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VHA VISN 20 Human Resources logo
VHA VISN 20 Human Resources

For more information on qualification standards, please visit the United States Office of Personnel Management's website.

Training Specialist

Location

United States

Posted

36 days ago

Salary

$61.7K / year

Seniority

Mid Level

No structured requirement data.

Job Description

Training Specialist

VHA VISN 20 Human Resources

Role Description The incumbent serves as the Training Specialist for VISN 20 Clinical Contact Center (V20 CCC) Business Operations employees. The primary responsibility of the incumbent is the development, implementation, and maintenance of ongoing training programs for employees within the V20 CCC Business Operations section, including equipment and process training as well as all mandatory training required by national and the VISN. - Develops and administers training programs for V20 CCC Business Operations staff. - Coordinates orientation activities for new employees. - Prepares materials to acquaint new employees with the organization's mission, structure, history, objectives, and policies. - Facilitates development and maintenance of standard operating procedures. - Develops and modifies courses, sets training priorities, and researches new training sources. - Prepares operating level policies on staff development issues. - Ensures quality provisions are planned, developed, and implemented. - Works with supervisors and PSAs to develop data capture and electronic reporting procedures. - Analyzes segments of business processes or transactions to identify areas for improvement. - Develops, reviews, analyzes, implements, conducts, and evaluates training courses related to various VA Health Connect areas. - Investigates and analyzes adverse quality trends or conditions and initiates corrective action. - Designs studies and organizational strategies for improving customer service and process quality. Qualifications - Applicants must meet time-in-grade, specialized experience, and education requirements within 30 days of the closing date of this announcement, 04/29/2026. - Time-In-Grade Requirement: Current Federal employees must meet time-in-grade requirements. - Individual Occupational Requirement: Specific education or experience required for the 1712 Training Instruction series. - Education: A bachelor's or graduate/higher level degree in a related subject area is required. - Specialized Experience: At least one (1) year of specialized experience related to the position. Requirements - GS-9 Requirements: One year of specialized experience equivalent to GS-7. - GS-11 Requirements: One year of specialized experience equivalent to GS-9. - Preferred Experience: Experience in a Clinical Contact Center environment and proficiency with VA systems. Benefits - Relocation/Recruitment Incentives: Not Authorized. Company Description For more information on qualification standards, please visit the United States Office of Personnel Management's website.

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