• Perform HCP and patient registration activities, according to program protocols and applicable departmental procedures. • Process data entry activities of pertinent information received at different points of contact during the delivery of program services. • Provide answers to general inquiry calls submitted via telephone or web-based platforms on program services, disease state or product related questions, based on information provided as part of the program materials. • Provide medical support to patients and health care providers, including but not limited to education on specific diseases and therapies and disease management, based on the information provided as part of the program materials. • Prepare for and attend extensive, specialized training sessions for specific therapies provided by the pharmaceutical team. • Telephone support (including maintenance calls and adherence support both inbound and outbound as needed). • Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers. • Work directly with the reimbursement specialist and the physician to secure funding for their patient’s therapies; assist with alternative funding searches when needed. • Attend patient meetings, conferences as needed to educate patients, providers regarding disease/product information and case management services. • Must be able to identify and report AE’s to the Manufacturer, Med Info and enter source system and third-party systems, within respective timelines. • Maintains confidentiality of patient, client and corporate information and discusses same only with appropriate personnel. • Liaise with physicians’ offices, pharmacies, infusion/injection services providers and other parties to provide comprehensive and coordinated service to patients and physicians and resolve issues as they arise. • Participate in ongoing internal and/or external continuing education activities. • Development of training material and programs for new PSP team members. • Adhere to Sentrex Health Solutions Policies and Procedures. • Perform patient enrolment into the program and complete required follow-ups, according to program protocols and applicable departmental procedures. • Proactively offer support and advocacy to patients and HCP which includes but is not limited to enrollment, facilitation of coverage renewals, and changes throughout the patient journey, as well as facilitating reimbursement support to physicians and patients. • Provide ongoing support on disease state or product related questions, based on information provided as part of the program materials to ensure patient adherence, as dictated by the needs of the patient. • Review, analyze and validate information provided by patients for accuracy and completeness to ensure initiation and continuation of services. • Follow the program protocols to ensure that the most appropriate next step is scheduled to ensure continuity of service delivery to patients. • Follow‐up/advocate until a decision is received, ideally securing coverage for the patient. • Report and document Adverse Events as per training on updated Pharmacovigilance requirements. • Adhere to Sentrex Policies and Procedures. • Additional duties as determined by your Manager.

Position Type: Full Time Department: Patient Programs Work Location: Ontario or Quebec Work Arrangement: Remote Work Hours: Monday to Friday - 8 hour rotating shifts between 8am - 8pm EST A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, as well as HCP & Clinic Services. Come and join our team! But first, let us tell you why we love working here: - We are 100% Canadian with locations across the country - State-of-the-art facilities to provide high-quality products and services - The opportunity to be a part of a winning, high-performing team - Collaborative, engaging workplace culture – we are passionate about our people! - Flexible working environment that promotes a healthy work-life balance - Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued - High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year The Opportunity: The Bilingual Case Manager is responsible for managing all the aspects of the enrollment, reimbursement process, and service coordination for patients who has been prescribed the drug by physicians. The Bilingual Case Manager will provide drug coverage support to physicians and patients, follow up on submissions pertaining to obtaining coverage through private and provincial drug plans, ensure patients have access to their prescribed treatments in a timely manner, and provide continuous support for patients through excellent communication skills and available resources to ensure patients have easy access to their prescribed therapy. A Day in the Life (What you will do here): - Responsible for the timely enrollment of the patient into the Patient Support Program. - Collaborate with the patient, insurer and physician regarding the documentation necessary for maximal reimbursement coverage, including the investigation of all public and private insurers and supporting employer escalations as required. - Reviews patient status and assists the prescribing physician to prepare documentation for public or private coverage by reviewing patient charts, assessing previous therapies and tests. - Provides therapy guidelines/education on the program to manage patient and physician expectations. - Collects information and conducts patient financial assessment eligibility based on program guidelines. - Ensures patient services are coordinated and tracked in a timely manner resulting in quick and continued access to therapy. - Reports Adverse Events / Severe Adverse Events (AE / SAEs) following approved SOPs. - Maintain service levels in case management, including telephone answer rates, time to initial contact with the patient, Adverse Events reported within twenty-four hours of receipt and any other KPIs established as the Program level. - Electronically updates the Customer Relationship Management (CRM) tool by providing timely