Title: IT Engineer - Service Operation Location: Charlotte United States Job Description: Tasks Inside the Role We are seeking an experienced IT Engineer - Service Operation to play a pivotal role in the operational management of our innovative payment platform (DT Pay). This platform connects customer-facing applications-such as web shops, customer portals, and truck based services-to secure and seamless payment processing. In this position, you will help shape the future of digital payments and ensure a best in class customer experience. Posting Information We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. We Take Care of Our Team Pay offered dependent on knowledge, skills, and experience Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 15 calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans. What You Drive at DTFS Service & Incident Management - Act as the primary owner of Incident Management - Diagnose, analyze, and resolve incidents (including root‑cause analysis) - Ensure the smooth execution of daily payment transactions - Coordinate across departments for incidents and change requests - Develop and maintain operational reporting (transaction volume, costs, stability, performance) - Manage and guide first-level support in markets and serve as the main contact for all incidents - Ensure continuous business operations and minimize disruption Release Management - Plan, manage, and coordinate software releases - Oversee the full release lifecycle, including documentation and quality gates - Prepare release notes in collaboration with markets, business units, and development partners Operational Excellence - Continuously improve operational processes using agile "inspect & adapt" principles - Support ongoing optimization of operational stability, scalability, and performance Integration & Interface Management - Collaborate with stakeholders to ensure seamless integration of interfaces between: - Payment Service Providers (banks) - DT Pay (payment gateway) - End-user applications (e.g., web shops) - Support onboarding of new partners and ensure end‑to‑end system stability - Work closely with Business Operations, Product Owners, QA, Infra‑Ops, and IT Architecture teams Cross‑Functional & International Collaboration - Work in a highly international environment - Engage with markets, business stakeholders, and internal/external IT teams Knowledge You Should Bring Education & Experience - 2-4 years of relevant experience and a degree in Computer Science, Business Informatics or equivalent - Experience in Support & Release Management, including upgrades, patches, and hotfixes - Experience providing customer support via hotline, service tools, or email Skills & Competencies - Strong analytical skills and ability to identify, document, and resolve application errors - Deep understanding of operational processes within IT service environments - Excellent communication and coordination abilities - Agile mindset with a focus on continuous improvement Why Join Us? - Contribute to an innovative platform shaping the future of digital payments - Collaborative, international working environment - Opportunity to work closely with cross‑functional teams and directly influence operational excellence #LI-DTFSUSA  #LI-Hybrid Where We Work This position is open to applicants who can work in (or relocate to) the following location(s)- Charlotte, NC US. Relocation assistance is not available for this position. Schedule Type: Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration. Daimler Truck Financial is the captive financial services provider for the Daimler Trucks North America family of commercial vehicle products, including Freightliner Trucks, Western Star, SelecTrucks, Sprinter Vans, Thomas Built Buses and Fuso. We have specialized in financing commercial vehicles for more than 40 years. This proven experience gives us critical insights into helping businesses overcome challenges unique to the trucking industry. Additionally, we offer a range of financing solutions that can be customized to meet each individual business's needs, from owner-operators to large fleet managers and nearly every venture in-between. To achieve our goal of being the first-choice provider of vehicle financial products and services that support our brands, dealers and customers, we are looking for talented, diverse and inspired people with the skills, experience and innovative spirit to provide a first-class experience at every turn. We are committed to providing a great workplace environment that fosters a culture of openness, support and camaraderie. Our employee programs and benefits are reflective of our values and are designed to promote growth, balance and wellness in many aspects of your career and life. Additional Information - Applicants must be legally authorized to work permanently in the country of posting - Final candidate must successfully complete a criminal background check - Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions - EEO - Disabled/Veterans Daimler Truck Financial Services is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status. For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935 Qualifications Please see above for qualification details

• Design, build, and maintain CI/CD pipelines for automated build, test, and deployment workflows • Manage cloud infrastructure on AWS (EC2, Amazon Connnect, S3, Lambda, VPC, IAM, etc.) • Deploy and manage containerized applications using Docker and Kubernetes • Implement Infrastructure as Code (IaC) using Terraform or CloudFormation • Monitor system performance and reliability using observability tools (Prometheus, Grafana, CloudWatch, etc.) • Automate repetitive tasks and improve operational efficiency • Ensure system security, compliance, and best practices in cloud environments • Collaborate with development teams to streamline release processes and troubleshoot issues • Manage logging, alerting, and incident response processes

• Lead and mentor a team of DevOps engineers, providing guidance, support, and career development opportunities. • Design, implement, and manage scalable, secure, and reliable cloud infrastructure using AWS, including integration with other 3rd party platforms. • Automate and optimize infrastructure management tasks using infrastructure as Code like Terraform, Cloudformation, AWS CDK. • Develop and maintain CI/CD pipelines to ensure efficient, secure and high-quality code deployment. Assess risk and mitigation strategies during the software delivery lifecycle. • Monitor and maintain system performance, ensuring high availability and reliability of all production systems. • Troubleshoot and resolve infrastructure and application issues, providing root cause analysis and implementing preventive measures. • Conduct regular security audits with our Security team, implementing necessary measures to ensure compliance with industry standards and best practices. • Represents the DevOps team at Change Advisory Board (CAB) meetings and signs-off releases. • Stay updated with the latest industry trends and technologies, continuously improving and evolving the DevOps processes and tools.

Role Description We’re looking for an incredible senior engineer to help us build the future of blockchain scalability. This is an ideal opportunity for an engineer who is already passionate about tackling problems in blockchain scalability, or looking to break into the blockchain engineering space. If you’re looking to work in a fast-paced, high-impact team and help shape the direction of our product and company, this position is for you. As a Senior Infrastructure Engineer at Caldera, you will: - Own significant components of Caldera's core infrastructure - Architect, develop, and deploy blockchain infrastructure to ensure the smooth operation of existing Caldera chains, and expand offerings for new customers. - Expand and hone our DevOps pipeline, allowing blockchains to be deployed and operated reliably and securely - Continuously improve the observability stack for the services we provide - Maintain and enhance the security posture of our infrastructure in AWS and Kubernetes, and upwards in the stack for the apps we run. Qualifications - Have 4+ years of engineering experience - Have experience writing backend services in Go or Typescript - Have experience with containerization, especially Kubernetes, Docker - Have strong experience with IaC tools such as Terraform, Helm - Hands-on experience with cloud/infrastructure and service providers, including AWS, Vercel, and Cloudflare - Keen eye for security, basic understanding of threat modeling and secure system architecture - Are confident with performance optimization, identifying bottlenecks and scalability concerns - Have familiarity with observability tools like Prometheus/Grafana or Datadog Benefits - Competitive pay - Equity + token grant in the company - Full benefits Company Description Caldera enables dynamic, scalable blockchain experiences. Currently, dapps that are deployed to general-purpose blockchain compete with thousands of other applications for space on the network. This can lead to congestion and high fees or even network outages. We’re building software that makes it easy for the most innovative blockchain applications to launch their own ultra-performant blockchains (rollups), enabling applications to own their ecosystem, scale to millions of users, and provide a superior user experience to their users. We already operate chains for a significant user base and are eager to expand that operation with a sleek, performant team.