Role Description In this remote Customer Service Representative position at Morley, you’ll be trained as an important liaison between car dealerships and car buyers for one of the world's most well-known automotive brands. If you're a great listener who is dedicated to going above and beyond for the customer, this could be the perfect role for you. Automotive knowledge not required! - Provide fantastic customer service via inbound and outbound conversations over the phone and using chat, email and the like. - Use your computer skills to research requests and accurately record the details of your calls/contacts. - Manage assigned cases from beginning to end by researching and assisting customers until case resolution. - Offer timely and accurate solutions through inbound and outbound conversations while keeping a positive and upbeat attitude. Qualifications - Excellent written and verbal communication skills. - Ability to navigate a computer and the web. - Typing skills (minimum 25 words per minute). - High school diploma or equivalent. - Three or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers). Requirements - Available to work shifts within the call center’s hours of operation: Monday through Saturday, 8 a.m. to 9 p.m. Eastern time / 7 a.m. to 8 p.m. Central time / 6 a.m. to 7 p.m. Mountain time / 5 a.m. to 6 p.m. Pacific time. - Must be able to stick to the schedule reliably, as some queues are time sensitive. - Michigan resident. - Secluded and distraction-free work environment. - Required internet setup: High-speed internet delivered through a wired provider (cable or fiber). - Computer must be physically connected to your modem/router using an Ethernet cable. - Wireless, 5G and satellite connections are not supported. Benefits - Medical and prescription coverage. - Dental and vision insurance. - Paid time off. - Associate wellness program with rewards for annual checkups. - Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma). - 401(k) with match. - Flexible spending account (FSA). - Life insurance. - Company-paid short- and long-term disability insurance. - 24/7 online access to doctors through Teladoc. - 24/7 nurse help desk. - Patient advocacy with free 24/7 support for benefit questions and claims. - Guidance for family, financial and estate planning (including wills). Company Description Our mission is to deliver extraordinary experiences. We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our associates and for the world-leading companies that partner with us. We are an Equal Opportunity Employer and promote a caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.

Role Description Zur Verstärkung unseres Teams suchen wir eine freundliche und motivierte Persönlichkeit, die Lust hat, unsere Kunden am Telefon zu unterstützen und uns im operativen Tagesgeschäft zu helfen. Die Stelle ist 100% remote, du kannst also von überall in Deutschland arbeiten. - Freundliche Betreuung unserer Kunden am Telefon - Bearbeitung von Kundenanfragen per E-Mail - Annahme von Bestellungen am Telefon und Erstellung von Angeboten - Unterstützung von Kunden bei Fragen zu Produkten und Bestellungen - Bearbeitung unseres zentralen Support-Postfachs - Weiterleitung von Bestellungen an unseren Fulfillment-Dienstleister - Abstimmung mit der Auftragsabwicklung unserer Lieferanten - Nachverfolgung von Bestellungen und Lieferstatus - Prüfung von Bestellungen und Zahlungseingängen - Betreuung unserer Marktplätze (z. B. Amazon, eBay) und Bearbeitung von Kundenanfragen Qualifications - Freundlich, sympathisch und serviceorientiert - Gerne telefonieren und klar kommunizieren - Zuverlässig und strukturiert arbeiten - Freude daran, Kunden zu helfen - Motivation, sich in technische Themen einzuarbeiten - Erfahrung im E-Commerce, Kundenservice oder Marktplatzgeschäft (z. B. Amazon oder eBay) ist von Vorteil, aber keine Voraussetzung - Interesse an Photovoltaik oder Elektrotechnik ist ebenfalls hilfreich, aber kein Muss Benefits - 100% Remote Arbeit (Homeoffice deutschlandweit) - Geschäftshandy, auch privat nutzbar - Wellpass - Arbeiten in einem jungen, digitalen Team - Flache Hierarchien und schnelle Entscheidungswege - Ein schnell wachsendes Unternehmen im Zukunftsmarkt der erneuerbaren Energien - Die Möglichkeit, Verantwortung zu übernehmen und mit dem Unternehmen zu wachsen Requirements - Vollzeit (40 Stunden pro Woche) - 30 Urlaubstage pro Jahr - Gehalt von 3000 € brutto pro Monat Company Description 1ASOL ist ein schnell wachsendes E-Commerce-Unternehmen im Bereich Photovoltaiktechnik. Über unseren Onlineshop vertreiben wir Solarmodule, Wechselrichter, Batteriespeicher und weitere Komponenten für eine zuverlässige und zukunftssichere Energieversorgung. - Innerhalb kurzer Zeit konnten wir uns stark im Markt etablieren und gehören heute zu den bestbewerteten Onlineshops im PV-Bereich. - Mit über 4,9 Sternen bei Trusted Shops stehen wir für schnellen Support, zuverlässige Abwicklung, sauberes Fulfillment und vor allem faire, wettbewerbsfähige Preise. - Unser Anspruch ist es, hochwertige Energietechnik für Privatkunden und Unternehmen einfach zugänglich, transparent und effizient zu machen. - Dafür arbeiten wir mit ausgewählten Herstellern zusammen und achten konsequent auf Qualität, technische Zuverlässigkeit und ein starkes Preis-Leistungs-Verhältnis. - Hinter 1ASOL steht ein junges, digitales Team mit starkem Hintergrund in E-Commerce, Online-Marketing und Photovoltaik.

