• Provide travel services for meeting and incentive attendees, including arranging domestic and international air, rail, ground transportation, hotel, and other travel services as requested. • Utilize communication skills and teamwork to deliver optimum service and achieve high customer satisfaction, as well as develop strong collaborative relationships with clients and vendors. • Communicate with customer in verbal and written form regarding their meeting or incentive trip, paying close attention to the policies and parameters unique to each program. • Arrange all travel related services. Including, but not limited to, bookings, such as air, rail, car, car service, hotel, seat assignments, and any other accommodations requested by the client. • Understanding of international travel, including fares and pricing, available resources and travel documentation requirements. • Be consultative with customer, adhering to organization’s guidelines. • Assist customers with various needs, such as travel changes, split forms of payments and special requests, including any necessary problem solving. • Quality Control each reservation before queuing to the relevant ticketing/quality control queue. • Ability to quickly assess information, anticipate issues and outcomes, and make effective decisions including ability to draw clear conclusions. • Escalate to leadership for guidance when necessary. • Review incoming correspondence and materials as needed; prioritize, summarize, and respond in a timely manner. • Maintain all reservations in a completed state regardless of if authorization to ticket received at time of call. • Monitor assigned queues and tasks throughout the workday to ensure reservations and tasks are accurate and complete. • Responsible for insuring that all tasks within their team are completed or re-assigned by end of shift. • Work independently and with leadership team when necessary to make effective decisions, including resolving customer service issues. • Collect payment from customer for travel services according to Client’s Travel or Meeting Policy and Travel and Transport Policy and Procedures. • Read daily briefings and industry announcements to keep abreast of industry developments. • Participate in training opportunities to maintain and expand travel knowledge and customer service skills. • Maintain a comprehensive working knowledge of GDS and any other product used for specific account being handled.