Role Description The Senior Care Access Coordinator plays a critical role in ensuring members receive timely, appropriate behavioral health care by combining proactive outreach, collaborative coordination, and operational excellence to drive engagement, continuity of care, and improved health outcomes. Member Care Coordination & Engagement - Conduct proactive outreach (including post-hospitalization follow-ups) to connect members with behavioral health services and resources. - Guide members through benefits, scheduling, and provider selection while identifying risks and escalating when needed. Cross-Functional Collaboration & Access Facilitation - Partner with clinicians, provider teams, and internal stakeholders to coordinate care, support high-risk members, and ensure timely provider access. - Educate members, providers, and facilities on services and processes while resolving barriers and closing care gaps. Documentation, Compliance & Operational Excellence - Maintain accurate, timely documentation of member interactions while ensuring HIPAA compliance and data integrity. - Navigate multiple systems efficiently, balance priorities, and meet performance goals while delivering compassionate, high-quality service. Qualifications - Bachelor’s degree in Social Work, Psychology, or other related healthcare field. - 2+ years of experience in a healthcare, managed care, behavioral health and/or customer service setting; OR - High school diploma PLUS 4+ years of experience in a health care, managed care, behavioral health and/or customer service setting. - Strong computer proficiency, including the ability to work within multiple systems simultaneously and accurately enter or retrieve data. - Working knowledge of behavioral health or medical terminology. - Ability to pass background check upon hire and throughout employment. Requirements - Demonstrated ability to establish trust quickly and motivate members through an engaging motivational approach. - Ability to manage difficult conversations and sensitive topics around a variety of member needs and presenting concerns. - Skilled in de-escalation, reflective listening, and responding appropriately to member needs. - Convey confidence and understanding of member needs and care resources. - Ability to problem solve and arrive at solutions timely and with consideration of the end user in mind. Benefits - Hourly compensation between $22.00 - $23.30, PLUS an annual performance-based, discretionary incentive. - Comprehensive health benefit options: Medical, dental, and vision coverage. - 401(k) with competitive employer match. - Company-paid life and disability insurance. - Paid parental leave and wellbeing incentives. - Generous paid time off, including volunteer time. - Flexible spending accounts for healthcare and dependent care. - Professional development opportunities and tuition reimbursement. - Remote work flexibility (role-dependent). - Opportunity for meaningful growth, both personally and professionally.

• Provide therapy to individuals struggling with behavioral and mental health concerns • Collaborate with a team driving innovation in teletherapy • Focus on client care and maintain a flexible caseload

Provide after-hours support to clients and care partners, triage urgent matters, handle staffing needs, and assist with evening scheduling adjustments to ensure uninterrupted care and effective communication.

Title: Licensed Therapist (Texas Licensure) Location: United States Texas Job Description: At Kindbridge Behavioral Health, we’re not just providing therapy—we’re transforming how mental health care is delivered. As a leading telehealth provider specializing in gambling, gaming, and sex/pornography process behavior disorders, in addition to mental health challenges, we are committed to expanding access to high-quality, evidence-based care. We’re looking for Therapists licensed to practice in Texas (residency in TX not required) who are passionate about helping individuals struggling with behavioral and mental health concerns. If you’re ready to make a meaningful impact while enjoying a flexible, well-supported remote practice, we’d love to hear from you. Why Choose Kindbridge? - Redefining Online Therapy – We streamline the administrative process so you can focus on what truly matters: client care. - Client-First Approach – Our partnerships with gaming and gambling operators ensure a steady flow of clients who urgently need support. - Professional Growth – We offer training, certification support (ICGC-I), and regular case consultations to help you expand your expertise. - Work from Anywhere – Set your own hours and provide therapy from wherever you’re most comfortable, as long as you have a reliable internet connection. What We Offer: - Cross-State Licensing – We’ll help you obtain additional state licenses so you can serve more clients. - Credentialing Support – We handle all insurance credentialing so you don’t have to. - Comprehensive Admin Support – No insurance pre-authorizations, claim submissions, or collections—just focus on your clients. - Ongoing Training – Get guidance on documentation, insurance reimbursements, and industry best practices. - Clinical Case Consultation – Participate in regularly scheduled consults to discuss complex cases and treatment strategies. - Cutting-Edge Tools – Access our HIPAA-compliant video platform and Learning Management System (LMS). - Competitive 401(k) with Employer Matching – Plan for your future while making a difference today. Who We’re Looking For: - Therapists with active licensure in the state of Texas (location not a requirement) - Bilingual (Spanish-speaking) a plus - Willingness to complete ICGC-I certification (International Certified Gambling Counselor) - Passion for helping individuals with behavioral addictions and mental health challenges - Interest in collaborating with a team that’s driving innovation in teletherapy Join Our Mission At Kindbridge, you’ll be part of a trailblazing team that’s making mental health care more accessible, effective, and stigma-free. If you’re looking for a flexible, rewarding opportunity to support clients struggling with behavioral addictions, apply today!