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Sr. Coordinator, Enterprise Payments Exceptions Summary: Items Processing: Ensure that the day-to-day check processing is completed accurately, meets the defined deadlines, and meets or exceeds established service levels. These roles are critical to Capital One Bank in the daily processing of checks. The primary functions for this role include verification of negotiability, account validation, customer notices, and meeting regulatory requirements daily, items processing and meeting regulatory requirements daily. Work Set up: Hybrid ; Night Shift Returns and Exceptions: Responsible for planning, organizing and exercising leadership around the coordination of workflow and process management related activities. This role will coordinate and monitor the daily workflow in accordance with policies and procedures while maintaining effectiveness and efficiency. Responsible for providing fellow team members and internal customers with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes with minimal supervision. The Senior Coordinator will act as the main trainer for new functions and associates in the department. Adjustments: Responsible for day to day processing of check disbursement approvals partnering with internal departments, finding solutions to all check disbursement related issues. Our process includes working directly with other banks, fixing fed account outages, and direct customer facing errors with check deposits here at Capital One. The process will span across all Check Day 2 teams, to include: Adjustments, Exceptions and Payment Exceptions teams. Check Disbursements Operations Manages the processing and posting of Card Check Disbursements, Branded Book, Partnerships, and Capital One Auto accounts of eligible Capital One customers who can receive credit balance refunds, credit card reward redemptions, balance transfers, and other card disbursements from Capital One via paper check or electronically. General Responsibilities : Items Processing - Supports daily deposits and withdrawals made by Capital One Bank customers by proactively identifying and correcting errors, reviewing images and balancing files - Review deposited checks to verify negotiability, accuracy and completeness. - Perform research to apply transaction to the appropriate accounts in the case of misreads of missing information - Responsible for approval of customer and bank adjustment transactions - Follow instruction, execute tasks efficiently following procedures while meeting regulatory and customer experience requirements and also make effective independent decisions when necessary - Proactively identify operational and/or customer experience issues, appropriate management and awareness of escalated situations and auditing and reviewing others' work - Manage and respond to inquiries from various banks and other stakeholders - Other job-related duties that may be assigned from time to time Returns and Exceptions - Demonstrate strong communication skills by representing the department in meetings with various parties across the bank and vendors to resolve items/complex cases timely and accurately - Expected to maintain SME knowledge of processes and support production work to maintain workflow and meet established deadlines. - Identify procedural gaps and support initiatives to improve the process - Update procedures, process flows and job aids as needed - Schedule daily and weekly workflow for the team. - Assists with on-the-job learning for new associates - Other job-related duties that may be assigned from time to time Adjustments - Conduct research and monetary adjustments including resolving check transactions errors - Effectively manage case inventory to ensure timely processing and resolution of assigned items - Communicate/ correspond with branches, internal departments, vendors and external banks as necessary - Proactively identify and report quality and production issues - Ensure accuracy and efficiency in resolving check adjustments - Other responsibilities as assigned by management Check Disbursements Operations - Perform research and monetary adjustment transactions generated from internal and external sources - Managing case inventory effectively - Communicate/ correspond with branches, internal departments, external financial institutions, and the Federal Reserve as necessary. - Proactively identify operational and /or customer experience issues - Ensure accuracy and efficiency in resolving adjustment transaction - Interact with other departments and banks to find best solutions - Other responsibilities as assigned by management Basic Qualifications: - At least 1 year experience with Microsoft Office or Google Suite Preferred Qualifications: - At least 1 year of customer service or banking experience - Minimum of two (2) years experience handling financial accounts No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila) Sr. Coordinator, Enterprise