patient and clinic information. - Fosters and promotes a spirit of teamwork while working with internal patient support teams. - Acts a liaison and provides ongoing feedback to the Program Manager based-on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance. - Identifies obstacles to obtaining coverage and channels this information to the Program Manager and/or Assistant Program Manager. - Completes all relevant reports (time sheets, expenses, mileage, validate CRM reports, etc.) as per specified timelines and as per required standards. - Additional duties as requested by the Manager. What you need to ensure you are set up for success: - A Bachelor’s degree - 2-3 years of experience in Patient Support Program - Bilingualism (English and French) is required - Experience with reimbursement billing, special access, the appeals process, and conducting field-based reimbursement support and consultation is an asset - Knowledge of private and public reimbursement structure, systems, and the process is an asset - Experience in rare disease considered an asset - Advanced knowledge of the pharmaceutical distribution industry - Must be able to work from home and have a quiet, private home office space - Strong analytical skills including interpretation of regulation and legislation - Excellent customer service, problem-solving, and conflict resolution skills - Effective interpersonal skills - Typing skills and ability to be a strong functional user of various computer-based programs What makes you a great fit for this team: - Your commitment to providing a high level of service to your internal and external clients. - You are highly adaptable with a track record of success during times of growth and organizational change. - You have a proven track record of developing trust and influence at multiple levels. - You demonstrate an impactful and candid communication style. - You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders. Why join Sentrex? We value our employees! Our permanent full-time employees are provided with a: - Competitive Salary and generous vacation entitlement - Wellness Program (5 paid days off for your well-being!) - Paid Sick Days - Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance - Employee & Family Assistance Program - RRSP Matching Program - The anticipated base salary hiring range for this role is $50k-$62k annually. The final base salary will be determined based on relevant experience, skills, and internal equity. - Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture. We encourage you to apply and accept all applications, however, please note that only candidates who meet the specified requirements will be contacted for an interview. Accommodations can be made available upon request for those candidates taking part in the selection process. Sentrex hiring managers may use artificial intelligence tools to assist them in the recruitment process. #LI-BS1 #LI-RB1

Found is transforming personalized weight care with an evidence-based platform that combines modern medicine, behavior change support, personalized coaching, and a supportive community. Since launching in 2019, Found has served over 250,000 patients across the U.S., making high-quality, affordable treatment more accessible while reducing healthcare costs for consumers, employers, and payors. Backed by $130M+ from top investors including Atomic, GV, WestCap, IVP, TCG, and Define Ventures, Found is redefining how personalized weight care is delivered at scale. Pippen Health, the virtual medicine practice affiliated with Found, is looking for registered dieticians (RDs) to join their team of care providers dedicated to delivering high-quality, patient-centric care. Found’s platform integrates leading weight management clinical practice with innovative technology to provide holistic support for patients during their health journeys. Led by Dr. Rekha Kumar, a leader in obesity medicine, Found's program brings a more personalized, supportive, and hands-on approach to obesity care than other telemedicine companies. You will get to be an early part of Found’s newest offering, expanding RD services and personalized nutritional coaching and support to members with insurance primarily through synchronous consultations. Consultations include health assessments, lab screenings, management of diagnoses related to obesity, documentation, & follow-up care for patients. Alongside our clinical prescribing and member support team, you will provide ongoing support to patients as they navigate their weight care journey, including managing medication side effects, changing nutrition treatment plans based on changes in patient’s health, weight loss progress, &/or insurance coverage. Best efforts are made to maintain continuity of care between patient & clinician to develop long-term relationships. Providers at Found are passionate about increasing access, improving health outcomes, and delivering an excellent experience to patients at the cutting edge of weight management and obesity care. The ideal candidate would be a technologically-savvy, life-long learner who has independent practice experience in obesity medicine and telemedicine (synchronous and asynchronous). Research shows that addressing weight health reduces the long-term risk of diabetes, heart disease, and some forms of cancer. Found believes in giving members tools that will help them add years to their lives and reach their goals. Because weight care is not just what you've lost, it's about what you've Found. Key Responsibilities - Conduct synchronous nutrition counseling sessions with patients (60min initial and 30min followup) to support their individual medication assisted weight loss journeys. - Proactively manage common GLP-1 and AOMs side effects (nausea, constipation, reflux, reduced appetite, risk of lean-mass loss) through personalized nutrition strategies that preserve muscle mass, support adequate protein and fiber intake, and enable sustainable weight loss. - Apply