writing technical content for software products - Familiarity with documentation tools (Notion, Confluence, Readme) - Organised and comfortable working independently Benefits - 💵 $800–$2,000/month USD - 🌍 Fully remote - 📚 Work on docs that help thousands of users daily Company Description
Technical Service Provisioner Intern
Deutsche Telekom IT SolutionsAs Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. DT-ITS received the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.
Role Description - MPLS Hálózati kapcsolatok törlése és logikai changek kezelése e-mailben ill. különböző szoftverfelületeken - Adminisztratív és dokumentációs feladatok ellátása, folyamatok nyomon követése - Kimutatások, statisztikák, prezentációk készítése - Kollégák tevékenységének támogatása - Kapcsolattartás Qualifications - Nappali tagozatos, aktív hallgatói jogviszony, (előny informatikai karon vagy gazdinfo karon folytatott tanulmány) - Legalább heti 20 óra munkavégzés - Német nyelvtudás: szakmai jellegű szövegek értelmezése, emailek kezelése (B2 szint) - Microsoft Office profi ismerete: MS Excel, Word, PowerPoint, Outlook - Hatékony időbeosztás (rugalmas) - Pontos, precíz munkavégzés - Csapatjátékos attitűd - Monotonitástűrő képesség Requirements - Előnyök: informatikai karon vagy gazdinfo karon folytatott tanulmány - Angol nyelv ismerete - Hálózatok ismerete (pl. Cisco eszközök) - MS SharePoint ismeretek - * Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation. Company Description As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries. DT-ITS received the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team.
Automotive Technical Clerk
GT MotiveGT Motive is jouw plek! Wij werken elke dag aan onze ambitie om het meest innovatieve bedrijf te zijn, op het gebied van technologie-oplossingen en SaaS in de automotive industrie. Wij ontwikkelen producten voor heel Europa en maken deel uit van de technologische tak van de Solvd Group – Allianz. We hebben een solide staat van dienst en blijven groeien. We geloven in langetermijnprojecten en betrokkenheid. Het GT Team is divers en bouwt sterke relaties op basis van respect, vertrouwen en collegialiteit. Flexibiliteit en een goede balans tussen privéleven, gezin en werk.
Role Description Je komt bij ons werken als Automotive Technical Clerk en je belangrijkste missie is het leveren van een hoogwaardige service aan onze klanten in Nederland, door hen te ondersteunen bij het beheer van hun wagenparken. - Opstellen van offertes - Controleren en vergelijken van offertes die door de klanten bij hun aanvragen worden aangeleverd - Raadplegen van referenties en reparatietijden in de verschillende beschikbare computersystemen - Mechanisch advies geven naar aanleiding van ontvangen aanvragen - Controleren en registreren in de voertuigendatabase (reparatiegeschiedenis) - Beheer van het wagenpark volgens het onderhoudsschema van de fabrikant - Communicatie met werkplaatsen via de beschikbare kanalen om dagelijkse incidenten op te lossen Qualifications - Een middelbare of gevorderde opleiding in autotechniek of elektromechanica - Eerdere ervaring in de automotive sector is een must - Nederlands op C1/C2-niveau is essentieel - Goede kennis van Microsoft 365, met name Excel, Outlook, Teams en SharePoint Benefits - 100% remote werkmodel - Uitstekende professionals en een sfeer van vertrouwen, samenwerking en respect - Verbetering van het aantal vastgestelde vakantiedagen - Een halve dag vrij op je verjaardag (Happy Day) Company Description GT Motive is jouw plek! Wij werken elke dag aan onze ambitie om het meest innovatieve bedrijf te zijn, op het gebied van technologie-oplossingen en SaaS in de automotive industrie. Wij ontwikkelen producten voor heel Europa en maken deel uit van de technologische tak van de Solvd Group – Allianz. - We hebben een solide staat van dienst en blijven groeien. - We geloven in langetermijnprojecten en betrokkenheid. - Het GT Team is divers en bouwt sterke relaties op basis van respect, vertrouwen en collegialiteit. - Flexibiliteit en een goede balans tussen privéleven, gezin en werk.
Member of Technical Staff, Foundation Models
GenesisGenesis — це українська кофаундингова ІТ-компанія, де разом із підприємцями з Центральної та Східної Європи ми будуємо й розвиваємо глобальні технологічні продукти. У нашій екосистемі вже понад 25 проєктів у напрямах мобільних застосунків, онлайн-медіа, e-commerce та R&D, а наші основні ринки — США, Європа й Африка. Наш продукт Futureproof — це міжнародна digital платформа призначена для покращення особистої безпеки користувачів за допомогою технологій. Вона пропонує комплексний набір інструментів та послуг, включаючи цифрову безпеку, інформаційні сервіси, персоналізовані рекомендації та плани, а також захист від онлайн-шахрайства.
Role Description - Build machine learning models for robotics control end-to-end: data curation, careful evaluation, model architecture, training/inference stacks, rigorous experiments. - Collaborate with simulation and real-world robotics teams to curate high-quality, diverse, and large-scale datasets. - Curate the world’s best Internet-scale datasets for embodied perception and first-person robot video generation. - Design new generative simulation techniques to expand simulation data scale and diversity, training and evaluating generative models of 3D objects and environments, and language/code models to generate tasks and reward functions. - Collaborate with a team of driven individuals committed to building general-purpose Physical AI. Qualifications - Passion for your craft and demonstrated excellence in full-stack foundation model research and engineering. - Exceptional ownership and initiative—finding and solving problems independently. - Extensive experience pioneering new machine learning ideas or refining existing methods, supported by first-author publications or impactful projects (5+ years). - A relentless commitment to data and code quality, rigorous evaluation, and meticulous attention to detail. - Production-level expertise in modern Python. Requirements - Bonus: Experience with Vision-Language-Action models for robotics or web agents, embodied perception, or video generation.
