As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year. Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential.
Service Coordinator
Location
Canada
Posted
50 days ago
Salary
C$40.3K - C$45.3K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Service Coordinator
Medavie
Role Description If you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place. We’re looking for a team player, a detail-oriented, organized person to join our NBPP team as a Service Coordinator. Your every day with us: - Apply problem solving and critical thinking skills to effectively resolve various issues in the enrollment and billing of New Brunswick Drug Plan customers. - Work in a high volume fast-paced environment where prioritizing is a must. - Support the day-to-day administrative activities surrounding enrollment and billing for members of the New Brunswick Drug Plan. - Perform plan changes and billing related tasks within established accuracy, productivity, and efficiency performance targets using different admin systems. - Quickly analyze customer needs regarding their coverage and billing account, identifying new and future client service opportunities. - Perform general accounting functions such as accounts payable and receivable and reconciliations of accounts. - Follow pre-determined system and business processes using the existing procedure and process database. - Communicate with internal and external stakeholders, plan members, and other inter-departmental team members in a timely and professional manner both verbally and in writing. - Perform outbound calls to potential, new, and existing members, dealing with complex service issues with a professional attitude. - Collaborate with peers and co-workers to manage workflows, utilizing creative problem-solving skills to identify innovative and efficient solutions. Qualifications - Post-secondary education in business/or administration will be beneficial. - 2-3 years of relevant work experience in business and/or collections is an asset. - A high level of accuracy while working in a fast-paced environment with demanding turn-around times. - Detail-oriented, critical thinker, and customer service oriented. - Self-motivated, reliable, and able to work independently and as a team. - Strong knowledge of MS Office, notably Excel, as well as strong overall computer skills. - Bilingualism (French/English) is an asset for this position. Benefits - A diverse team of colleagues with multiple fields of expertise. - A stimulating and flexible working environment. - Comprehensive health and dental plan that is 100% employer paid effective on your first day, providing wellness benefits, health resources, and fitness center discounts. - An organization where we encourage personal learning and growth. - Opportunities to get involved in charitable causes. - As a not-for-profit organization, we are dedicated to our purpose, focusing on health outcomes, not profit. Pay Range 40,254 - 45,285 CAD. The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted. If you experience any technical issues throughout the application process, please email: Medavie.Recruitment@medavie.ca.
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