• Champion JUICE Values in Account Manager: Demonstrate JUICE's dedication to innovative, ROI-driven digital marketing solutions through every client interaction. • Strategic Client Leadership: Act as the primary liaison between JUICE's clients and our team of marketing specialists. • Collaborative Campaign Ownership: Work alongside paid social and search specialists as colleagues, guiding the strategic direction and integration of client campaigns. • Client Communication Mastery: Serve as the primary point of communication for clients, translating their goals into actionable plans for the team. • Continuous Strategy and Optimization: Utilize your expertise in digital marketing to monitor campaign performance closely, leveraging analytics to make data-driven decisions. • Innovative Problem Solving: Propose and implement solutions to enhance campaign performance and efficiency. • Project Management Excellence: Efficiently manage and track all digital marketing campaigns and tasks in BaseCamp. • Leadership Through Influence: Your role demands strong leadership qualities.

• Build and optimize multi-channel, full-funnel marketing systems • Identify and implement AI-driven optimizations and automations to increase output quality and efficiency • Lead performance strategy focused on ROAS, CAC, LTV, CPL, and conversion rate uplift • Drive creative testing, funnel optimization, and data-backed decision-making • Work collaboratively across teams for all non-specialist tasks. • Execute at top-1% level in your deep specialization • Present insights, performance reviews, and strategic recommendations to leadership and clients • Mentor team members and contribute to client success

• Develop and execute multi-channel digital marketing campaigns, including SEO, SEM, PPC, display ads, and paid social media. • Optimize Google Ads, Meta Ads, and other paid acquisition channels to drive growth. • Conduct keyword research, on-page optimization, and link-building strategies to improve organic search rankings. • Analyze campaign performance metrics, A/B test ad creatives, and optimize ad spend for maximum efficiency. • Collaborate with content and design teams to create engaging ad copy, landing pages, and marketing assets. • Track key performance indicators (KPIs), generate reports, and provide insights to improve marketing strategies. • Manage email marketing campaigns and customer acquisition funnels. • Stay updated on industry trends, algorithm updates, and new digital marketing technologies. • Develop retargeting and customer segmentation strategies to improve user retention and lifetime value.

Role Description Upholds the Credit Union’s mission of “We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve” by assisting our E-members who would rather utilize an electronic channel(s) instead of the conventional branch transaction. This position is the troubleshooting and response side of Digital Support, being available for quick communication with members and employees. - Online banking troubleshooting assistance and setup - Member assistance via phone, chat, or secure message within Digital Banking - Occasionally starting a deposit application - Various miscellaneous functions - Actively promotes member advocacy philosophy - Emphasizes enthusiastic quality service while concentrating on building member relationships Qualifications - Ability to read, write, and comprehend detailed and technical instructions, short correspondence, and memos - Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals - Ability to operate an online computer terminal and a good working knowledge of Microsoft Office software (Word and Excel) - Comprehensive knowledge of the products, services, and procedures needed to process transactions - Ability to concentrate on and pay close attention to detail for over 75% of work time - Analytical ability necessary to research and resolve member problems - Interpersonal skills necessary to deal effectively with a diverse group of members - Ability to exercise a high degree of independent judgment when addressing member concerns - Ability to stay in one place or work in a confined area for extended periods of time Requirements - Available to work a shift from 9:00 AM to 6:00 PM, with a Saturday rotational schedule of 7:30 AM to 1:00 PM - Frequent use of telephone, computer, webcam, and other office machines - Prolonged sitting or standing - Frequent mental and visual concentration - Potential to work from home, contingent upon supervisor approval Company Description Capital Credit Union is an Equal Opportunity Employer. We participate in E-Verify.