Role Description Are you ready to make a difference in your community? Do YOU want to work on a team that is committed to empowering individuals? At Helen Keller Services, our employees work in an environment that is more than just a workplace, it’s a community. We currently have an exciting career opportunity available to join the HKNC team as the Director of the Youth with Complex Needs Program (YCNP). The Director is responsible for the development and implementation of a one-year, federally funded program at HKNC specifically targeted to support youth who are DeafBlind with additional complex needs. This position provides strategic, operational, and supervisory oversight for the program and directly supervises a small team directly accountable to the program. The Program Manager ensures all activities align with federal grant requirements and are implemented in close coordination with HKNC’s Information, Research and Professional Development (IRPD) division and the National Center on Deaf-Blindness (NCDB). Essential Duties and Responsibilities - Responsible for the development and execution of function/program within his/her span of control in accordance with HKS’ Mission and Strategic Objectives. - Work in close collaboration with HKNC’s Information, Research and Professional Development (IRPD) division to ensure consistency with HKNC research, data, and professional development standards. - Coordinate program activities with the National Center on Deaf-Blindness (NCDB) to support shared priorities, reduce duplication, and strengthen national impact. - Represent HKNC in collaborative meetings, workgroups, and national initiatives related to the program. - Ensure full compliance with all federal grant requirements, including allowable activities, documentation, and reporting timelines. - Oversee data collection, evaluation, and preparation of required programmatic and fiscal reports. - Collaborate with finance and administrative staff to monitor expenditures and ensure alignment with the approved program budget. - Prepare summaries, reports, and materials that document program activities, outcomes, and lessons learned. - Support dissemination of program findings, resources, and best practices in coordination with IRPD, NCDB, and HKNC leadership. - Supervise a small team directly accountable to the program, including work assignment, performance oversight, coaching, and professional support. - Ensure staff activities are coordinated and aligned with IRPD priorities and program goals. - Provide regular updates to senior leadership regarding program status, challenges, and accomplishments. Qualifications - Master’s degree in education, rehabilitation, public administration, social sciences, or a related field. - Minimum of five (5) years of experience managing complex projects, preferably federally funded initiatives. - Demonstrated experience supervising professional staff or specialists. - Strong understanding of federal grant compliance, accountability, and reporting. - Excellent organizational, communication, and collaboration skills. Preferred Qualifications - Experience working in deaf-blindness, disability services, or national technical assistance systems. - Familiarity with research-informed practice, professional development, and data-driven decision-making. - Experience collaborating with national partners or multi-organization initiatives. - Knowledge of accessible and inclusive practices. Benefits - Medical Insurance - Dental Insurance - Vision Insurance - 4 week's paid vacation - Paid Personal Days - Paid sick time - 11 Paid Holidays Off Annually - Life Insurance - Short/Long Term Disability - 403b Program w/Employer Match - Flexible Spending/ Healthcare Savings Accounts - Voluntary Ancillary Plans - Employee Assistance Program Company Description Since 1967, Helen Keller National Center (HKNC) has been committed to improving the lives of individuals who are DeafBlind or have a combined hearing and vision loss. HKNC is dedicated to working with each person to achieve their desired goals towards independence, employment, and quality of life, based on their talents, preferences and aspirations.

