• Drive operational excellence across call center operations • Manage and develop Team Leads; establish clear expectations • Analyze call center data to identify trends and gaps • Monitor and improve workflows to enhance efficiency • Own end-to-end onboarding process for new hires • Collaborate with Workforce Management on real-time management and forecasting

• You assist e-commerce entrepreneurs daily by phone, email, and Zoom with accounting-related issues. • Ensure high customer satisfaction through clear and friendly communication. • Identify recurring issues and improve our solutions. • Work closely with the Onboarding Automation team to ensure customer satisfaction.

• Provide daily support by phone, email and Zoom to e‑commerce business owners with accounting issues. • Ensure high customer satisfaction through clear and friendly communication. • Identify recurring issues and improve our solutions. • Work closely with the Onboarding Automation team to ensure customer satisfaction.

Spanish Bilingual Support Representative Independent Contractor Location: Remote (US-Based) Ready to take control of your career? Say hello to Liveops where flexibility, freedom and meaningful opportunities are just a click away. Liveops is searching for dynamic, Spanish-English bilingual Independent Contractors (ICs) who are eager to deliver exceptional virtual teleservices for industry-leading brands. Whether your background is in healthcare, customer care, finance, or technical support, this is your chance to leverage your skills, broaden your horizons, and build a rewarding home-based business tailored to your strengths. As an Independent Contractor, you will: - Be your own boss - Choose when and to whom you provide support services - Set your own schedule - Provide a distraction-free home office - Provide your own home office equipment - Handle customer calls, assess needs, and solve problems Requirements: - Strong verbal and written English and Spanish skills - At least 1 year of phone-based customer support experience - Computer skills, including navigating multiple systems and documenting call notes - Ability to sit for long periods - Patience and empathy - Ability to provide services pursuant to your contract independently Compensation: - Submit invoices and receive payment for completed services pursuant to contract - Pay structures vary based on client program and most programs pay for productive time and may include performance-based pay - ICs are responsible for their own taxes and expenses Application and Certification Process To become an Independent Contractor the following are required: - Complete an application and pass a background check - Sign an Independent Contractor Agreement - Complete a W9 form and set up direct deposit - Complete program-specific certifications Background Check Information The backgroundcheck requires anon-refundable$35processing fee paid directly to the background check vendor. View our background requirements Computer requirements: - Some clients may require additional security measures and equipment - Wired internet connection - Android or Apple Phone - Provide your own equipment, including a Windows operating PC (Macs, Chromebooks, tablets are not supported) Review the Liveops basic technology requirements Hours: - Choose your own schedule by self-scheduling 30-minute blocks - Client hours of operation will vary Apply now and become part of the Liveops Nationwhere flexibility meets opportunity Liveops is currently accepting applications in the following states: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY