A LITTLE BIT ABOUT Boldr - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. - We are a global team, united by our desire to connect diverse people with common values for boldr impact.  - We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner. LET’S START WITH OUR VALUES - Meaningful connections start with AUTHENTICITY - We do our best work by being CURIOUS - We grow by remaining DYNAMIC - Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE  - At the heart of great partnerships, we’ll always find EMPATHY WHAT IS YOUR ROLE As a Senior Customer Advocate (email & chat support), you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner. WHY DO WE WANT YOU We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

A LITTLE BIT ABOUT Boldr - Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. - We are a global team, united by our desire to connect diverse people with common values for boldr impact.  - We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner. LET’S START WITH OUR VALUES - Meaningful connections start with AUTHENTICITY - We do our best work by being CURIOUS - We grow by remaining DYNAMIC - Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE  - At the heart of great partnerships, we’ll always find EMPATHY WHAT IS YOUR ROLE As a Senior Customer Advocate (email & chat support), you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients’ products and services. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide customer service in a timely and professional manner. WHY DO WE WANT YOU We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

Role Description As an Advocate, you will be at the heart of our mission, responding to incoming calls from survivors, supporters, service providers, and the public. You’ll provide anonymous and confidential services, including: - Offering compassionate emotional support to those in crisis. - Sharing vital information and resources to empower callers. - Exploring options to enhance safety and restore power to those affected by abuse. - Connecting individuals with the tools and referrals they need to build lives free from violence. This position is work-from-home ; however, only candidates residing in the Las Vegas area will be considered for this role. Advocates are scheduled either Sunday–Thursday or Tuesday–Saturday . During the interview process, you’ll have the opportunity to select the schedule that works best for you. Qualifications - High school diploma or equivalent required. - At least one year of continuous professional experience in customer service, social services, call center environments, or related roles. - Strong computer skills required, including proficiency with Microsoft Windows, Office 365, and Zoom Meetings. - Working knowledge of intimate partner violence and healthy relationships. - Demonstrated ability to respond with empathy and compassion to victims in crisis situations. - Excellent verbal and written communication skills. - Team-oriented, respectful, and approachable to contribute toward building strong working relationships. Requirements - Must have a dedicated, secure workspace that is free from distractions. - Must maintain a stable internet connection with at least 10 MBPS download and 2 MBPS upload speeds. - Prolonged sitting or standing using keyboard, phone, and computer. Benefits - 100% employer-paid medical plan option. - Dental and vision insurance plans. - Health Savings Account (HSA). - Flexible Spending Accounts (FSA) for medical and dependent care. - Employer-paid short-term and long-term disability insurance. - Employer-paid life and accidental death & dismemberment (AD&D) insurance ($50,000 coverage). - Aflac supplemental insurance plans. - 401(k) retirement plan with employer match. - 10 days of paid vacation in your first year (increases with tenure). - 14 floating holidays per year. - Paid sick leave and paid parental leave. - Access to Employee Assistance Program (EAP). - Nectar Rewards, a peer-to-peer employee recognition and rewards platform. - Employee referral program.

Imagine360 is seeking a Client Reimbursement Advocate to join the team! On behalf of clients and members, the Client Reimbursement Advocate works directly with providers to manage, negotiate, and resolve disputes to ensure fair and reasonable agreements on medical claims and services and to secure access to care for members. As the Client Reimbursement Advocate, your empathetic nature is essential as you advocate for members to minimize provider balance billing and denials of care. Position Location: 100% remote Responsibilities include but are not limited to: - The primary goal for this role is to solve access to care issues for members and clients while providing frequent updates and final resolutions to all relevant stakeholders, including the members and clients themselves, as well as department leadership, account managers, clinical team, and any other relevant players specific to each case. - Contact providers to explain medical plan pricing metrics and troubleshoot any barriers to entry for members and clients, including negotiating pre-payments and single-case agreements. - Initiate and maintain contact with members to introduce ourselves, establish trust that we will resolve their case, and provide relevant updates throughout the life of their case. - Provide regular updates to multiple partners inside and outside the organization to ensure relevant stakeholders are up to date with each case. - When resolution cannot be secured with the provider, you assist members with identifying alternative provider options. - Meet quality and production standards. - Track and document all communications that relate to the claims and settlement negotiations. - Adhere to guidelines, escalate claims for management review when needed, and maintain open and interactive communication with all key players. - With your exceptional customer service skills, you identify and execute opportunities to negotiate settlements with providers, contact facilities upon request to educate them regarding the i360 process, and champion on behalf of the member to ensure fair access to care at reasonable cost. Required Experience/Education: - High School Diploma or GED - 1+ years of healthcare, health insurance, or customer service experience. - Experience with negotiations. Experience in billing, insurance, healthcare, or legal environments is a plus. Skills and Abilities: - Excellent communication (written, verbal, and listening), interpersonal, and analytic skills - Knowledge and understanding of CMS1500 and UB04 Medical Claim Forms, medical coding, and proficiency in Microsoft Office products desired What can Imagine360 offer you? - Multiple Health plan options - Company paid employee premiums for disability and life insurance - Parental Leave Policy - 20 days PTO to start / 10 Paid Holidays - Tuition reimbursement - 401k Company contribution - Company paid Short & Long term Disability plus Life Insurance - Professional development initiatives / continuous learning opportunities - Opportunities to participate in and support the company's diversity and inclusion initiatives Want to see our latest job opportunities? Follow us on LinkedIn Imagine360 is a health plan solution company that combines 50+ years of self-funding healthcare expertise. Over the years, we've helped thousands of employers save billions on healthcare. Our breakthrough total health plan solution is fixing today's one-size-fits-none PPO insurance problems with powerful, customized, member-focused solutions. Imagine360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. **RECRUITMENT AGENCIES PLEASE NOTE: Imagine360 will only accept applications from agencies/business partners that have been invited to work on a specific role. Candidate Resumes/CV's submitted without permission or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation**