• Drive the development and execution for the comprehensive patient engagement strategy for marketed indications of VYVGART to achieve customer success • Responsible for the delivery of end-to-end personalized patient journeys that contribute to an integrated and excellent experience for all patients • Ensure patient centricity in all our stakeholder strategies and execution by elevating the patient voice to the USLT and the organization • Engage with and Listen to the voice of the patient to ensure the voice of the patient is integrated into our patient journey and solutions • Accountable for the performance of argenx US measured by transformative, innovative, holistic patient impact across the entire patient journey • Define and execute patient engagement strategy • Create and maintain a single identity of VYVGART to patients through consistent messaging and product positioning • Define differentiated digital and omnichannel patient engagement approach building on holistic customer insights • Lead and inspire a cross-functional Patient Experience community by providing strategic direction and oversight

Role Description We're looking for an experienced GCP quality leader to own and lead our Quality function across GCP Quality Assurance and Business Quality. You'll be the most senior quality professional in the organisation, responsible for ensuring that our growing portfolio of clinical trials across the US, UK, and EU meet the highest standards of GCP compliance, and that our integrated management system continues to support the business as we scale. This is a hands-on leadership role. You'll lead on GCP auditing, inspection readiness, and regulatory quality matters, while also overseeing our Business Quality team (ISO and related processes). You won't need deep expertise in business quality - we have strong people there - but you'll need the judgement and experience to ensure both streams are functioning well and aligned. The role reports into our trial delivery leadership. Three direct reports: our GCP Quality Associate Director, Business Quality Manager, and GCP Quality Associate will report to you from day one (these roles are all UK based). This is a fractional role, engaging you for 2-3 days a week. Qualifications - Significant hands-on experience in GCP quality assurance, including planning and conducting GCP audits (study, site, vendor, process/system). - Strong working knowledge of ICH GCP (E6 R2/R3), FDA regulations (21 CFR Parts 11, 50, 56, 312), and ideally exposure to EU/UK clinical trial regulations. - Experience supporting or leading preparation for regulatory inspections (FDA and ideally EMA) and sponsor audits, ideally from both sides of the table. - Experience developing and maintaining a GCP quality management system, including SOPs, CAPA processes, deviation management, and risk assessment. - Comfortable providing ad-hoc regulatory and good practice guidance to clinical operations teams, particularly as trial types and geographies evolve. - Experience with eQMS platforms (we use Qualio) and understand how to make quality systems practical and usable rather than bureaucratic. - Ability to manage and develop a small team while staying personally close to the GCP quality work. - High agency and a bias for action. - Passionate and curious about our mission; changing how the healthcare industry operates and how new health treatments are developed. - Desire to experience work at a high-growth, mission-driven VC funded startup. Requirements - Lead on GCP quality across the business: audit programme design and execution, inspection readiness, and ongoing compliance with ICH GCP and applicable regulations (UK, EU, US). - Provide hands-on GCP auditing of trials, sites, vendors, and internal processes - working with clinical operations teams to identify risks and drive corrective actions. - Prepare staff and trial materials for external sponsor audits and regulatory inspections, supporting the team through the process and any required follow-up. - Assess and advise on potential serious breaches, protocol deviations, and GCP quality issues, ensuring appropriate reporting and resolution. - Keep current with evolving regulations and guidance, translating these into practical updates for the clinical operations and quality teams. - Provide ad-hoc US regulatory and FDA-specific good practice guidance as our US trial portfolio expands. - Maintain overall oversight of the Integrated Management System (IMS), working with the Business Quality Manager to ensure ISO 9001 and ISO 27001 processes are implemented and continuously improved. - Ensure quality documentation - SOPs, policies, risk assessments - is accurate, current, and practical for the teams using it. - Oversee deviation, CAPA, and vendor management processes across the business. - Review clinical operations study documents in development to ensure compliance with current clinical trial regulations. - Collaborate with our external GCP support partners (audit consultancies, regulatory advisors) to supplement in-house capability where needed. - Line manage the Business Quality