Email/CRM (Klaviyo) – Retention‑Focused Title: Email & CRM Specialist (Klaviyo – Retention Focus) Location: Remote (overseas, US hours) We are a consumer tech e-commerce brand selling products in the US market. We are looking to hire a skilled creative strategist to join our team. OUR RECRUITING PROCESS: Please read this full post and carefully answer all the questions below for us to best get to know you and your capabilities! We review applications within 48 hours on weekdays and will reach out to your email if you are selected for an interview. If selected, please respond to the email and schedule an interview within 24 hours for optimal consideration as our hiring process moves very quickly! Overview Own retention marketing across email (and potentially SMS) with a focus on design, execution, and performance. This role is responsible for creating high‑quality, on‑brand campaigns and flows that drive repeat purchase, LTV, and engagement. Key Responsibilities - Campaigns & Flows - Build and deploy email campaigns and automated flows in Klaviyo (welcome, post‑purchase, winback, browse/cart abandonment, product launches, promos, etc.) - Manage basic SMS/postscript campaigns if applicable - Design & Content - Design on‑brand, high‑converting email templates (mobile‑first) incorporating product imagery, UGC, and brand guidelines - Collaborate with internal stakeholders for copy direction; ensure clear, conversion‑focused structure and CTAs - Test creative variants (subject lines, layouts, offers, content blocks) - Segmentation & Targeting - Create and optimize Klaviyo segments and lists for targeted messaging (high‑value customers, lapsing, new customers, etc.) - Ensure good list hygiene and deliverability best practices - Analytics & Optimization - Track and report on core CRM KPIs (open rate, CTR, revenue per send, unsubscribe, spam rate, LTV impact) - Propose and run A/B tests and iterate based on performance - Surface learnings and recommendations to the broader marketing team Requirements - 2–4+ years hands‑on in email/CRM for DTC/e‑commerce brands - Strong Klaviyo experience (flows, campaigns, segments, reporting) - Solid email design skills (Figma/Photoshop or similar; comfort working within templates) - Understanding of retention and lifecycle strategy (from first purchase to reactivation) - Understanding of and proficiency with AI tools like Claude Cowork - Attention to detail; comfortable owning end‑to‑end QA before sends Nice to Have - Experience with PostScript or other SMS platforms - Experience working with video/UGC assets in email - Familiarity with Amazon customer data handoffs into CRM (if applicable) LOGISTICS This is a full-time remote position (40 hours per week) with a 30-day probation period to ensure smooth onboarding and performance alignment. There are opportunities for pay increases as you take on greater responsibility and perform well. Tech stack: Klaviyo • Postscript • Shopify Plus • Attentive • Figma • ChatGPT / Claude • Slack • Notion The application process: Initial application with resume submission Case study 30 minute round 1 interview with case review 30 minute final round executive interview Offer

Overview As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA This position is responsible for informing and assisting patients with their financial obligations for health care services through education, coverage enrollment assistance, financial hardship applications, or other programs. This position is not responsible for providing care to patients. Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes. Responsibilities Essential Functions - Conducts interviews and screenings for unfunded patients to determine all available funding sources (s) including commercial insurance, government programs (Medicare, Medicaid), Crime Victims, Affordable Care Act plans, Third Party Liability, or other programs/sources. - Works with government agencies, third party payers, and other key parties to process applications, paperwork or other requirements until completion and/or resolution. - Assists uninsured patients with financial hardship applications. May grant full or partial charity, prompt pay discounts, or payment arrangements, as necessary. - Creates service price estimates based on insurance benefits and/or self-pay status for upcoming services on prospective patients. - Collects estimated patient responsibility throughout the revenue cycle both in person and over the phone. - May coordinate and obtain "Certificate of Medical Necessity" or other approval for scheduled services when patient is unable to make a substantial or minimum payment towards services. - Coordinates communication with patients, families, providers, or other key parties when authorization or benefits are not secured. - May obtain prior authorizations from insurance carrier, including CPT code determination and submission of required documentation. - Displays and understands the difference between individual and collective accountability; promotes cooperation and commitment to team goals. - May perform other duties as assigned. Knowledge / Skills / Abilities - The ability to express information in a clear and understandable manner. - Demonstrated exceptional time management skills. - The ability to service and resolve customer requests with the customer in mind, first and foremost. - Ability to take ownership for the quality and timeliness of work and can achieve results with little oversight. - Ability to solicit and act on constructive feedback, challenge oneself with tough assignments, and demonstrate resilience and courage in the face of setbacks and oppositions. Qualifications Required - Three years of experience with medical accounts receivable, insurance claims, or equivalency. - High School Diploma, or equivalency. Qualifications (Preferred) Preferred - Bilingual language skills may be preferred. - Experience with the Medicaid enrollment process. - Coding certifications such as CCS, CPC-H, or CPC-P. - Knowledge of CPT , ICD9/10 and DRG codes. Working Conditions and Physical Demands Employee must be able to meet the following requirements with or without an accommodation. - This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull, or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions. Physical Requirements Listening, Sitting, Speaking

