It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Please Note: While assigned hours are generally consistent from week to week, there are no guaranteed minimal hours and positional needs will vary depending on Chaplain availability and Client requirements. Position Summary Chaplains are the frontline staff fulfilling the mission and Christian ministry of MCHAP, by using their gifts and talents to serve company employees and their immediate families. Part-Time, Dalton, GA Essential Functions and Responsibilities • Serves as a messenger and conveyor of faith, mission, and purpose. • Interacts with companies, their employees, and the community in a manner that exhibits character through personal and spiritual disciplines. Ministry • Makes regular visits to company worksites (usually weekly) to interact with employees and build relationships of trust and friendship motivated by Christian faith. • Visits employees or immediate family members wherever care can be expressed and help given: hospitals, nursing homes, funeral homes, family residences, or other sites. • May provide confidential pastoral discussions for problem issues of employees and their immediate family members including, but not limited to family matters, divorce, serious illness, care of aging parents, death and grief recovery, parenting, financial situations that may include debt discussions, budgeting, and other life issues related to financial stress, as well as any other personal issues. Provides referral service and acts as coordinator for specialized assistance to employees and/or immediate family members with specific needs. • May assist in the planning, conduct or attend funerals for employees or immediate family members, including follow-up support and encouragement to immediate family members during the grief period. • May make jail visits to employees and immediate family members. • Works with companies to serve notifications of death and serious injuries to families and other employees, encouraging those impacted by various tragedies. • May provide post-termination care for laid-off or terminated employees in order to foster a smooth transition to another work environment. • May facilitate, but not lead, spiritual enrichment activities, as an employee-sponsored and led activity will usually be more fruitful than a chaplain led event. • Provides, as appropriate/requested, literature and other resources to assist company employees with life issues. • Represents companies to clients/customers where it would be appropriate to ministry services involved (i.e., serious illness, accidents, traumatic events, and funerals). • Participates in new employee orientation to explain the Employee Care Service and the role of the Chaplain Team. • With Executive Director of Operations (EDO) permission, responds positively and assertively to other duties and services requested by executive leadership of companies, within the scope of the Letter of Agreement between MCHAP Chaplains and the company. Requirements 1. Has ability to work as member of interdisciplinary group and in an interfaith setting. Possesses ability to accept different lifestyles, cultures, beliefs, and values. 2. Skills to effectively listen and interact with clients, employees, and their families. Skills to deliver community presentations. Skills to deal effectively with family members and staff under stressful circumstances. High regard for the dignity and worth of clients, employees and their families. Skills to cope with stressful situations and able to document accurately according to standards. 3. Spiritual maturity and commitment to a Christian lifestyle and to MCHAPs Ministry values. Incorporates Christian values and beliefs in day-to-day activities and in the performance of job duties. Has a fundamental understanding of the Holy Bible and its proper application. Attests to a saving faith in Jesus Christ and actively participates in a biblically based church. 4. Demonstrated ability to interact professionally with diplomacy, patience, and courtesy with diverse groups; ability to establish and maintain effective and cooperative working relationships while providing exceptional customer service. Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues. 5. Demonstrated excellent oral and written communication skills to communicate and interact effectively with leadership, colleagues, employees, and families. Ability to maintain emotional stability to cope with human suffering, emergencies, and other stresses. 6. Demonstrated skill in analyzing information to define and follow up on problems or objectives. Ability to identify solutions and solve problems. Demonstrated skill in interpreting policy and procedures related to the position and keeping others informed. 7. Demonstrated computer proficiency using Google Suites, Microsoft Office, or other equivalent software, internet, email messaging, and web-based software applications. Ability to understand and learn new technology programs. 8. Must have active state driver’s license and state minimum auto insurance (state(s) where servicing clients). Conditions of Employment Must pass a pre-employment background check. Work Environment This is a remote position in the field, and the work environment is dependent upon the clients’ worksite. Work environments can include manufacturing, hospitals, office buildings, and funeral homes with differing levels of temperature, noise, and light exposure.

Training Schedule: 8 - 10 weeks from 9a - 5:30p, EST Mon - Fri. Post Training: We'll have two schedules to choose from post training either; Mon - Fri, 12:30p - 9p EST OR Sun 10a - 4p as well as Mon, Wed - Fri 10a - 7p. This is a permanent work from home position within the state of Arizona, or onsite in Massachusetts. - Ready for a job that encourages you to use your communication and problem-solving skills? If so, prepare to use those skills to help your patients’ dreams of having a family come true! As a Customer Service Representative – Refill Pharmacy Technician at Freedom Fertility, you’ll use your empathy and listening skills to handle inbound calls from patients and learn more about their medical history and challenges with fertility. This is not your average customer service job – you’ll work for a company that truly cares about people while helping our patients achieve happiness. Here’s a little more on how you’ll make a difference: - Ensure process efficiency – Work with both patients and physicians to coordinate fertility plans and medications. Own the patient experience through resolving customer issues and ensuring 100% follow-up to customers. - Pay attention to detail – Accurately obtain and enter patient information, including shipping, insurance, and payment information. - Be a team player – Escalate complex claims to the Sr. Billing & Reimbursement Specialists for appropriate action. Why join us? - Health coverage effective day 1 (including medical, dental, vision) - Holiday, PTO, and OT pay - 401K with company match - Tuition reimbursement - Fun, friendly, and unique culture – bring your whole self to work every day! What you need to do the job: - If residing in AZ – a valid CPhT license - If residing in MA – a valid MA Tech license Preferred CPhT - Excellent customer service, organization, and time management skills - High School Diploma or GED required - PC skills including knowledge of Microsoft Office Suite and Internet - Must reside within the state of Arizona or within driving distance of Newburyport, Massachusetts If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Evernorth Health Services Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

It’s inspiring to work with a company where people truly BELIEVE in what they’re doing! When you become part of the Chapters Health Team, you’ll realize it’s more than a job. It’s a mission. We’re committed to providing outstanding patient care and a high level of customer service in our communities every day. Our employees make all the difference in our success! The RN, Triage provides telephonic support to patients and families. The RN, Triage will establish and maintain positive relationships with team members, patients/families and referral resources. Qualifications: - Current Florida or multi-state license to practice as an RN, and ability to apply for/obtain multi-state RN license within 30 days of hire, if not already a holder of a multi-state license. Florida license as RN, current active single-state out-of-state nurse license, or current active multistate/compact nurse license multi-state license to practice as a registered nurse. - Ability to apply for/obtain license to practice as an RN in Washington D.C. within 30 days of hire. - Minimum of one (1) year nursing experience; hospice or hospital experience preferred - Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system - Ability to effectively communicate in English (verbal and written); bi-lingual in Spanish preferred - Reliable transportation to meet patients’ needs - Excellent critical decision making and problem-solving skills - Excellent clinical and assessment skills - Ability to use equipment with visual and auditory mechanisms - Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines - Ability to effectively handle stressful situations professionally and calmly with exceptional customer service - Strong patient service skills - Information seeking / probing skills - Accurate knowledge transfer - Listening, understanding, and responding - Able to navigate in a fast-paced environment utilizing interpersonal skills to maximize caller reassurance and patient visits - Ability to work in a cooperative team environment - Able to exhibit a sense of urgency in daily work activities - Skilled in computer operations; proficiency in MS Office software applications, on-line research and proven data entry and navigation skills - Available to work shifts to accommodate extended hours of operation as scheduled - Ability to perform sedentary work with frequent interruptions - Ability to manage the emotional stress of working with and caring for terminally ill patients and their families - Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations Competencies: - Satisfactorily complete competency requirements for this position. Responsibilities of all employees: - Represent the Company professionally at all times through care delivered and/or services provided to all clients. - Comply with all state, federal and local government regulations, maintaining a strong position against fraud and abuse. - Comply with Company policies, procedures and standard practices. - Observe the Company's health, safety and security practices. - Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company. - Use resources in a fiscally responsible manner. - Promote the Company through participation in community and professional organizations. - Participate proactively in improving performance at the organizational, departmental and individual levels. - Improve own professional knowledge and skill level. - Advance electronic media skills. - Support Company research and educational activities. - Share expertise with coworkers both formally and informally. - Participate in Quality Assessment and Performance Improvement activities as appropriate for the position. Job Responsibilities: - Triages after-hours phone calls and ensures that callers’ needs are met efficiently using excellent customer service skills. - Provides telephone advice and education for patient needs. - Responsible for the timely, courteous, and effective handling of all telephone inquiries related to Chapters Health System’s services. Positively promotes and clearly explains benefits of Chapters Health System’s services. Clients include current and prospective patients, friends, or family members, Powers of Attorney, care providers, physicians, nursing staff, nursing homes and Assisted Living Facilities (ALFs), hospital staff, and others, as appropriate. - Gathers necessary information and required documentation from appropriate sources to ensure complete, current, and accurate documentation of patient information and data. - Accurately enters data into information tracking systems, including entering and tracking patient referral file in electronic medical record (EMR). - Provides reassurance on the phone to patients and families. Assists in finding solutions to their questions and/or recognizes the need for an in person visit. Coordinates in person visit when needed/or requested. - Assists the patient and family to achieve the desired comfort levels. - Utilizes appropriate support/expert resources or personnel to resolve complex or difficult situations. - Documents patient/family contact information in the EMR and communicates with the Interdisciplinary Group (IDG). - Triage RN's who experience technical issues not caused by the company equipment or network (i.e. offsite power outage, personal internet outage) are required to report the situation to leadership immediately, and have 30 minutes to resolve the technical issue. If the issue cannot be resolved in 30 minutes, RN may be required to report to a IPU or Resource Center based on leadership direction. - During times of emergencies (i.e. Hurricanes, etc.), the Triage RN may be required to report to work at a location designated by the company, to ensure continuity of services. This may include reporting to work ahead of your scheduled date/time due to planned lock down of unit, and staying overnight(s) based on duration of emergency. - Performs other duties as assigned. Compensation Pay Rate: $45.00 This position requires consent to drug and/or alcohol testing after a conditional offer of employment is made, as well as on-going compliance with the Drug-Free Workplace Policy. All Chapters Health System employees performing services for Florida affiliates are submitted through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility. For more information, please visit https://info.flclearinghouse.com/.

• Manage assigned member resolution cases from intake through final closure • Serve as a subject matter resource for escalated member issues • Conduct outbound outreach and handle inbound contacts to investigate • Ensure all resolution activities adhere to CMS, regulatory, and organizational compliance standards