Manager and GCP Quality Associate, ensuring both streams of quality work are resourced, prioritised, and delivering value. - Build strong working relationships with clinical operations leadership (UK and US), product/engineering, and commercial teams - quality needs to be embedded, not siloed. - Contribute to the wider operations leadership team on quality strategy, risk, and compliance matters. Benefits - Competitive salary plus meaningful equity - you'll own a piece of what we're building. - $2,000 annual Learning & Development budget for courses, certifications, and conferences. - 39 days annual leave (27 days PTO + 11 federal holidays + 1 James Lind Day) - pro-rata to your weekly engagement. - $800 monthly employer contribution for insurance coverage. - $40 monthly wellness allowance - gym, massage, whatever keeps you at your best. - Enhanced parental leave: 16 weeks full pay for primary caregivers, 6 weeks for secondary. - Access to gym and retail discounts through Happl. - Monthly lunch vouchers for remote team members. - Regular company events and team gatherings (both virtual and in-person). - Charity partnerships and volunteering opportunities with Forward Trust. - Work with a team that's genuinely changing healthcare for the better. Our Hiring Process We believe hiring should be transparent, respectful of your time, and give you a real feel for what Lindus Health is like. Here's what to expect: - Initial conversation with Talent (20 mins) - Get to know each other, discuss the role, and answer any questions about Lindus. - Functional interview with Michael, cofounder (45 mins) - Deep dive into your experience and how you'd approach key challenges. - Functional interview with Amy, Director of ClinOps and Meri, cofounder (45 mins). - Values interview with Michael, Meri and Heather, our VP of ClinOps US (30 mins) - A chance to get to know each other and explore how our values align. We will only contact you from lindushealth.com email addresses. Please check the spelling of emails which appear to come from Lindus carefully before responding. We will never ask for your financial information over email. We are an equal opportunity employer committed to building a diverse and inclusive workforce. We evaluate all candidates based solely on their skills, experience, and qualifications relevant to the role. We do not discriminate on the basis of race, ethnicity, religion, gender, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected status.

• Provide leadership and strategy for Client Success and Revenue Cycle operations for RP • Establish and maintain senior-level relationships with key clients; serve as trusted advisor • Ensure delivery of best-in-class service and client satisfaction across all engagements • Lead client retention and growth strategies, including expansion within existing accounts • Partner with Growth teams to support new business development and client acquisition • Oversee successful onboarding and implementation of new clients • Oversee end-to-end revenue cycle operations including accounts receivable, billing, collections, EDI, and denial management • Drive operational performance through KPIs, benchmarking, and continuous improvement • Ensure optimization of workflows, policies, and best practices across service delivery • Monitor financial and operational trends; proactively identify risks and opportunities • Own action plans for performance gaps, including client escalations and service line watchlists • Provide executive oversight for system enhancements and technology enablement • Own performance of key financial metrics including collections, AR health, and productivity • Leverage data and analytics to drive decision-making and operational improvements • Deliver executive-level reporting and insights to senior leadership • Ensure alignment to enterprise financial goals and client contractual expectations • Build, lead, and develop a high-performing, globally distributed team • Drive a culture of accountability, performance, and continuous development • Oversee talent strategy including hiring, coaching, succession planning, and engagement • Foster cross-functional collaboration across Client Success, Operations, and Enterprise Service Delivery • Lead offshore partnerships and ensure productivity and performance alignment • Partner closely with Enterprise Service Delivery to ensure seamless execution • Act as a key contributor to enterprise strategic planning • Promote alignment across departments to drive end-to-end client outcomes

