Role Description Jetson Home makes it easy for homeowners to replace their HVAC systems with modern heat pumps — fully online, instant quotes, no pressure. Our financing program is a core part of why customers choose us, and this role exists to own and evolve that entire ecosystem across five markets, four lender tiers, multiple government programs, and a future captive lending platform. The Consumer Financing Coordinator sits at the intersection of lender relationships, government programs, sales operations, and product development — keeping the financing process running smoothly for every customer while simultaneously helping build the next generation of Jetson's lending capabilities. - High-impact role at a company where financing is a competitive differentiator, not an afterthought - Direct exposure to captive lending program development — a rare opportunity at a company this stage - Collaborative, low-bureaucracy environment where your work is visible and your input is valued - Remote-first with a team spread across the US and Canada Qualifications - 2–4 years of experience in consumer lending, financial services operations, or a related field - Strong organizational skills and ability to manage multiple lender relationships and workflows simultaneously - Comfortable working across multiple markets and understanding that rules, programs, and processes differ by geography - Clear communicator — able to translate between financial/technical partners and internal sales and operations teams - Detail-oriented with a track record of catching errors before they become problems - Experience with modern tools, including AI, to automate and make your day more efficient. Requirements - Serve as a point of contact for Jetson's network of financing partners, including first-look lenders and waterfall providers - Monitor approval rates, funding timelines, and performance metrics across all lender tiers and flag anomalies early - Manage ongoing relationships with government and utility program administrators across all five markets: Go Green (CA), Renu/Westerra/Elevations (CO), Mass Save (MA), GJGNY/NYSERDA via Slipstream (NY), and CleanBC ESP (BC) - Stay current on program rule changes, funding availability, and new incentive opportunities across all markets - Manage the financing workflow from application submission through final funding, including the pre-installation financing verification step - Handle exceptions, escalations, and edge cases that arise during the customer financing process - Coordinate handoffs between the sales team, project coordinators, and lenders to ensure nothing falls through the cracks - Maintain and improve process documentation, including the multi-step financing flow from quote through final payment - Support the evaluation and launch of Jetson's future captive lending program, including vendor selection, program design, and rollout coordination - Help research new lending partners and government programs as Jetson expands into new markets - Contribute to the development of the four-tier financing waterfall — ensuring the customer experience across tiers feels seamless, not like a fallback - Track regulatory and compliance requirements across US and Canadian markets, flagging anything that affects how financing is offered or documented - Work closely with the engineering team on platform integrations — you won't write code, but you'll be the business owner defining requirements, testing flows, and coordinating launches - Partner with sales to train reps on financing options, approval likelihood, and how to present financing to customers effectively - Collaborate with operations on the pre-installation verification process to ensure financed jobs are funded before installation begins - Collaborate with the Rebates team as these financing offers are a complementary offering to our end consumers. Benefits - Dental Care, Vision Care & Life Insurance premiums fully paid by Jetson - Extended Health Care - Disability Insurance - Education Support - Parental Leave Top Up Company Description Remote in Toronto