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Analista de Suporte Técnico – Júnior

Support EngineerSupport EngineerFull TimeRemoteJuniorTeam 201-500Since 2015H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

36 days ago

Salary

0

Seniority

Junior

High SchoolExperience acceptedPortugueseNoSQLSQL

Job Description

Analista de Suporte Técnico – Júnior

Mercafacil

• Prestar suporte eficiente aos usuários, atendendo chamados e solicitações relacionados a falhas em sistemas. • Resolver problemas simples de hardware e software, como instalação de programas, configuração de dispositivos e diagnóstico de erros comuns. • Identificar quando um problema requer intervenção de um nível superior e seguir os procedimentos e protocolos estabelecidos para escalonamento e resolução, garantindo a continuidade dos serviços e o bom funcionamento dos sistemas. • Atendimento de chamados de Help desk de primeiro nível via Chat, WhatsApp e e-mail; • Realizar acesso remoto em momentos de necessidade com o cliente; • Realizar análises de tickets e dar a tratativa necessária até que o mesmo seja concluído; • Acompanhamento do cumprimento de SLA; • Instalação e configuração de softwares (Ex: VPN, Friday); • Ler documentação e saber procurar nas bases de conhecimento; • Atender no modelo de plantão;

Job Requirements

  • Experiência em atendimento ao cliente;
  • Conhecimento básico sobre APIs;
  • Conhecimento básico sobre bancos NoSQL e SQL;
  • Conhecimento básico sobre depuração de logs;
  • Experiência em atendimento ao cliente em tecnologia/software;
  • Cursando curso técnico ou superior na área de TI;
  • Curso de atendimento ao cliente/Experiência do cliente;
  • Curso de oratória e afins;
  • Agilidade
  • Ousadia
  • Colaboração
  • Curiosidade
  • Autodesenvolvimento
  • Busca pela excelência
  • Valorizar a inclusão
  • Senso de Priorização
  • Resiliência
  • Foco em resolução de problemas

Benefits

  • Assistência médica Sulamérica ou Central Nacional Unimed conforme região predominante para você e seus dependentes sem mensalidade, com coparticipação sobre a utilização;
  • Assistência odontológica Odontoprev para você e seus dependentes sem mensalidade, com coparticipação sobre a utilização;
  • Telemedicina Dasa com diversas possibilidades de atendimento online, sem necessidade de encaminhamento médico e sem coparticipação;
  • Meu Doutor, com médico da família disponível para atendimento aos colaboradores e dependentes ativos no plano médico;
  • Programa de Gestantes (colaboradora ou dependente), contribuindo para uma experiência mais segura e tranquila durante a gestação, parto e pós-parto;
  • Vacina contra a gripe pra você e seus dependentes sem nenhum custo;
  • Vacina Prevenar 13 que ajuda a proteger contra 13 tipos e subtipos das bactérias pneumococo;
  • Seguro de vida;
  • Gympass;
  • Licença maternidade e paternidade estendida.
  • Benefícios flexíveis com o cartão Caju | VR/VA
  • Birthday-off para você comemorar seu niver.
  • Day-off para mudança de casa
  • Licença gala estendida para aproveitar a Lua de Mel com calma!

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