Payments Returns Summary: Items Processing: Ensure that the day-to-day check processing is completed accurately, meets the defined deadlines, and meets or exceeds established service levels. These roles are critical to Capital One Bank in the daily processing of checks. The primary functions for this role include verification of negotiability, account validation, customer notices, and meeting regulatory requirements daily, items processing and meeting regulatory requirements daily. Work Set up: Hybrid ; Night Shift Returns and Exceptions: Responsible for planning, organizing and exercising leadership around the coordination of workflow and process management related activities. This role will coordinate and monitor the daily workflow in accordance with policies and procedures while maintaining effectiveness and efficiency. Responsible for providing fellow team members and internal customers with guidance in handling difficult or complex problems and in resolving escalated complaints or disputes with minimal supervision. The Senior Coordinator will act as the main trainer for new functions and associates in the department. Adjustments: Responsible for day to day processing of check disbursement approvals partnering with internal departments, finding solutions to all check disbursement related issues. Our process includes working directly with other banks, fixing fed account outages, and direct customer facing errors with check deposits here at Capital One. The process will span across all Check Day 2 teams, to include: Adjustments, Exceptions and Payment Exceptions teams. Check Disbursements Operations Manages the processing and posting of Card Check Disbursements, Branded Book, Partnerships, and Capital One Auto accounts of eligible Capital One customers who can receive credit balance refunds, credit card reward redemptions, balance transfers, and other card disbursements from Capital One via paper check or electronically. General Responsibilities : Items Processing - Supports daily deposits and withdrawals made by Capital One Bank customers by proactively identifying and correcting errors, reviewing images and balancing files - Review deposited checks to verify negotiability, accuracy and completeness. - Perform research to apply transaction to the appropriate accounts in the case of misreads of missing information - Responsible for approval of customer and bank adjustment transactions - Follow instruction, execute tasks efficiently following procedures while meeting regulatory and customer experience requirements and also make effective independent decisions when necessary - Proactively identify operational and/or customer experience issues, appropriate management and awareness of escalated situations and auditing and reviewing others' work - Manage and respond to inquiries from various banks and other stakeholders - Other job-related duties that may be assigned from time to time Returns and Exceptions - Demonstrate strong communication skills by representing the department in meetings with various parties across the bank and vendors to resolve items/complex cases timely and accurately - Expected to maintain SME knowledge of processes and support production work to maintain workflow and meet established deadlines. - Identify procedural gaps and support initiatives to improve the process - Update procedures, process flows and job aids as needed - Schedule daily and weekly workflow for the team. - Assists with on-the-job learning for new associates - Other job-related duties that may be assigned from time to time Adjustments - Conduct research and monetary adjustments including resolving check transactions errors - Effectively manage case inventory to ensure timely processing and resolution of assigned items - Communicate/ correspond with branches, internal departments, vendors and external banks as necessary - Proactively identify and report quality and production issues - Ensure accuracy and efficiency in resolving check adjustments - Other responsibilities as assigned by management Check Disbursements Operations - Perform research and monetary adjustment transactions generated from internal and external sources - Managing case inventory effectively - Communicate/ correspond with branches, internal departments, external financial institutions, and the Federal Reserve as necessary. - Proactively identify operational and /or customer experience issues - Ensure accuracy and efficiency in resolving adjustment transaction - Interact with other departments and banks to find best solutions - Other responsibilities as assigned by management Basic Qualifications: - At least 1 year experience with Microsoft Office or Google Suite Preferred Qualifications: - At least 1 year of customer service or banking experience - Minimum of two (2) years experience handling financial accounts No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).