Job DetailsMDA Overview: At MDA, we believe our biggest asset is our combination of different backgrounds, cultures, and disciplines united to form one high-performing team. By bringing together people from different backgrounds, perspectives, and generations, we ensure that we all have access to the opportunities, relationships, and resources necessary to learn, grow and thrive. What we do starts with our people and the neuromuscular disease community we serve. As America’s largest voluntary health organization covering research, healthcare, and advocacy for people with neuromuscular diseases, MDA is leading the way in improving the quality of life for those living with muscular dystrophy, ALS, spinal muscular atrophy, and dozens of related disorders – many first discovered and diagnosed by MDA supported scientists and clinicians. Position Overview: The Vice President of Technology leads the evolution of MDA’s technology and data capabilities to better support its mission, scale its programs, and improve how work gets done across the organization. MDA operates across a broad set of activities, including fundraising, research funding, care support, community engagement and advocacy. Each of these areas depends on strong systems, reliable data, and effective coordination across teams. This role is responsible for strengthening and connecting these capabilities so that the organization can operate with greater clarity, speed, and impact. The Vice President serves as a close partner to business leaders, working across fundraising, finance, research, and patient services to understand priorities, improve workflows, and ensure that technology supports real operational needs. The role focuses on enabling teams to work more effectively by improving system usability, increasing data visibility, and reducing reliance on manual processes. This role also requires a strong technical foundation, including a working understanding of enterprise application architecture, system integrations, and data flows across platforms. The Vice President must be able to engage deeply with systems design decisions, guide architectural tradeoffs, and ensure that technology choices support long-term scalability and maintainability. This role partners with leadership to leverage technology for innovation and strategic impact and stays versed in emerging trends to drive organizational effectiveness and mission delivery. It is a hands-on leadership role that combines strategy, execution, and collaboration. This position reports to the Chief Operating Officer. Location: This is currently a remote position. Salary: This position's salary range is $170,000 - $180,000. Final offer amounts and levels are determined by multiple factors, including your experience, and may vary from the amounts listed above. Responsibilities: Improve and connect core systems, including CRM, financial platforms, research systems, and operational tools Translate business processes into scalable, well-integrated technology solutions Define and execute a technology roadmap focused on reliability, usability, and long-term scalability Establish and strengthen data capabilities to improve reporting, transparency, and decision-making Lead delivery of technology initiatives with clear priorities, timelines, and outcomes Ensure infrastructure and cybersecurity practices support a secure and reliable environment Ensure Salesforce is effectively configured, governed, and integrated to support fundraising, donor management, and reporting needs Manage vendor relationships and technology investments with a focus on value and performance Build and lead a technology team that is responsive, accountable, and aligned with organizational needs Develop and oversee IT governance practices, including standards, policies, and controls to ensure security, compliance, and effective use of technology resources Partner with leadership to develop and manage the technology budget, including forecasting, prioritization, and cost optimization strategies Support organizational compliance with applicable regulatory, legal, and data privacy requirements Required Qualifications: Bachelor’s degree in a relevant field 12+ years of experience in technology leadership roles Proven experience building and leading a high-performing, full-spectrum IT team spanning applications, infrastructure, data, security, and support services Strong understanding of enterprise application architecture, system integrations, and data models Experience managing enterprise platforms, including CRM systems such as Salesforce Experience with IT governance and budgeting Experience working directly with business leaders on cross-functional initiatives Preferred Qualifications: Experience in nonprofit, healthcare, or research environments Experience with Salesforce in fundraising or donor management contexts Experience with cloud-based systems and data platforms MDA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Benefits MDA Benefits: *For full-time employees Medical, Dental and Vision insurance with prescription coverage Health Savings Account with contribution matching and Flexible Spending Accounts for medical and/or dependent care Paid sick leave Employee Assistance Program (EAP) 100% contribution towards basic life insurance, short-term and long-term disability Optional additional life insurance and dependent life insurance available 403(b) Retirement Savings Plan with company match Generous paid time off policy, with an increasing accrual rate schedule Paid holidays Standard 35-hour work week with flexible hours Remote, work from home opportunities Professional Learning and Development opportunities, including Leadership skills