Role Description The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile. Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as: - Processing deposits and withdrawals - Reviewing account information and credit/card transactions - Processing loan payments - Providing basic online banking support This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded. This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. This means supporting the Credit Union goals and Core Values. They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy. Responsibilities: - Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable. - Provides basic member service transactions, with quality and accuracy. - Consults with members, identifies needs, offers solutions, and follows up on any pending transactions. - Holds conversations that matter with members either in person or over the phone. - Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members. - Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA. - Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust. - Performs a wide variety of account maintenance including but not limited to changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services. - Identifies and reports any suspicious behavior or suspected fraud activity. - Completes all required training and compliance modules. - Treats all co-workers and members with respect. - Supports and participates in continuous improvement activities. - Represents the Credit Union in a positive and professional manner. - Maintains member and other sensitive information with confidentiality. - Other related duties as assigned. Qualifications - 1 year retail experience with a proven track record in meeting and or exceeding service and sales goals. - Basic understanding of financial products and services. - Professional verbal skills and etiquette. - Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam. - Excellent follow up. - Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs. - Excellent written skills (Email) – Grammar and Spelling. - Member service and organizational skills. - Work well with other departments – Team player. - Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature. - Willingness to make a difference. - Personable and professional. Education - High School Diploma or equivalent. Benefits - Medical - Dental - Vision - Life Insurance - Flexible Spending Account - 401(k) Matching - Paid Time Off - Training Provided - Tuition Reimbursement

Role Description Ricerca Operatori telefonici in Smart Working, che si occupino di contattare i clienti e fissare appuntamenti per una rete di esperti del settore, da inserire all'interno di un importante programma di crescita e sviluppo e che abbiano voglia di crescere per raggiungere obiettivi definiti o che vogliano semplicemente far bene il proprio lavoro con professionalità. L'ORARIO DI LAVORO È DALLE 09:00 ALLE 14.00 Qualifications - Minimo di esperienza di almeno tre mesi - Ottime capacità relazionali - Propensione ad interagire con la clientela - Capacità di lavorare in un team Requirements - Buone competenze comunicative - Propensione al miglioramento ed a lavorare con obiettivi - Occorrente per lavorare da remoto (Pc - connessione stabile) Benefits - Percorso formativo e affiancamento costante - Inquadramento contrattuale a norma di legge con Fisso - Possibilità di crescita professionale ed economica Company Description Azienda Leader Nazionale nel settore delle Telecomunicazioni, Energia Business e Fotovoltaico, offre servizi pensati per soddisfare i bisogni delle piccole e medie imprese italiane. Ha costruito il suo Brand allineato ai valori delle persone che la rappresentano; Ama far lavorare il suo Team con tutti i comfort possibili, mettendo ogni risorsa al 1˚ posto.

Role Description As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service. What You Will Do - Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues. - Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately. - Maintain a compassionate and composed demeanor, especially during high-intensity calls. - Relay critical information to the internal and external teams to expedite the dispatching process. - Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service. - Succeed in a structured environment where performance goals are set and measured, driving member satisfaction. Work-From-Home Requirements - Dedicated, quiet workspace without interruptions. - Ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. - Demonstrated ability to uphold productivity and confidentiality in a remote setting. - Regular attendance in virtual team meetings and training sessions. - Availability during standard business hours and flexibility for possible shift adjustments. Qualifications - Prior customer service experience. Call Center experience is preferred. - Bilingual skills, especially in Spanish, are a plus. - Ability to provide excellent customer service and thrive in a high-volume call environment. - Excellent communication skills, both verbal and written. - Empathy and a strong desire to help those in distress. - Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens. - Comprehensive understanding of maps, GPS systems, and traffic safety rules. - Proficiency in Microsoft Teams and Outlook. - High School diploma, GED or equivalent. Benefits - Health coverage for medical, dental, vision - 401(K) saving plans with company match AND Pension - Tuition assistance - Floating holidays and PTO for community volunteer programs - Paid parental leave - Wellness programs - Employee discounts (membership, insurance, travel, entertainment, services and more!) Company Description Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer. Our organization participates in E-Verify.

Role Description The Registered Nurse, Directing (DRN) role manages pediatric, palliative and/or acute medically complex clients with Chronic Obstructive Pulmonary Disease (COPD) or Congestive Heart Failure (CHF) by directing Personal Support Workers (PSWs), also known as Health Care Technicians (HCT). HCTs are provided specialized training and education to work with this patient population. Utilizing an innovative care delivery model and electronic documentation technology, the DRN, working remotely, accesses, assesses and identifies the client's immediate care needs and using the collaborative approach model immediately provides the appropriate direction to the on-site HCT to provide the direct care, resulting in real time provision of care services. - Provide remote assessment and management of care services to clients in their homes - Provide clinical direction and assignment of tasks within the unregulated care provider's (PSW/HCT) practice statement (collaborative approach to patient care) - Maintain accurate client clinical records, in digital and paper format - Maintain patient assignment within the virtual ward - Work collaboratively with all team members to ensure all patient care needs are met - Utilizes effective communication in daily huddles and with response to emails/phone calls - Communicate with outside service provider agencies and Case Managers as appropriate - Participate as a valued member of the multi-disciplinary health care team - Provide clinical leadership, direction and mentorship within the health care team - Participate and facilitate a collaborative team-based environment - Establish and maintain relationships with local health care providers - Participate in CNO Reflective Practice - Uphold VON standards and eHomecare specific processes - Willingness to participate in internal projects and ongoing improvement initiatives - Able to demonstrate professionalism in a diverse working environment - Demonstrate adaptability in managing change in a fast-paced virtual environment Qualifications - Registered and in good standing with the College of Nurses of Ontario - DRNs must hold a CNA Certificate in Palliative Care or have completed both the “Fundamentals of Palliative Care” and the “Comprehensive Advanced Palliative Care Education (CAPCE)” - Pediatric DRNs must have extensive hands-on experience in the provision of Pediatric Care - Recent palliative, pediatric, and/or acute medical experience with COPD and CHF patients required - Demonstrated advanced assessment skills - Experience in gerontology and/or medical-surgical - Experience working in community-based health care system is an asset - Demonstrated competencies in observation, independent assessment; health education and promotion, and familiarity with COPD/CHF clinical pathways - Digital and electronic health experience, EMR and mobile technology - Proficient nursing skills with the ability to read and interpret electronic technical information related to client outcomes and provide clinical direction - Critical thinking, problem-solving and multi-tasking skills are mandatory - Ability to work in a multidisciplinary virtual team setting, as well as the ability to work independently is required - Must have high-speed internet access, computer skills and the ability to work from home in a private office area - Individual must be eligible and successfully obtain a security screening certificate from the Government of Canada - Valid CPR C / First Aid required - Must have access to a personal vehicle for business use and possess both a current driver’s license and proof of vehicle insurance. - A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment - A vulnerable Sector Search and/or Child Abuse Registry Check may be required - Ability to speak French is an asset in French Designated areas - Must be able to wear Personal Protective Equipment (PPE) Working Conditions This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements. Attention Current Employees (Internal Applicants) If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s). If the posting remains open after the initial deadline, VON may close the posting at its’ discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates.