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Gainwell Technologies is an award-winning digital health technology company that supports the administration of healthcare and human services programs. In past
Bilingual Call Center Representative
Location
California
Posted
325 days ago
Salary
$41.6K - $52K / year
Seniority
Junior
Job Description
Bilingual Call Center Representative
Gainwell Technologies
• Answers telephone calls using an automated system and responds to basic to moderately complex member questions and/or forwards call to appropriate personnel. • Research member calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs). • Documents calls in a customer relationship management (CRM) ticketing solution, resolves member requests/inquiries and updates CRM history with results of inquiry to include proper documentation. • Interfaces with team personnel, management, and customers in reference to customer service issues. • Conducts outbound calls to members in response to customer direction or other business needs.
Job Requirements
- Bilingual (Spanish/English)
- 6 months minimum, prefer more years of customer service or other telephone experience.
- Experience working with organizational functions and personnel.
- Experience working with computer software and telephone technology and skilled in the use of help desk software.
- Business and analytical critical thinking skills.
- Communication skills both written and oral.
- Ability to work independently.
- Ability to follow oral and written directions.
- Ability to navigate Microsoft Word, Microsoft Teams, Microsoft Outlook, and internet browsers.
Benefits
- generous, flexible vacation policy
- a 401(k) employer match
- comprehensive health benefits
- educational assistance
- variety of leadership and technical development academies
