Fast, simple and secure online banking payments
Senior Fraud & Risk Ops Analyst
Location
Brazil
Posted
45 days ago
Salary
0
Seniority
Senior
Job Description
Senior Fraud & Risk Ops Analyst
Trustly
• Proactively analyze data, identify trends and generate impactful recommendations to drive business goals. • Perform detailed investigations into potential fraud activities at the account and transaction level. Clearly document the results from these investigations and act as appropriate. • Review transaction monitoring and account level reporting including conducting research on possible linked accounts or users creating similar fraud risks. • Identify and compile trends allowing for detection model or rule adjustments and operational efficiency gains. Summarize and document findings with recommendations for data scientists and engineering. • Support the customer and merchant support groups by handling internal and external risk inquiries as the primary point of contact. Adjust risk settings of accounts and users per policy guidelines. • Document policies and procedures around risk management processes and systems. Generate new ideas and suggestions for continuous improvement of systems, processes and procedures to enhance the company’s overall risk management. • Create and maintain reporting on risk metrics and key performance indicators. Work with the analytics team to create data visualizations and reporting for the risk team.
Job Requirements
- Fraud/risk experience in the financial services industry - preferably with some experience in payments or remittances.
- Familiarity with fraud concepts such as account-take-over, stolen financials, friendly fraud, and identity theft.
- Strong investigative capabilities and pattern recognition.
- Understanding of the impact risk decisions can have on good customers and ability to take a balanced view of risk mitigation.
- Intermediate/Advanced SQL skills.
- Experience creating playbooks and policy documentation for operational processes.
- Advanced Microsoft Office or GSuite skills, particularly GSheets/Excel.
- Ability to communicate fluently in English.
Benefits
- Bradesco health and dental plan, for you and your dependents, with no co-payment cost;
- Life insurance with differentiated coverage;
- Meal voucher and supermarket voucher;
- Home Office Allowance;
- Wellhub - Platform that gives access to spaces for physical activities and online classes;
- Trustly Club - Discount at educational institutions and partner stores;
- Monthly happy hours;
- English Program - Online group classes with a private teacher;
- Extended maternity and paternity leave;
- Birthday Off;
- Flexible hours/Home Office - our culture is remote-first! You can work in every city in Brazil;
- Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats! Spoiler alert: Equipment can be purchased by you according to internal criteria!;
- Referral Program - If you refer a candidate and we hire the person, you will receive a reward for that!
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