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Technical Support Specialist - LATAM | Remote
Location
Peru
Posted
51 days ago
Salary
0
Seniority
Mid Level
Job Description
Technical Support Specialist - LATAM | Remote
360dialog GmbH
360dialog is the leading Whatsapp platform for Independent Software Providers. We are hosting the Whatsapp channels for more than 800 software solutions and 45000+ B2B clients. As a bootstrapped and profitable company with no investors in the cap table, we are free to do what makes sense from the business as well as from the tech perspective. Our mission is to enable businesses to not only adapt messaging channels but also use them for performance use cases and drive revenue through them. We love to use state of the art engineering methods all over the place, in software development, tech operations but you will find them also in non-tech areas through the whole organization. We are looking for like-minded people to join our organization and contribute with their ideas, skills and expertise in exchange for a good payment. What we offer: Here’s an opportunity to shape a whole new industry in Business Messaging. You’ll be joining a team of experienced entrepreneurs who run a bootstrapped and profitable global company. - Join a dynamic, innovative team where you'll collaborate with some of the brightest minds in tech. - Enjoy daily opportunities to learn, grow, and push the boundaries of what's possible. - Work from anywhere in the world with full remote flexibility. - Receive a competitive salary package that reflects your skills, experience and achievements. NB: This is a contract-based position. We are a fully remote company and welcome applicants from anywhere in the world—please disregard the listed countries, which are included only due to system requirements.
Job Requirements
- Responsibilities:
- Provide customer support across multiple channels, including tickets, chat, email, and online meetings.
- Collaborate with L2 support teams to identify and implement effective solutions.
- Troubleshoot WhatsApp API-related issues and resolve technical problems.
- Guide partners and clients in navigating the WhatsApp Business ecosystem.
- Communicate with WhatsApp / Meta representatives.
- Work closely with LATAM onboarding and commercial teams.
- Your Profile
- 3-4 years in support / technical support roles.
- Comp Sci, Science, Technology or related degree
- Interested in moving into a more challenging support position.
- Hard Skills
- Proven experience with web dev technologies (HTML, JavaScript, CSS, APIs).
- Hands-on experience with REST APIs & Webhooks.
- Solid understanding of tech fundamentals and helpdesk software.
- Language skills: English (C1+ ) and 1 other language.
- Soft Skills
- Customer-focused, with the ability to empathise with customers.
- Strong troubleshooting and problem-solving capabilities, with a structured and analytical approach.
- Excellent communication skills, including active listening, clear questioning, and the ability to understand context.
- Proven ability to manage multiple priorities effectively in fast-paced environments, maintaining accuracy and attention to detail.
- Bonus Skills
- Experience with WhatsApp Business API or Meta Graph API.
- Programming skills (SQL, JavaScript, Python, React).
- Familiarity with logging and monitoring tools (eg: Grafana or similar).
- People management experience.
- Additional language proficiency.
- Budget
- The budget range for this role is $20k/year – $25k/Year, depending on the candidate’s level of experience and fit with the position requirements.
- Background Check Notice
- By submitting your application, you acknowledge and agree that 360Dialog may conduct a background check as part of the recruitment and selection process. This may include, verification of your professional experience, educational background, and other relevant information necessary to assess your suitability for the role.
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360dialog is the leading Whatsapp platform for Independent Software Providers. We are hosting the Whatsapp channels for more than 800 software solutions and 45000+ B2B clients. As a bootstrapped and profitable company with no investors in the cap table, we are free to do what makes sense from the business as well as from the tech perspective. Our mission is to enable businesses to not only adapt messaging channels but also use them for performance use cases and drive revenue through them. We love to use state of the art engineering methods all over the place, in software development, tech operations but you will find them also in non-tech areas through the whole organization. We are looking for like-minded people to join our organization and contribute with their ideas, skills and expertise in exchange for a good payment. What we offer: Here’s an opportunity to shape a whole new industry in Business Messaging. You’ll be joining a team of experienced entrepreneurs who run a bootstrapped and profitable global company. - Join a dynamic, innovative team where you'll collaborate with some of the brightest minds in tech. - Enjoy daily opportunities to learn, grow, and push the boundaries of what's possible. - Work from anywhere in the world with full remote flexibility. - Receive a competitive salary package that reflects your skills, experience and achievements. NB: This is a contract-based position. We are a fully remote company and welcome applicants from anywhere in the world—please disregard the listed countries, which are included only due to system requirements.
