Partner Admissions Lead
Location
North Carolina
Posted
41 days ago
Salary
$80K - $85K / year
Seniority
Senior
Job Description
Partner Admissions Lead
Project Kitty Hawk
• Manage the day-to-day activities, priorities, and workload distribution for the APS team assigned to the partner Core Team. • Own individual and team performance outcomes, monitoring key funnel metrics (contact rate, application completion, admit-to-start conversion, census attendance) and driving corrective action when targets are not met. • Coach APS team members through regular one-on-ones, call reviews, pipeline audits, and performance conversations. Identify skill gaps and coordinate development plans with the Manager of Admissions Services. • Identify at-risk students using the Risk Rating Assessment Rubric and direct APS engagement strategies accordingly. • Review qualitative and quantitative data to recommend coaching strategies and operational adjustments that improve conversion and student progression. • Develop and maintain deep expertise in the assigned partner institution’s admissions processes, systems, people, policies, and academic requirements. • Develop a thorough understanding of the student journey and the admissions experience specific to the assigned partner. • Contribute to and help maintain the internal knowledge base, ensuring documentation is current, accurate, and accessible to the APS team. • Train APS team members on partner-specific admissions processes, providing guidance and expertise based on institutional knowledge. • Ensure timely communication of process changes, updates, and partner feedback to APS team members. • Represent PKH Admissions as the primary SME in partner-facing meetings, including regular admissions, financial aid, and relevant departmental sessions. • Attend and contribute to STITCH coordination sessions, escalating student issues and providing status updates when appropriate. • Monitor specific metrics and analyze data to recommend strategies that improve conversion and student progression across the Core Team.
Job Requirements
- Bachelor’s degree required.
- 3+ years of experience working in higher education with adult students in an online setting, OR equivalent combination of education and experience in admissions, enrollment management, or student recruitment.
- Preferred: 5+ years of experience in higher education recruiting, advising, and/or admissions, with demonstrated team leadership or supervisory experience.
- Knowledge of the challenges and needs specific to adult learners in higher education.
- Knowledge of and experience with CRM, LMS, and SIS platforms and other technologies used in online higher education and student management.
- Demonstrated ability to coach, develop, and manage the performance of individual contributors in a metrics-driven environment.
- Strong analytical skills with the ability to interpret funnel data and translate insights into actionable coaching and operational strategies.
- Excellent communication, organizational, and time-management skills, with the ability to manage competing priorities across team leadership and partner-facing responsibilities.
- Strong relationship-building skills with the ability to represent PKH credibly in partner-facing settings.
- Knowledge of relevant academic policies and procedures.
- Knowledge of the Family Educational Rights and Privacy Act of 1974 (FERPA).
Benefits
- full medical/dental/vision coverage
- a 401K with match
- generous time-off policy with paid volunteer time
- competitive salaries with the potential for performance bonus
- remote working flexibility
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