• Own performance outcomes across a portfolio of multi-channel B2B paid media clients, ensuring delivery against KPIs including CPL, pipeline influence, MQL/SQL conversion rates and growth targets. • Oversee development and execution of full-funnel B2B paid media strategies across channels including Google, LinkedIn, Programmatic, ABM and emerging B2B platforms. • Ensure consistent application of best practices in: • Account structure and optimization • Testing frameworks, multi-touch attribution and incrementality • Creative and content feedback loops in partnership with Creative teams • Measurement and reporting rigor, including account-based measurement approaches • Serve as the strategic escalation point for complex performance challenges. • Act as the senior strategic lead for key/pillar client relationships. • Lead Quarterly Business Reviews, pipeline performance narratives, and forward-looking growth strategies for top priority clients. • Identify and drive account expansion opportunities, including increased media investment, ABM program maturation and channel diversification. • Partner with Sales and Strategy teams to support new business pitches and growth opportunities. • Build trusted relationships with client stakeholders, confidently communicating strategy, results, and pipeline impact. • Lead, manage, and develop a team of media leaders and practitioners, ensuring high performance and accountability. • Own resource planning, team structure, and client allocation to ensure the right people are in the right roles. • Coach and develop direct reports, including performance management, career growth, and skill development. • Elevate team capabilities across: • B2B platform expertise • Data analysis and pipeline storytelling • Strategic thinking and client communication • Serve as the escalation point for team and client challenges. • Own growth of managed media dollars across your portfolio through retention and expansion. • Ensure strategies balance performance, efficiency, and client profitability. • Partner with divisional and finance leadership to manage contribution margin, resourcing, and account health. • Identify and address risks related to performance, client satisfaction, or profitability. • Ensure all accounts meet Power Digital standards for execution, pacing, and deliverables. • Drive adoption of tools, platforms, and processes that improve efficiency and B2B performance. • Maintain strong operating rhythms including: • Regular pipeline and performance reviews • Testing roadmaps and prioritization • Clear reporting and insights delivery • Ensure SLA adherence and high-quality execution across all accounts. • Stay current on platform updates, emerging B2B channels, and industry trends. • Partner with the Head of Paid and broader leadership to test new strategies, tools, and technologies--including ABM intent data platforms and predictive lead scoring. • Contribute to development of internal POVs, playbooks, and best practices specific to B2B paid media. • Drive adoption of advanced capabilities including automation, AI-assisted buying, and improved measurement approaches.

• Own performance outcomes across a portfolio of multi-channel B2B paid media clients, ensuring delivery against KPIs including CPL, pipeline influence, MQL/SQL conversion rates and growth targets. • Oversee development and execution of full-funnel B2B paid media strategies across channels including Google, LinkedIn, Programmatic, ABM and emerging B2B platforms. • Ensure consistent application of best practices in: • Account structure and optimization • Testing frameworks, multi-touch attribution and incrementality • Creative and content feedback loops in partnership with Creative teams • Measurement and reporting rigor, including account-based measurement approaches • Serve as the strategic escalation point for complex performance challenges. • Act as the senior strategic lead for key/pillar client relationships. • Lead Quarterly Business Reviews, pipeline performance narratives, and forward-looking growth strategies for top priority clients. • Identify and drive account expansion opportunities, including increased media investment, ABM program maturation and channel diversification. • Partner with Sales and Strategy teams to support new business pitches and growth opportunities. • Build trusted relationships with client stakeholders, confidently communicating strategy, results, and pipeline impact. • Lead, manage, and develop a team of media leaders and practitioners, ensuring high performance and accountability. • Own resource planning, team structure, and client allocation to ensure the right people are in the right roles. • Coach and develop direct reports, including performance management, career growth, and skill development. • Elevate team capabilities across: • B2B platform expertise • Data analysis and pipeline storytelling • Strategic thinking and client communication. • Serve as the escalation point for team and client challenges. • Own growth of managed media dollars across your portfolio through retention and expansion. • Ensure strategies balance performance, efficiency, and client profitability. • Partner with divisional and finance leadership to manage contribution margin, resourcing, and account health. • Identify and address risks related to performance, client satisfaction, or profitability. • Ensure all accounts meet Power Digital standards for execution, pacing, and deliverables. • Drive adoption of tools, platforms, and processes that improve efficiency and B2B performance. • Maintain strong operating rhythms including: • Regular pipeline and performance reviews • Testing roadmaps and prioritization • Clear reporting and insights delivery • Ensure SLA adherence and high-quality execution across all accounts. • Stay current on platform updates, emerging B2B channels, and industry trends. • Partner with the Head of Paid and broader leadership to test new strategies, tools, and technologies--including ABM intent data platforms and predictive lead scoring. • Contribute to development of internal POVs, playbooks, and best practices specific to B2B paid media. • Drive adoption of advanced capabilities including automation, AI-assisted buying, and improved measurement approaches.

• The Group Media Director is responsible for leading a portfolio of high-value paid media accounts, driving performance, strategy, and growth across multiple channels and clients. • This role owns the day-to-day excellence of paid media delivery within the B2B division while ensuring strategies are aligned to client business outcomes and Power Digital’s performance standards. • Reporting into divisional leadership with a dotted line to the Head of Paid Media, this role acts as a critical bridge between executive strategy and execution—translating high-level vision into scalable, high-impact B2B media programs. • This leader manages and develops a team of media directors and buyers, ensuring pipeline contribution is predictable, optimized, and continuously improving. • They are accountable for both client outcomes and team performance, with a strong focus on retention, expansion, and operational excellence.