GoodHabitz helps organisations build learning habits at scale. We're a B2B SaaS platform operating in the human skills development space — and we're mid-transformation, moving from a sales-led model to one where the product itself drives activation, engagement, and renewal.  That transformation is only real if strategy actually becomes execution. Right now, it doesn't always. That's why this role exists.  As our first Product Operations Lead, you will build the operating system that connects strategy to outcomes across a growing, multi-team product organisation. You'll own how the product org plans, decides, measures, and ships — not as a process enforcer, but as a system designer who makes the whole machine run faster and more deliberately.  What you'll own  Product Operating System  Design and run the system that connects OKRs to execution across all product teams. This means planning cadences, prioritisation frameworks, documentation standards, and product rituals — built to eliminate ambiguity and reduce coordination overhead, not to add it.  Insights and decision infrastructure  Build the layer that turns signals into action. You'll define how teams consume product analytics, customer research, support data, and CS feedback — and how that input flows into concrete decisions. The goal is higher signal quality and faster decision velocity.  Metrics operationalisation  We have defined KPIs. We don't yet have a reliable operational system around them. You'll build it — consistent metric definitions, team-facing dashboards (in partnership with our Product Data Lead), and the review rhythms that make performance visible and trusted.  Execution quality  Identify where work slows down and fix it. Improve planning reliability, reduce cycle time from idea to shipped outcome, and surface cross-team dependencies before they become blockers.  Cross-functional alignment  Product doesn't work in isolation. You'll improve how we work with Engineering, Design, Revenue, and Customer Success — aligning on outcomes, improving handoffs, and making sure the right people have the right context at the right time.  AI and tooling enablement  We are actively building an AI agent layer across the product org. You'll help drive the adoption of high-leverage AI workflows, improve how we use Jira, Slack, and analytics tooling, and automate the operational work that shouldn't require human judgment.  What you won't own  This role has a clear boundary. The Product Data Lead owns data infrastructure, pipelines, and analytics truth. PMs own product decisions and outcome spaces. You own how the system works — how data is used, how decisions are made, and how execution stays aligned.  Product Ops does not own "truth". It ensures truth is used effectively.  What good looks like in 6 months  - The product operating system is clearly defined, actively used, and trusted by teams  - Data flows reliably and teams reference insights in their decisions — not just in retrospectives  - Metric ownership is unambiguous, definitions are consistent, and performance is reviewed regularly  - Cross-team dependencies are visible and managed before they become fires  - Cycle time from idea to shipped outcome is measurably shorter  - The AI agent layer has grown, and tangible productivity improvements are visible

GoodHabitz helps organisations build learning habits at scale. We're a B2B SaaS platform operating in the human skills development space — and we're mid-transformation, moving from a sales-led model to one where the product itself drives activation, engagement, and renewal.  That transformation is only real if strategy actually becomes execution. Right now, it doesn't always. That's why this role exists.  As our first Product Operations Lead, you will build the operating system that connects strategy to outcomes across a growing, multi-team product organisation. You'll own how the product org plans, decides, measures, and ships — not as a process enforcer, but as a system designer who makes the whole machine run faster and more deliberately.  What you'll own  Product Operating System  Design and run the system that connects OKRs to execution across all product teams. This means planning cadences, prioritisation frameworks, documentation standards, and product rituals — built to eliminate ambiguity and reduce coordination overhead, not to add it.  Insights and decision infrastructure  Build the layer that turns signals into action. You'll define how teams consume product analytics, customer research, support data, and CS feedback — and how that input flows into concrete decisions. The goal is higher signal quality and faster decision velocity.  Metrics operationalisation  We have defined KPIs. We don't yet have a reliable operational system around them. You'll build it — consistent metric definitions, team-facing dashboards (in partnership with our Product Data Lead), and the review rhythms that make performance visible and trusted.  Execution quality  Identify where work slows down and fix it. Improve planning reliability, reduce cycle time from idea to shipped outcome, and surface cross-team dependencies before they become blockers.  Cross-functional alignment  Product doesn't work in isolation. You'll improve how we work with Engineering, Design, Revenue, and Customer Success — aligning on outcomes, improving handoffs, and making sure the right people have the right context at the right time.  AI and tooling enablement  We are actively building an AI agent layer across the product org. You'll help drive the adoption of high-leverage AI workflows, improve how we use Jira, Slack, and analytics tooling, and automate the operational work that shouldn't require human judgment.  What you won't own  This role has a clear boundary. The Product Data Lead owns data infrastructure, pipelines, and analytics truth. PMs own product decisions and outcome spaces. You own how the system works — how data is used, how decisions are made, and how execution stays aligned.  Product Ops does not own "truth". It ensures truth is used effectively.  What good looks like in 6 months  - The product operating system is clearly defined, actively used, and trusted by teams  - Data flows reliably and teams reference insights in their decisions — not just in retrospectives  - Metric ownership is unambiguous, definitions are consistent, and performance is reviewed regularly  - Cross-team dependencies are visible and managed before they become fires  - Cycle time from idea to shipped outcome is measurably shorter  - The AI agent layer has grown, and tangible productivity improvements are visible

