Role Description We're expanding our virtual support team and are looking for motivated individuals who enjoy working with people to join us as Customer-Focused Travel Specialist. In this role, you'll assist clients throughout their travel planning journey by helping manage important details, answering questions, and ensuring everything stays organized from start to finish. This opportunity is ideal for individuals who thrive in a client-support environment, enjoy staying organized, and want the flexibility of working remotely. No prior travel industry experience is necessary—training and ongoing support are provided. - Engage with clients to understand travel needs, preferences, and timelines - Support the coordination of trip details including reservations and scheduling steps - Keep clients informed with timely updates throughout the planning process - Ensure all arrangements remain accurate and on schedule - Respond to inquiries through phone, email, and digital messaging platforms - Assist with updates or adjustments when changes arise - Maintain clear and organized records within internal systems Qualifications - Strong interpersonal and communication skills - Detail-oriented with the ability to stay organized across multiple tasks - Self-motivated and comfortable working independently - Basic familiarity with computers, email, and online platforms - A positive, dependable, and customer-first mindset Requirements - Must be 18 years of age or older - Must be authorized to work in the US, UK, Mexico, Spain, Australia, or other qualifying regions Benefits - 100% remote work environment - Flexible scheduling options to fit your lifestyle - Step-by-step onboarding with continued learning support - Access to tools and resources used in the travel industry - Performance-based growth opportunities - Supportive and collaborative virtual team environment

Provide exceptional customer service by managing a high volume of calls regarding mortgage loans, resolving inquiries promptly, and ensuring compliance with regulations while documenting call details accurately.

Role Description The Renewals Specialist I owns the end‑to‑end renewal lifecycle, ensuring timely execution, pricing accuracy, and proactive contract and procurement planning across the customer base. This role partners closely with Customer Success, Sales, Legal, Finance, and customers to drive revenue retention, predictability, and long‑term customer continuity. The Renewals Specialist I plays a critical role in protecting recurring revenue by ensuring contracts are renewed on time, commercial terms are clearly understood, and renewal risk is identified and addressed well in advance. What You'll Do - Own the renewal process from initiation through execution for assigned accounts. - Initiate renewal cycles 120–180 days in advance, aligned to contract terms, procurement timelines, and customer requirements. - Manage all renewal notifications, quotes, approvals, and Salesforce updates to ensure accuracy and visibility. - Conduct annual renewal reviews in partnership with Customer Success, ensuring timelines, scope, and commercial terms are clearly understood. - Track and manage all contract expiration dates and renewal milestones to prevent lapses. - Analyze active and legacy contracts to identify required updates, pricing changes, or structural improvements. - Create and manage new Master Service Agreements (MSAs), service schedules, and amendments as older agreements expire. - Partner with Legal to ensure contract language aligns with current commercial, product, and risk standards. - Serve as a liaison between customers, Legal, and Customer Success on renewal terms, negotiation points, and required approvals. - Support structured procurement and renewal planning, particularly for customers with formal purchasing or public‑sector requirements. - Own renewal pricing execution, including price increases, discount management, and uplift strategy. - Partner with Customer Success to assess renewal risk and develop mitigation strategies. - Proactively manage delinquent renewals and collaborate cross‑functionally to secure timely execution and payment. - Ensure renewal outcomes support broader retention, NRR, and revenue predictability goals. - Work closely with Customer Success Managers to align renewal strategy with account health, adoption, and sentiment. - Partner with Sales on expansion‑adjacent renewals and handoffs where growth opportunities are identified. - Collaborate with Finance on billing alignment, forecasting, and revenue recognition considerations. - Coordinate with Legal to streamline approvals and reduce cycle time without compromising risk posture. - Maintain detailed documentation of renewal actions, owners, risks, and due dates. - Ensure all renewal data is accurately reflected in Salesforce and related systems. - Maintain accurate contract values, renewal amounts, uplift percentages, and term details for dashboards and reporting. - Contribute to continuous improvement of renewal processes, templates, and playbooks to improve efficiency and predictability. Qualifications - Bachelor’s degree in Business Administration, Finance, Economics, Marketing, or a related field. - 3-5 years of experience in renewals, account operations, deal desk, customer success operations, or commercial account management. - Strong understanding of recurring revenue models, retention metrics, and renewal forecasting. - Experience managing renewals across mid‑market to enterprise accounts, including complex contracts. - Ability to read, interpret, and operationalize contracts, MSAs, amendments, and service schedules. - Comfort partnering with Legal on negotiation points and contract revisions. - Strong judgment balancing customer experience with commercial and risk considerations. - High attention to detail with the ability to manage multiple renewal cycles simultaneously. - Strong analytical skills to assess pricing, uplift, and renewal trends. - Comfort working in Salesforce and related reporting tools; commitment to data accuracy. - Strong oral and written communication skills. - Ability to manage timelines, expectations, and follow‑ups across multiple stakeholders. - Collaborative mindset with a strong sense of ownership and accountability. Requirements - Compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. - Successful completion of a comprehensive, fingerprint-based background check. - Obtaining and maintaining all required security clearances is a condition of employment. Benefits - Competitive and equitable compensation aligned with the value each role contributes. - Starting salary dependent on skills, experience, education, training, and market data. - Comprehensive benefits offering. - Potential eligibility for variable compensation such as incentive plans or discretionary performance bonuses. Company Description Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment.

• Define and own the enterprise retention strategy, churn targets, and roadmap • Lead the evolution from reactive save models to proactive, predictive retention programs • Identify and size churn drivers and LTV impact across segments, markets, and customer journeys • Translate insights into clear retention playbooks across: Save and cancel interactions, Winback strategies, Proactive outreach programs • Leverage data and analytics to: Identify market and segment level churn drivers, Develop targeted remediation strategies, Enable trigger-based and predictive interventions • Support and enable Loyalty Operations (save desk) by: Providing clear strategy and playbooks, Ensuring alignment on priorities and offers, Creating a structured feedback loop to continuously refine strategy based on execution • Partner with Marketing to: Develop and optimize retention and winback offers, Execute targeted campaigns, Lead A/B testing and test-and-learn frameworks to improve performance • Establish governance and performance tracking for: Save effectiveness, Offer performance, Revenue retained and durability, Proactive program lift • Drive cross-functional alignment across Care, Digital, Sales, Product, and IT to ensure retention strategies are consistently executed and scaled