360dialog is the leading Whatsapp platform for Independent Software Providers. We are hosting the Whatsapp channels for more than 800 software solutions and 45000+ B2B clients. As a bootstrapped and profitable company with no investors in the cap table, we are free to do what makes sense from the business as well as from the tech perspective. Our mission is to enable businesses to not only adapt messaging channels but also use them for performance use cases and drive revenue through them. We love to use state of the art engineering methods all over the place, in software development, tech operations but you will find them also in non-tech areas through the whole organization. We are looking for like-minded people to join our organization and contribute with their ideas, skills and expertise in exchange for a good payment. What we offer: Here’s an opportunity to shape a whole new industry in Business Messaging. You’ll be joining a team of experienced entrepreneurs who run a bootstrapped and profitable global company. - Join a dynamic, innovative team where you'll collaborate with some of the brightest minds in tech. - Enjoy daily opportunities to learn, grow, and push the boundaries of what's possible. - Work from anywhere in the world with full remote flexibility. - Receive a competitive salary package that reflects your skills, experience and achievements. NB: This is a contract-based position. We are a fully remote company and welcome applicants from anywhere in the world—please disregard the listed countries, which are included only due to system requirements.
Chaplain (Part-Time) - Gadsden, AL
Marketplace ChaplainsFrontline Care for Your Employees' Mental Health
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Please Note: While assigned hours are generally consistent from week to week, there are no guaranteed minimal hours and positional needs will vary depending on Chaplain availability and Client requirements. Position Summary Chaplains are the frontline staff fulfilling the mission and Christian ministry of MCHAP, by using their gifts and talents to serve company employees and their immediate families. Part-Time, Gadsden, AL Essential Functions and Responsibilities • Serves as a messenger and conveyor of faith, mission, and purpose. • Interacts with companies, their employees, and the community in a manner that exhibits character through personal and spiritual disciplines. 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Product Support Specialist - Non-Acute
Medline Industries, LPMedline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability/handicap status or any other legally protected characteristic.
Job Summary Provide Sales teams with Clinical Services technical and sales presentation support to help secure new business, successful customer integration and the utilization of established products. Support sales reps through pre-sales and/or post-sales technical support. Assist the Clinical Resources Manager with training, development, and delivery of Clinical Services products and programs. This is an excellent opportunity for those interested in moving into a Field Sales position with Medline in the future. Job Description Responsibilities: - Support corporate sales initiatives to grow market share with clinical, sales and product consulting activities. Coordinate the integration of product and/or program conversions to improve customer experience and support system implementation - Assist and prepare technical proposals on Medline's Clinical Services products and programs that can meet customer needs and how they can be integrated and implemented within customer's facility - Prepare and present customer needs plan to Medline sales teams to assure complete plan is feasible within cost, time, and environment constraints - Research and analyze customer’s background and product needs and key objectives and incorporate this information as appropriate. Communicate proactively with the sales force to relay this information - Gather data and information on customers and participate in developing presentations relative to keeping customers current on products, product enhancements, and/or product conversions - Collaborate with the Clinical Services and Sales teams on product conversions, trials, and market research Requirements: - Bachelor's degree - At least 1 year sales or related experience - Experience developing presentations to various audience levels - Willing to travel at least/up to 100% of the time for business purposes (within state and out of state) Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $54,000.00 - $81,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here. We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here. Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
