About Us Responsive Answering Service provides contact center and answering services to businesses across the United States. We act as an extension of our clients’ operations—integrating seamlessly with their systems, workflows, and brand voice. Our distributed teams enable flexible, scalable coverage while maintaining a strong focus on service quality, reliability, and performance. Job Overview Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, remote work environment? Responsive Answering is seeking a dedicated and customer-focused Customer Service Representative to join the team. This is a full-time, work from home position and you'll handle high volumes of customer calls, providing product and service information, following instructions, and procedures, resolving complaints, and maintaining customer relationships through active listening and problem-solving skills. Responsibilities - Manage high call volumes from inbound phone traffic. - Follow company policies and procedures to handle calls efficiently and professionally. - Achieve member engagement targets by adhering to departmental guidelines. - Respond to customer complaints and resolve issues following company standards. - Multitask across several applications in a fast-paced environment. - Demonstrate excellent verbal and written communication skills.

About Us Responsive Answering Service provides contact center and answering services to businesses across the United States. We act as an extension of our clients’ operations—integrating seamlessly with their systems, workflows, and brand voice. Our distributed teams enable flexible, scalable coverage while maintaining a strong focus on service quality, reliability, and performance. Job Overview Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, remote work environment? Responsive Answering is seeking a dedicated and customer-focused Customer Service Representative to join the team. This is a full-time, work from home position and you'll handle high volumes of customer calls, providing product and service information, following instructions, and procedures, resolving complaints, and maintaining customer relationships through active listening and problem-solving skills. Responsibilities - Manage high call volumes from inbound phone traffic. - Follow company policies and procedures to handle calls efficiently and professionally. - Achieve member engagement targets by adhering to departmental guidelines. - Respond to customer complaints and resolve issues following company standards. - Multitask across several applications in a fast-paced environment. - Demonstrate excellent verbal and written communication skills.

About Us Responsive Answering Service provides contact center and answering services to businesses across the United States. We act as an extension of our clients’ operations—integrating seamlessly with their systems, workflows, and brand voice. Our distributed teams enable flexible, scalable coverage while maintaining a strong focus on service quality, reliability, and performance. Job Overview Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, remote work environment? Responsive Answering is seeking a dedicated and customer-focused Customer Service Representative to join the team. This is a full-time, work from home position and you'll handle high volumes of customer calls, providing product and service information, following instructions, and procedures, resolving complaints, and maintaining customer relationships through active listening and problem-solving skills. Responsibilities - Manage high call volumes from inbound phone traffic. - Follow company policies and procedures to handle calls efficiently and professionally. - Achieve member engagement targets by adhering to departmental guidelines. - Respond to customer complaints and resolve issues following company standards. - Multitask across several applications in a fast-paced environment. - Demonstrate excellent verbal and written communication skills.

Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world’s leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do: - Deliver outstanding customer support via phone calls, chats, and emails - Build strong and lasting customer relationships - Keep up with evolving tools and technology - Handle sensitive customer data with care and security - Apply the latest and greatest customer happiness practices - Maintain deep understanding of client solutions and meet KPI - Communicate with developers and cross-functional specialists What you need to succeed in this role: - Excellent English skills (C1 for both spoken and written) - At least 6 months of experience in a customer support role - Strong analytical thinking and research skills - Experience in travel industry - Positive, proactive and responsible attitude - Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload) Will be a great plus: - Experience in hospitality or logistics - Experienced with Zendesk or highly experienced with another CRM - Experience with tickets Benefits: - Flexible schedule - Opportunity to cooperate fully remotely - Inclusive international environment - Compensation in USD - Rewards for referring friends - Balance between project workload and personal time, but also – internal health policy - Responsive leadership interested in your development and long-lasting cooperation - Greenhouse conditions for self-development - A culture built on trust, with no time-tracking requirements *The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us! Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded! We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. Internal job code: 1XB