evidence-based behavior change techniques (motivational interviewing, SMART goal-setting, CBT-informed coaching) to build self-efficacy and long-term lifestyle change. - Adapt care plans in response to changes in medication or dosing, insurance coverage, weight-loss plateaus, or evolving patient goals, in partnership with the prescribing clinician. - Followup with patients via asynchronous messaging to address questions - Coordinate care with Found clinicians, and member support team leveraging Found’s internal EMR provider messaging function. - Serve patients with high standards of personal and professional integrity and ethics, with the ability to practice a high level of confidentiality. - Complete session documentation (including ADIME notes, patient communication, and care team follow-up messages) in a timely manner for processing and reporting. - Leverage Found’s technology platform to keep patients engaged in their care journey between sessions. - Stay up to date on current nutrition topics. Qualifications: - RD/RDN credentialed with the CDR (active and in good standing) - Licensed in multiple states, including some combination of: NY, IN, CA, PA, NC, GA, TX, SC, MD, OH, CT, MA, HI, SD or MT. Candidates with licensure in additional states are welcome to apply. Active NPI required. - At least 2 years of independent practice experience, preferably in obesity medicine, cardiometabolic disease, or medication-assisted weight loss - Previous telemedicine experience - Strong and empathetic oral and written communication skills - Ability to adapt and remain agile, while helping to improve our ability to deliver care - Obesity medicine experience and/or certification preferred - Please note that you must be authorized to work and physically based in the U.S. for this position - Proficiency with EMR documentation (ADIME notes) and secure provider-to-patient messaging; comfort learning new clinical software quickly - Reliable high-speed internet and a private, HIPAA-compliant workspace with a professional-quality webcam and headset - Active professional liability (malpractice) insurance, or willingness to obtain coverage prior to start Preferred Qualifications: - Board Certified Specialist in Obesity and Weight Management (CSOWM) through CDR, or equivalent obesity medicine credentialing - Direct experience supporting patients on GLP-1 receptor agonists (e.g., semaglutide, tirzepatide, liraglutide) or other anti-obesity medications (AOMs), including nutrition strategies to preserve lean mass and manage GI side effects - Training in motivational interviewing, cognitive behavioral techniques, or the Transtheoretical Model of Change - Master’s degree in nutrition, public health, or a related clinical field - Bilingual English/Spanish (or other additional languages) Found is an Equal Opportunity Employer. We seek and celebrate diversity in its many forms. If you’re excited about this opportunity but do not meet 100% of the qualifications, we encourage you to apply. Please review our CCPA policies.

Role Description Your North Star: As a doula serving Pomelo patients, you will educate and guide expecting and new families throughout pregnancy, birth, and the postpartum period. You will play a vital role in improving birth outcomes by ensuring that families feel supported and empowered during this transformative time. This is a 1099 independent contractor role and is not an employment (W-2) position. As an independent contractor, you will not be eligible for employee benefits, including but not limited to health insurance, paid time off, workers’ compensation, or unemployment benefits. Pomelo Care will provide services to support your independent practice, such as client matching, billing, and administrative support. Support for Your Doula Practice By joining the Pomelo community, we provide the support you need to focus on what you do best -- caring for families. - Focus on Care, Not Paperwork: We handle the credentialing, billing, and administrative hassle of accepting insurance. You get reliable and timely payment for your work without the back-office headache. - Grow Your Client Base: We provide client outreach support to help you connect with families who need your services. - Comprehensive Support: You’ll have access to dedicated administrative and technical support to navigate our systems, as well as charting and documentation support to streamline your workflow. - A Thriving Peer Community: Connect with a vibrant and growing network of hundreds of doulas. Access the Pomelo Doula community for peer support, shared learning, and connection. - Maintain Your Flexibility: You choose how many clients you see through Pomelo, allowing you to set the hours and workload that fit your life. To join Pomelo’s growing community, you have: - Completed certification/training as a birth and/or full spectrum doula. - Experience working as a doula with an in-depth understanding of pregnancy, childbirth, breastfeeding, and postpartum recovery. - Strong verbal and written communication skills, with the ability to connect with families from diverse backgrounds both virtually and in-person. - Comfortable using telehealth platforms, video conferencing tools, and electronic documentation systems. - Have availability for virtual and in-person work, as well as evenings and weekends, to accommodate the needs of families. Credentialing Process & Next Steps Once you apply, our team will guide you through the credentialing process, which includes: - Meet with someone from our recruitment team for a 30-minute video call - Provide proof/verification of: - Medicaid Provider ID - Doula training/certification - NPI number - Adult & Infant CPR/First Aid certification - Louisiana Doula Registry Board approval - Complete a background screening Why you should join our team By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it. We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first. At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.