Die Glasfaser-Expert*innen
Business Analyst Customer Operations (m/w/d)
Location
Germany
Posted
37 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Business Analyst Customer Operations (m/w/d)
OXG Glasfaser GmbH
Was diesen Job so besonders macht? - Du übernimmst als Business Analyst Customer Operations die Gesamtverantwortung für strategische und operative Business-Analysen im Bereich Customer Operations. - Du konzipierst, entwickelst und implementierst Business-Analysen für Anwendungen in den Bereichen Customer Fulfillment, Customer Service und Customer Experience. Ziel ist es Effizienz zu steigern, zu digitalisieren , Kosten zu senken und Savings zu realisieren. - Du definierst, spezifizierst und verantwortest die Umsetzung von Reportings & Datenanalysen über geeignete Dashboards. - Du stimmst die Anforderungen an Business-Analysen und Dashboards mit den Serviceeinheiten und der IT ab. - Du gestaltest basierend auf den Business-Analysen effiziente Ende-to-End Prozesse (Fulfillment, Order-to-Activate, Service-Prozesse) und implementierst Lösungen zur Prozessoptimierung und Automatisierung. - Du fertigst SWOT-, Potential- und Gap-Analysen identifizierst Erfolgsfaktoren und leitest zukunftweisender Ausrichtungen für das Leistungsportfolio ab. Was OXG so besonders macht? Wann passt Du zu uns? - Du hast ein abgeschlossenes Hochschulstudium im Bereich Nachrichtentechnik, Kommunikationstechnik, Elektrotechnik, Wirtschaftsingenieurwesen, Betriebswirtschaft oder eine vergleichbare Qualifikation und bringst idealerweise erste Berufserfahrung im Projektmanagement von komplexen Projekten mit. - Zusätzlich verfügst Du über mehrjährige Berufserfahrung als Business Analyst im Bereich Customer Operations. - Als Teamplayer bist Du bei uns genau richtig: Du bist offen für Neues, übernimmst gerne Verantwortung und arbeitest selbstständig sowie zielorientiert. Du fühlst Dich in multikulturellen Teams wohl, und sehr gute Deutsch- und Englischkenntnisse runden Dein Profil ab. - Du kennst die Abläufe im Detail: Tiefgehende Prozesskenntnisse im Fiber Order Management/Fulfillment und im Service Management sowie fundierte Kenntnisse in Telekommunikationstechnik, FTTx-Technologie und Service-Plattformen bringst Du bereits mit. - Analytisches, strategisches und konzeptionelles Denkvermögen zeichnet Dich aus. Du arbeitest mit einer klaren, strukturierten Methodenkompetenz und verbindest ein ausgeprägtes Kunden- und Qualitätsbewusstsein mit einer sorgfältigen Arbeitsweise und hohem Serviceanspruch. - Du fühlst Dich in fachbereichsübergreifenden Umfeldern wohl, trittst dort sicher auf und überzeugst durch sehr gute Kommunikations- und Teamfähigkeit, ein offenes Mindset sowie die Fähigkeit, Dich schnell in neue Themen und Strukturen einzuarbeiten. - Zudem kannst Du komplexe Sachverhalte verständlich darstellen und kommunizierst zielgruppengerecht, sowohl im Stakeholder-Management als auch im Austausch mit unseren Wholesale-Partnern. Was kannst Du von uns erwarten? - Flache Hierarchien mit Raum für Deine Ideen und konstruktives Feedback. - Übernahme der Kosten für einen leistungsstarken Internetanschluss mit bis zu 50 € netto im Monat. - Digitaler Essenszuschuss von bis zu 112,50 € netto im Monat, egal wo Du bist und isst. - Flexible Arbeitszeiten und die Option, jederzeit innerhalb Deutschlands von zu Hause zu arbeiten und sogar bis zu 25 Tage im europäischen Ausland. - Monatlicher Rabatt von 40 € auf Deine Mobilfunk- oder Festnetzrechnung durch unseren Partner Vodafone. - 30 Tage Urlaub im Jahr, plus Heiligabend und Silvester und mit Xtra-Plus bis zu 10 Tage unbezahlten Urlaub on top. - Zuschuss für Dein Bikeleasing über EURORAD für umweltfreundliches Pendeln und die Unterstützung Deiner Mitgliedschaft im Urban Sports Club und Kooperation mit awo lifebalance. - 5 % zusätzlich zu Deinem Jahresgrundgehalt für Deine Altersvorsorge, mit der Freiheit, flexibel zu entscheiden, wie Du dieses Extra für Deine Zukunft einsetzen möchtest. - 3-monatige Entgeltfortzahlung im Krankheitsfall sowie Absicherung bei Invalidität und im Todesfall. - Ein dynamisches Team freut sich auf Dich. Lies weiter und erfahre mehr über die Abteilung und Dein zukünftiges Team Ich habe Interesse... Wie geht es jetzt weiter? Klingt spannend? Dann schau, wie es weiter geht.... Wir sind offen, zuverlässig und innovativ. Du auch? Dann bewirb Dich jetzt! - Kontaktdaten eingeben - Lebenslauf hochladen - Abschicken und fertig!
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