About Sway Sway is the new wave of iGaming innovation. A bold, full-service B2B powerhouse built to shake up the Casino and Sportsbook landscape. We don’t just support operators, we ignite them. From marketing and player acquisition to retention and VIP management, Sway delivers end-to-end strategies that fuel growth, loyalty, and performance. With a team of specialists and an unapologetically fresh approach, Sway is where bold ideas meet next-level execution. Role Overview The CRM Retention Specialist will support the CRM Manager in executing and optimising multi-channel retention campaigns across our brands and markets. This is a hands-on, entry-to-mid-level position ideal for someone eager to develop within CRM and customer lifecycle marketing. You’ll play an active role in ensuring our campaigns run smoothly - from execution and testing to performance insights - while learning the strategic foundations of segmentation, automation, and player engagement. Key Responsibilities - Assist in the planning and delivery of CRM retention campaigns across email, SMS, onsite messaging, and push notifications. - Execute customer segmentation and scheduling within the CRM platform to support lifecycle communications. - Collaborate with marketing, design, and product teams to ensure messages align with brand tone and compliance guidelines. - Conduct A/B testing and analyse campaign results to support continuous improvement. - Monitor campaign performance and track KPIs including retention, reactivation, and engagement metrics. - Maintain and update promotional calendars, campaign workflows, and player journeys. - Support the setup and quality assurance of automated campaign flows. - Work with the CRM Manager to identify opportunities to enhance customer retention, loyalty, and lifetime value. Skills & Experience - 1-2 years’ experience in CRM, digital marketing, or customer retention (preferably within the iGaming, eCommerce, or tech sector). - Understanding of CRM tools and email marketing platforms. - Strong attention to detail and willingness to learn analytics, segmentation, and automation tools. - Enthusiasm for data-driven marketing and customer engagement. - Excellent written and verbal communication skills in English. - Organised, proactive, and collaborative approach to teamwork. What We Offer - A key role within a fast-moving iGaming brand backed by an established group - Open, creative environment with the autonomy to experiment and innovate - Clear opportunities to grow as the company scales - Competitive salary package and growth opportunities within the Traffic Label Group network - Flexible working hours built on trust and autonomy, supporting a healthy work-life balance - Option to work remotely at times during the year, in line with company policy - Regular team events, outings, and celebrations - Collaborative culture that values input from across teams

Role Description Actualmente, buscamos un/a Agente Bilingüe - Portugués que se encargará de: - Brindar información sobre los productos o servicios de la empresa, identificando las necesidades del cliente y logrando una retención efectiva, asegurando altos estándares de calidad, productividad y servicio. Qualifications - Manejo del idioma portugués intermedio/avanzado - Bachiller - Disponibilidad de tiempo completo - 6 meses de experiencia en call center de ventas o retención. Requirements - Conocer a profundidad los productos o servicios de la campaña - Brindar una asesoría objetiva y clara a los clientes - Contactar a los clientes para cerrar ventas y/o retenciones - Atender y promocionar los servicios asignados - Reportar resultados a su supervisor - Cumplir con normativas, manuales y procedimientos Benefits - Salario: $2.587.000 + Comisiones por retención. - Estabilidad laboral: Contrato a término indefinido. - Ubicación: Cargo remoto - Beneficios exclusivos: Tarifas especiales en gimnasios, Descuentos en tiendas, restaurantes y servicios médicos, Opciones de ahorro financiero y convenios educativos. - Ambiente laboral: Un lugar donde se valora tu bienestar y tu desarrollo profesional.