Role Description We’re looking for professional and pro-active Customer Service Representatives to join one of our projects. S/he creates a wonderful customer experience as s/he understands that making a customer happy is crucially important to a business's success. - Assist customers with phone/email/chat enquiries related to customer orders, product information, and company policies. - Provide customers with complete and accurate resolutions to problems. - Handle complaints. - Clarify to the customers the company policies such as returns and exchanges. - Perform order management functions: Work with various platforms to track, maintain orders, returns, and credits. - Proactively involved in maintaining up-to-date procedure documentation. - Excellent interpersonal, written, and oral communication skills. - Escalate issues in a structured way to CS management. Company Description At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations, and communities who support them. Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us. At Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing—and taking care of one another—is an integral part of who we are.

Title: SharePoint Support SME (15.39) Location: Remote Washington, District of Columbia, United States Description OCT Consulting is a business management and technology consulting firm that supports Federal Government clients. We provide consulting services in the areas of Strategy, Process Improvement, Change Management, Program and Project Management, Acquisition/Procurement, and Information Technology. Responsibilities and Duties OCT currently has an opening for a SharePoint Support SME to support a client. This position is contingent upon contract award. The SME serves as the dedicated resource that provides comprehensive support for designing, developing, testing, documenting, and maintaining SharePoint environment sites. The SME will provide support for SharePoint Online architecture, workflows, document libraries, collaboration sites, and integration with Microsoft 365 applications. Day to day responsibilities include: ● Administration and Maintenance: Maintain and update SharePoint Online tools, applications, and site collections. Ensure compliance with governance, security, and data management policies. ● Workflow and Automation: Develop, configure, and maintain workflows using modern tools such as Power Automate and Power Apps, while supporting legacy workflows created in SharePoint Designer as needed. Troubleshoot and de-bug broken workflows, codes, and previously developed tools as needed. ● Collaboration and Integration: Partner with Government staff to design, implement, and evolve SharePoint solutions that support contracting tools, workflows, and business processes. Integrate SharePoint with other Microsoft 365 services (Teams, OneDrive, Outlook) to enhance collaboration and efficiency. ● Documentation and Reporting: Document processes, configurations, and procedures required for effective management, reporting, and auditing of SharePoint activities. Provide user guidance and training materials to support adoption. ● Continuous Improvement: Recommend and implement enhancements to improve usability, efficiency, and performance of the SharePoint environment, ensuring alignment with operational and strategic objectives. Requirements ● Bachelor's degree in information technology or related field ● 10+ years’ experience in SharePoint administration roles ● Direct experience designing, developing, testing, documenting, and maintaining SharePoint environments and sites ● Highly proficient in Microsoft 365 applications ● Experience supporting development of workflows and applications using Power Automate and Power Apps ● Ability to obtain and maintain required security clearance; background investigation may involve credit, fingerprint, and law enforcement agency checks ● Fully remote/telework position with requirement to use camera during Microsoft Teams meetings when directed Benefits Benefits OCT offers competitive compensation packages and a full suite of benefits which includes: - Medical, Dental, and Vision insurance - Retirement savings 401K plan provided by an industry leading provider with 3% employer contributions of the employee’s gross salary - Paid Time Off and Standard Government Holidays - Life Insurance, Short- and Long-Term disability benefits - Training Benefits Salary Range: $100,000 - $120,000 yearly commensurate with experience, education, etc. About OCT Consulting OCT Consulting LLC is a Small Business (SB) providing professional services and information technology solutions to the Federal government and commercial clients. Founded in 2013, we bring the agility of operations and a management team with a track record of leading successful engagements at major Federal government agencies. At OCT we believe in creating a work environment where employees can thrive based on their abilities, skills, and achievements. We are dedicated to providing career growth and professional development based on individual merit and fostering a workplace where everyone’s contributions are valued and recognized.

Das sind Deine Aufgaben - Du unterstützt unser Kundenservice Team bei der Bearbeitung von Kundenanfragen (rein schriftlich) - Du identifizierst Verbesserungspotentiale in unserem Kundenservice-System und setzt diese um - Du hilfst unseren Kunden bei einer optimalen Nutzung unserer Plattform - Du erarbeitest bei Bedarf Lösungsvorschläge für aufkommende Problemstellungen Das bringst Du mit - Du verstehst Dich als Team-Player und bist selbstständiges und zielstrebiges Arbeiten gewohnt - Du hast ein hohes Verantwortungsbewusstsein und hast Spaß am Umgang mit unterschiedlichen Problemstellungen - Du bist eine aufgeschlossene, kommunikative Persönlichkeit, die mit unterschiedlichen Charakteren umgehen kann und auch in hektischen Situationen einen kühlen Kopf behält - Du bist flexibel und mindestens 15 Std. Woche verfügbar - Du bist aktuell in einen beliebigen Studiengang eingeschrieben Das bieten wir Dir - Interessante Einblicke in ein renommiertes Sportmedienunternehmen mit stark wachsender Reichweite - Ein sportbegeistertes, dynamisches und junges Team – wir lieben und leben Sport, während und nach der Arbeit - Eine faire Vergütung und flexible Arbeitszeiten, die immer mit Deinem Studium vereinbar sind - Ein Unternehmen mit flachen Hierarchien, viel Verantwortung und Freiraum für eigene kreative Ideen - Die Möglichkeit, Teil eines innovativen Unternehmens zu sein indem Deine Meinung zählt und Deine Entfaltung gefördert wird - Gut angebundenes Büro im Herzen von Köln in dem Du den besten Kaffee bekommst

Join the Digital Career Institute & Social Impact School Wir glauben: Gute Bildung passiert nicht nur durch Unterricht, sondern durch Begleitung. Mit der Impact School qualifizieren wir Menschen für den Arbeitsmarkt – und genau dabei spielst du eine zentrale Rolle. Du bist nah dran an unseren Teilnehmer:innen und unterstützt sie im Lernprozess: Du erklärst, strukturierst und gibst Sicherheit, bist erste Anlaufstelle bei Fragen und du sorgst dafür, dass niemand verloren geht. Deine Aufgaben - Aktive Unterstützung direkt im digitalen Unterricht sowie gezielte Wiederholung von Lerninhalten - Kompetente Hilfestellung bei der Bearbeitung von Übungen und der Lösung komplexer Aufgaben - Individuelle Hilfe bei Verständnisproblemen sowie wertvolle Impulse für Motivation und Struktur im Lernalltag - Unterstützung bei der Selbstorganisation und allen administrativen Fragen rund um das Lernen - Strukturierte Dokumentation der Fortschritte und enger Austausch mit Dozenten, um Bedarfe frühzeitig zu erkennen Deine Skills - Freude an der Arbeit mit Menschen - Strukturierte und zuverlässige Arbeitsweise - Geduld und ein gutes Erklärvermögen - Wünschenswert: Erfahrung im Bildungsbereich, Studium im sozialen, pädagogischen oder sprachlichen Bereich Deine Benefits - Ein abwechslungsreiches Aufgabengebiet mit viel Eigenverantwortung - Die Möglichkeit, Prozesse aktiv mitzugestalten und zu optimieren - Ein motiviertes Team und kurze Entscheidungswege - Moderne Arbeitsumgebung und flexible Arbeitsmodelle