• Oversees the implementation & roll out of the customer’s employee recognition solution and change ensuring that appropriate timeliness and quality standards are met, with a focus on new launches for top/high profile customers & sensitive accounts, complex global implementations and highly complex program changes. • Provide clear, timely status updates to customers and internal stakeholders while proactively tracking and managing issues and risks that could impact project success. • Strategize with customers to develop employee recognition & incentive initiatives; recommend solutions based on the customer’s goals, strategies, business requirements, and HALO/industry best practices. • Defines implementation schedules and lead customer-facing discussions from kickoff through launch to recommend, gather, and document program initiatives and scope requirements. • Develop and maintain deep expertise in how the technology platform delivers agreed-upon program requirements. • Present program concepts and examples by creating scenarios in a test environment and/or developing customer-facing presentations. • Communicate customer expectations and project requirements to cross-functional teams, including account management, sourcing, and data teams. • Review and understand customer Master Service Agreements and SOWs to identify out-of-scope requests and address them diplomatically. • Create internal and customer-facing documentation, including Confluence reference materials, requirement spreadsheets, process flow charts, and program overview documents. • Use creative, visual means to translate the functionality of the technology platform to the needs and nomenclature of the customer. • Create high-level test plans and execute test cases within an implementation. • Maintain accurate and up-to-date cases in Salesforce, ensuring all project activities, client interactions, and implementation milestones are properly documented. • Adjust approach, communication style and tools based on lessons learned. • Maintains intricate master files of customer information in proprietary technology. • Oversees and QAs work products and deliverables. • Process change cases for already-live clients, ensuring updates are accurately assessed, documented and implemented. • Leverages lessons learned from implementations to identify and oversee improvements to internal processes and procedures. • Mentor, coach and guide other Implementation Managers. • Supports Manager of Implementation with special projects as needed.

• Your primary task is to help internal and external clients add (complex) tracking and fix issues that arise. • You will take extreme amounts of initiative and enthusiasm to get stuff done. • You may not know how, but you figure it out by asking the right people, googling, and experimenting. • We’re looking for someone who is driven to set things up perfectly, but also practical enough to bake in some redundancy and be able to provide “good enough data” when the perfect set-up is not available. • Good problem-solving, can take a technical problem, break it down into manageable chunks, and execute. • Will be responsible for communicating with internal and external teams to win buy-in, explain issues, and communicate progress.

• Your primary task is to help internal and external clients add (complex) tracking and fix issues that arise. • You will take extreme amounts of initiative and enthusiasm to get stuff done. • Must be practical enough to bake in some redundancy and provide “good enough data” when the perfect set-up is not available. • Will be responsible for communicating with internal and external teams to win buy-in, explain issues, and communicate progress.

Role Description We’re looking for someone great to join our Analytics Team! Your primary task is to help internal and external clients add (complex) tracking and fix issues that arise. You will take extreme amounts of initiative and enthusiasm to get stuff done. You may not know how, but you figure it out by asking the right people, googling, and experimenting. We’re looking for someone who is driven to set things up perfectly, but also practical enough to bake in some redundancy and be able to provide “good enough data” when the perfect set-up is not available. Good problem-solving, can take a technical problem, break it down into manageable chunks, and execute. Will be responsible for communicating with internal and external teams to win buy-in, explain issues, and communicate progress. Qualifications - At least 2 years of experience in managing Google Tags (GTM) for web properties by overseeing implementation, coding, testing, and conducting ongoing maintenance. - At least 2 years of experience with website analytics tools i.e. Google Analytics, GA3/GA4. - Basic knowledge of JavaScript. - Proven experience in Google Analytics, Adobe Analytics, and Amplitude with a strong understanding of digital analytics and web traffic metrics. - Good-level knowledge in Web Analytics (strategy, requirements, implementation, validation, reporting), specifically with Google Analytics. - Working knowledge of third-party tagging, pixel creation, etc. - Experience in transitioning GA accounts from UA to GA4. - Fluent in spoken and written English communication. Requirements - Implementing conversion tracking (forms, buttons, e-commerce, and anything else). - Verifying & sanity-checking conversion tracking implementation. - Debugging tracking issues and fixing them. - Checking issues with test measurement on Google Optimize, VWO, Optimizely, Hotjar. - Creating any customized reports from Analytics and other sources. Benefits - Cutting-edge work: Learn from the leaders in the high-growth Conversion Rate Optimization sector. - Work location: Permanently remote. - Full-time position with semi-flexible working hours: Must overlap for at least 4 hours each day with EST (usually 8 AM to 12 NN ET). The other 4 hours are up to you. - Technological reimbursement: Need a new computer? New software? We will help! - Education: You’ll have the opportunity to level up your skills with company-sponsored courses and training. - Paid leave: 20 days of paid vacation plus holidays. - Competitive salary. Note: The contract for this position is for an independent contractor.