About Us At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before. We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers. We are all owners of Félix, driven by a bias for action and a true experimentation spirit to get shit done with urgency and focus. Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long. We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence. We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better. We are building the future, today. About the Role The Disbursements team owns the systems that ensure every dollar we move arrives at its destination safely and efficiently. As we've scaled, so has the complexity of our payout engine. We are looking for a Product Operations Manager to own the execution layer. This is a high-ownership role for someone energized by operational rigor, data precision, and systematic execution. You'll be the connective tissue between Product, Engineering, and Business Operations, catching issues before they cost us, building processes that scale, and ensuring every new capability we ship lands cleanly. Responsibilities - New Integrations: Own the end-to-end integration, testing, and validation of new payout rails, managing the process from kickoff through launch. Whether scoping features for engineering or communicating with external stakeholders, you do whatever it takes to launch integrations quickly without sacrificing quality. - Rail & Provider Health: Proactively monitor payment rail status, track changes in provider availability and limits, and escalate issues before they reach users. - Disaster Recovery: Lead operational response during outages, coordinating teams, pulling impacted transactions, and driving the network back to steady state. - Post-Launch Monitoring: After each new rail or feature ships, set up monitoring, surface issues to Product, and elevate the quality of our product offerings. - Ongoing Execution: Own intake of short-turnaround cross-functional requests, scope the work, gather partner documentation, and make tickets engineering-ready. - Runbook Documentation: Translate recurring processes into clean SOPs that enable faster incident response and eventual delegation to Operations. Requirements - 2–4+ years of experience in product ops, analytics, fintech, technology, or related experience - Advanced use of BI tools; strong analytical skills and SQL proficiency are a plus - Energized by process and precision, you break complex problems into repeatable systems - Strong verbal and written communication skills - Comfortable operating at the intersection of product and engineering: you can read a technical design doc, ask the right questions about API contracts and system dependencies, and hold your own in architecture discussions. - Native or professional fluency in Spanish is required, as you will be deep in the weeds of our core user chat experience. High proficiency in English is required for internal collaboration. - Emotional Intelligence & Influence: You can lead without formal authority, building relationships and managing stakeholders across diverse departments and cultures. - Bias for Action: You prefer a "done" project over a "perfect" plan and move with the urgency a hyper-growth startup requires. - These are the applicable requisites, although equivalent competencies in any of the above will also be considered. What We Offer - Competitive salary - Initial stock options grant - Annual performance bonus - Health, dental, and vision plans - Remote work environment, although we have offices in Miami and México City and would love to work in hybrid model if you are up to it. - Continuous learning opportunities - Unlimited PTO - Paid parental leave - Empowering opportunities for growth in a dynamic entrepreneurial environment Equal Opportunity Employer At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination. Want to learn more about our privacy practices? Check out our Privacy Policy.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Aetna Technology is transforming how healthcare is delivered, supported, and experienced — and we're looking for a strategic product-oriented leader to help us share that story with the world. As Senior Manager, Product – Aetna Technology Strategy & Operations, you will sit at the intersection of technology, brand, and communication. You will develop a deep understanding of Aetna Technology's product and solutions portfolio and translate that knowledge into compelling narratives that resonate with both internal and external audiences. From external tech product narrative campaigns to internal technology showcases and colleague engagement, you will be the driving force behind how Aetna Technology communicates its innovation, culture, and impact.". This role requires equal parts analytical rigor and creative vision — someone who can deeply understand complex technology products and make them meaningful, inspiring, and relevant to any audience, from frontline colleagues to C-suite leaders. Required Qualifications - 7+ years experience in product marketing, technology strategy, corporate communications, or a related field - Demonstrated ability to translate complex technical concepts into clear, compelling narratives for diverse audiences - Experience developing and executing multi-channel communication or brand strategies, including internal colleague engagement and external marketing - Strong cross-functional collaboration skills with the ability to influence senior stakeholders and work across technology, communications, marketing, HR and executive teams - Proven project management skills with the ability to manage multiple initiatives simultaneously in a fast-paced environment - Experience working within or closely alongside technology organizations, with a solid understanding of how technology products and platforms are built and delivered - Exceptional written and verbal communication skills, including executive-level presentation development Preferred Qualifications - Experience in healthcare technology, health insurance, or a similarly complex regulated industry - Familiarity with AI, agentic AI, cloud, or digital health technology trends and the ability to articulate their business value - Experience supporting or leading employer brand, innovation brand, or technology brand initiatives that connect innovation to member and business impact - Background in workforce communications, change management, or colleague experience programs - Prior experience in a Strategy & Operations function within a large technology organization - Experience working with or alongside product management teams using Agile or similar delivery frameworks Education - Bachelor's degree in Marketing, Communications, Business, Information Technology, or a related field required - MBA or Master's degree in a relevant discipline preferred - Equivalent combination of education and professional experience will be considered Pay Range The typical pay range for this role is: $106,605.00 - $213,210.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will close on: 04/19/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.