Title: Customer Representative - Harlow Location: Harlow United Kingdom Job Description: At Nationwide, a Customer Representative role is having the ability to best support our customers with our great services, across all our channels. From transactions on the till, allocated time handling inbound calls from customers, to supporting product applications through digital sales. Providing first class service in person, via phone and online - but don't worry you will be trained up on this. It is an important role within the branch, and we are the gateway to protecting and looking after our customers working closely as a team. We need a Customer Representative for our branch in Harlow, Essex. This role is a permanent position working full time, 35 hours per week, Monday to Saturday. If this role is advertised as part time the salary will be pro rata. You'll need to be within a 45 minute commute of the branch you're applying to work in, and here's the good news. Whilst major banks continue to close branches, we're keeping ours open. Nationwide's commitment to the High Street means we now have the UK's largest network, with over 600 branches. So if the location you're considering is outside the 45 minutes then please check our other vacancies that are closer to you. Your training will be based virtually in branch. Our training pathway is designed to ensure you are successful in your role and the first 3 weeks are really important to your career journey with us. With this in mind, within those first few weeks, we ask that no holiday is taken. If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you'll be doing What is important is to know every branch is different, and we are all in this together working to have the best version of our branches! What can't a Customer Representative do! This is the great part about this role, it's so versatile. There is an opportunity to work on the counter completing transactions and educating customers on our digital services and easier ways to bank with us. Your role may include dealing with customer queries through our various channels including online and via the phone. We build up our knowledge day in day out to ensure we can answer all our customers' queries. They are the most important part of our day. About you We're not just looking for your experience and skills. We're also interested in who you are as a person. Why? Because our customers are made up of so many different kinds of people and we want our employees to be just as diverse. Are you someone who really does want to make a difference for our customers? Working for a building society you will have the opportunity to change someone's life for the better. You'll take care of our customers from guiding them through online banking to discussing our range of services whilst adapting your style to suit all our customer's needs. You need to be comfortable using digital tools and applications. We are the front line in protecting our customers, building our society. Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: - Feel what customers feel - We step into our customers' shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind - Say it straight - We are brave in speaking out and saying what we think - we're honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand - Push for better - We don't settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development - Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these. The extras you'll get There are all sorts of employee benefits available at Nationwide, including: - 25 days holiday pro rata - Access to private medical insurance - A highly competitive pension to help you build a strong foundation for retirement - Access to an annual performance related bonus - Training and development to help you progress your career - A great selection of additional benefits through our salary sacrifice scheme - Life assurance to provide peace of mind for you and your loved ones in the event of your death. - Wellhub - access to a range of free and paid options for health and wellness - Up to 2 days of paid volunteering a year Banking - but fairer, more rewarding, and for the good of society We forge our own path at Nationwide. As a mutual, we're owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don't see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

Title: Part Time Recovery Support Specialist Location: Alexandria United States Part Time Onsite Job Description: 20.00 per hour SUMMARY STATEMENT OF POSITION: Medical, Dental, Vision, FSA, Retirement with Match upon hire, Generous Leave (vacation, personal days and sick), Tuition Reimbursement, and more! The Recovery Support Specialist is a peer with lived experience and provides outreach and support to clients in any one of HopeLinks' three (3) Psychosocial Day Programs (Recovery Academy, Stepping Stones, CRSP) and facilitates skill-teaching groups. This position also provides information on the recovery process and will promote opportunities to enhance the ability of clients served to move into recovery. PRIMARY DUTIES: - Provides outreach phone calls to active/inactive clients. - Documents outreach contacts in client electronic heath record within the same business day the contact is made - Completes Orientation Checklist on newly admitted clients in the electronic health record. - Facilitates a minimum of 8 groups per week worked utilizing established curriculum and materials - Provides feedback to supervisor on course curricula and materials. - Updates program team on changes in level of functioning for clients served. - Communicates to clinical staff the need for crisis intervention for clients served. - Provides assistance in transportation education. - Provides education on the recovery process based on personal experience and program material. - Demonstrates flexibility in performance of duties as needed. - Participates in activities to promote professional growth. - Represents staff in agency and/or community-based workgroups to enhance services provided within, and related to, program services for target population, as needed. ESSENTIAL COMPETENCIES: - Adaptability to changes in environment and situations - Strong and effective communication skills and accepts criticism and feedback - Dependability by following instructions, responds to management direction and keeps commitments - Meets attendance punctuality guidelines - Maintains emotional self-awareness and manages relationships positively - Focuses on solving conflict, not blaming and building interpersonal relationships - Contributes to building a positive team spirit and exhibits objectivity and openness to others views QUALIFICATIONS: - High school diploma or GED. - Peer Recovery Specialist (PRS) Certification (preferred) - High degree of empathy toward the clients we serve. - Excellent public speaking skills including the ability to facilitate groups. - Strong computer skills relevant to this position. - Must be a Peer which is a person who has personal lived experience and has used mental health services (past or present)

Title: Customer Experience Associate, Part-Time - Lacombe, AB (15 Hours/Week) Location: Canada : Alberta : Lacombe Job Description: Requisition ID: 258571 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the role As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey by: - Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for - Processing day to day transactions - Nurturing rich, long-standing relationships - Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities - Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs Is this role right for you? In this role you will: - Build strong customer relationships and deliver excellent customer service - Uncover and solve customers’ needs - Explain complicated concepts simply - Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment - Demonstrate an eagerness to learn and determination to succeed Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you: - Have proven customer service skills through work or community involvement - Are willing to assist in a professional, friendly and efficient manner - Are available to work a flexible schedule - Are comfortable in simple sales situations - Have strong technical skills and the ability to promote digital and self-service banking options to our customers What’s in it for you? - The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers - A rewarding career path with diverse opportunities for professional development - Internal training to support your career growth and enhance your skills - An organization committed to making a difference in our communities – for you and our customers - You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development. - A competitive compensation and benefits package Location(s): Canada : Alberta : Lacombe Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Title: Customer Service Agent Front of House Location: Rotorua New Zealand Job Description: - Full Time - Bay of Plenty - Rotorua - Customer Service Representative Position Title: Customer Service Agent Location: Rotorua Team: Rotorua Thermal Holiday Park Position Type: Permanent, part time Remuneration: hourly rate Mō tēnei tūranga mahi | About the Role We're looking for a Front of House Casual Customer Service Superstar to help us deliver exceptional experiences during our busy high season. - Are you the person who lights up a room? - Does your smile make others smile too? - Do you love making people feel welcome and valued? If that sounds like you, we want you on our team! You'll be the friendly face that greets our guests and ensures their stay is unforgettable. Ngā mahi | Key Responsibilities - Provide excellent customer service in every interaction with Holiday Park guests and occupants; - Ensure any maintenance or customer service issues are communicated accurately and in a timely manner to the correct person; - Contribute to making all guests' stays positive and memorable; - Resolve complaints and issues with professionally and in line with Rotorua Thermal Holiday Park Policy and Procedure. He kōrero mōu | About You You bring: - NCEA level 2 - Experience in the tourism sector working with online booking systems - Certificate in Travel and/or Tourism Mō Mātou | About us Toi Ohomai Institute of Technology is the largest vocational education provider in the Bay of Plenty and South Waikato. Home to over 9000 ākonga (students), at Toi Ohomai we put ākonga and kaimahi at the centre of all we do. Through educational excellence, Māori Success, strong partnerships and sustainable practices we enable our ākonga, institution and communities to thrive. Toiohomaitanga describes our way of doing and being. It reflects how we care for each other, work together, and uphold our shared purpose. Ā mātou uara | our values are an important part of this, our Toi Ohomai values are: - Toitūtanga - Courageous and humble in our pursuit of excellence - Manaakitanga - Strengthening the mana of others and our communities - Whanaungatanga - Building and nurturing relationships - Kotahitanga - United in our shared purpose Me pēhea te tono | How to apply At Toi Ohomai, we value diversity, equity, and inclusion. We welcome people from all backgrounds, and the unique perspectives and skills they bring. We strive to ensure a recruitment process that is accessible and welcoming and encourage applications from our diverse communities. If you need support during the application process, reach out, we're here to help. All applicants must have the legal right to work in New Zealand. Toi Ohomai is committed to safeguarding children and vulnerable persons and will undertake relevant vetting and pre-employment checks. If this role sounds like your next career move, then we encourage you to apply. We review applications as they arrive and may contact shortlisted candidates before the closing date.