• Provide technical support to Procelys customers through on-site visits, presentations, and product training to ensure optimal use of our solutions • Analyze customer feedback and technical issues to drive product development, improvements, and competitive positioning • Train and support Business Managers on application details, product performance, and technical selling points • Troubleshoot product performance issues in collaboration with cross-functional teams to deliver recommendations • Serve as the main technical point of contact and project leader between commercial, applications, and quality teams • Develop technical partnerships with academia and research institutes to investigate product performance • Act as the regional technical expert, building relationships with key customers and driving new business opportunities • Remain active in technical networks to contribute to industry knowledge sharing and training • Monitor industry innovations and technological trends, providing quarterly landscape reports to management • Represent Procelys at regional technical events through lectures and presentations • Perform other duties as assigned

• Demonstrate an unwavering commitment to Lesaffre's safety-first culture • Provide technical support to Procelys customers through on-site visits, presentations, and product training to ensure optimal use of our solutions • Analyze customer feedback and technical issues to drive product development, improvements, and competitive positioning • Train and support Business Managers on application details, product performance, and technical selling points • Troubleshoot product performance issues in collaboration with cross-functional teams to deliver recommendations • Serve as the main technical point of contact and project leader between commercial, applications, and quality teams • Develop technical partnerships with academia and research institutes to investigate product performance • Act as the regional technical expert, building relationships with key customers and driving new business opportunities • Remain active in technical networks to contribute to industry knowledge sharing and training • Monitor industry innovations and technological trends, providing quarterly landscape reports to management • Represent Procelys at regional technical events through lectures and presentations

• Handling customer support calls/requests • Providing end-user support for computers, operating systems and applications, network connectivity, printers and peripherals • Managing and documenting tickets in the ticketing system • Communicating and coordinating with vendors and other support tiers • Reviewing and updating documented information

• Support Engineering exists to resolve technical issues and educate customers by answering questions • Work with customers to troubleshoot and solve reported issues • Contribute to improving product and handbook documentation • Observe trends causing issues for our customers and suggest remedies • Suggest improvements for team onboarding and customer experience