• Telephonic/Digital RN Case Manager role supporting members through inbound outreach and care coordination • Obtains informed consent per policy, including verbal consent and required written authorization • Acts with speed and purpose to identify, support and resolve customer healthcare needs • Establishes a collaborative relationship with the Customer, client (plan participant), family, physician(s), and other providers • Sets a plan for short term and long-term goals, time frames for follow-up, resources available (internal and community) • Implements, coordinates, monitors and evaluates the case management plan on an ongoing basis in collaboration with the client and treating providers • Documents findings in a clear concise manner and continues to evaluate medical necessity of frequency, intensity and length of care • Acts as liaison between account, client/family, physician(s) and facilities/agencies • Maintains accurate record (system) of case management interventions including cost/benefit analysis, savings, and data collection • Adheres to quality assurance standards and all case management policy and procedures • Acts as a preceptor for Case Managers for training and/or performance issues as assigned • Ensures the member’s privacy, confidentiality, and safety are maintained

• ZERO is looking for immediate help in assisting with the Run/Walk portfolio. • This role will focus on driving fundraising, sponsorships, and event management of Run/Walk events as part of ZERO’s National Run/Walk Series. • Lead existing volunteer committees and build new executive volunteer committees to assist with the fundraising and production of each Run/Walk event. • Execute sponsorship renewals, prospecting and cold calling to bring in new business for the ZERO Run/Walk Series. • Monitor the performance of fundraisers and fundraising teams to ensure timely responsiveness to new registrants. • Develop and execute grassroots outreach plans to attract participants, teams, and sponsors. • Develop and execute volunteer plans for pre-race and race day; recruit, assign, manage, organize, train, and communicate with event day personnel. • Make outbound touchpoints including phone calls, cards, texts and emails to increase participation for events and strengthen fundraising efforts.

• Investigation Assistance: Support case managers in gathering and organizing investigation documents, including SR1, SR19, EAMS checks, witness statements, and accident scene photos. • Client Appointment Coordination: Assist with scheduling medical appointments for clients and follow up to ensure evaluations occur on time. • Traffic Collision Reports: Order and monitor the status of Traffic Collision Reports. • Correspondence Drafting: Draft and send letters and miscellaneous correspondence related to case development and client communication. • Bill Verification: Verify relevant costs, including statutory liens, medical bills, and pre-settlement funding obligations. • Team Communication: Maintain clear communication with supervising attorneys and case managers.

• Investigation Assistance: Support case managers in gathering and organizing investigation documents, including SR1, SR19, EAMS checks, witness statements, and accident scene photos. • Obtain Declaration Pages from first-party insurance providers. • Request policy limit searches to obtain third-party insurance policy limits. • Client Appointment Coordination: Assist with scheduling medical appointments for clients and follow up to ensure evaluations occur on time. • Confirm that clients have transportation to all appointments. • Keep case managers informed of scheduled treatment and appointment updates. • Traffic Collision Reports: Order and monitor the status of Traffic Collision Reports. • Ensure the team receives accurate and timely accident information. • Correspondence Drafting: Draft and send letters and miscellaneous correspondence related to case development and client communication. • Confirm correspondence delivery and track associated costs. • Bill Verification: Verify relevant costs, including statutory liens, medical bills, and pre-settlement funding obligations. • Follow up through fax, email, and phone to obtain bills, records, and confirmations in a timely manner. • Team Communication: Maintain clear communication with supervising attorneys and case managers. • Address client texts and calls when the case manager is unavailable. • Escalate sensitive matters to the supervising attorney when needed. • Proactively ask for guidance or training when unsure about policies or procedures.