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Technical Support Specialist - LATAM | Remote

Location

Ecuador

Posted

51 days ago

Salary

0

Seniority

Mid Level

English

Job Description

Technical Support Specialist - LATAM | Remote

360dialog GmbH

360dialog is the leading Whatsapp platform for Independent Software Providers. We are hosting the Whatsapp channels for more than 800 software solutions and 45000+ B2B clients. As a bootstrapped and profitable company with no investors in the cap table, we are free to do what makes sense from the business as well as from the tech perspective. Our mission is to enable businesses to not only adapt messaging channels but also use them for performance use cases and drive revenue through them. We love to use state of the art engineering methods all over the place, in software development, tech operations but you will find them also in non-tech areas through the whole organization. We are looking for like-minded people to join our organization and contribute with their ideas, skills and expertise in exchange for a good payment. What we offer: Here’s an opportunity to shape a whole new industry in Business Messaging. You’ll be joining a team of experienced entrepreneurs who run a bootstrapped and profitable global company. - Join a dynamic, innovative team where you'll collaborate with some of the brightest minds in tech. - Enjoy daily opportunities to learn, grow, and push the boundaries of what's possible. - Work from anywhere in the world with full remote flexibility. - Receive a competitive salary package that reflects your skills, experience and achievements. NB: This is a contract-based position. We are a fully remote company and welcome applicants from anywhere in the world—please disregard the listed countries, which are included only due to system requirements.

Job Requirements

  • Responsibilities:
  • Provide customer support across multiple channels, including tickets, chat, email, and online meetings.
  • Collaborate with L2 support teams to identify and implement effective solutions.
  • Troubleshoot WhatsApp API-related issues and resolve technical problems.
  • Guide partners and clients in navigating the WhatsApp Business ecosystem.
  • Communicate with WhatsApp / Meta representatives.
  • Work closely with LATAM onboarding and commercial teams.
  • Your Profile
  • 3-4 years in support / technical support roles.
  • Comp Sci, Science, Technology or related degree
  • Interested in moving into a more challenging support position.
  • Hard Skills
  • Proven experience with web dev technologies (HTML, JavaScript, CSS, APIs).
  • Hands-on experience with REST APIs & Webhooks.
  • Solid understanding of tech fundamentals and helpdesk software.
  • Language skills: English (C1+ ) and 1 other language.
  • Soft Skills
  • Customer-focused, with the ability to empathise with customers.
  • Strong troubleshooting and problem-solving capabilities, with a structured and analytical approach.
  • Excellent communication skills, including active listening, clear questioning, and the ability to understand context.
  • Proven ability to manage multiple priorities effectively in fast-paced environments, maintaining accuracy and attention to detail.
  • Bonus Skills
  • Experience with WhatsApp Business API or Meta Graph API.
  • Programming skills (SQL, JavaScript, Python, React).
  • Familiarity with logging and monitoring tools (eg: Grafana or similar).
  • People management experience.
  • Additional language proficiency.
  • Budget
  • The budget range for this role is $20k/year – $25k/Year, depending on the candidate’s level of experience and fit with the position requirements.
  • Background Check Notice
  • By submitting your application, you acknowledge and agree that 360Dialog may conduct a background check as part of the recruitment and selection process. This may include, verification of your professional experience, educational background, and other relevant information necessary to assess your suitability for the role.

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360dialog is the leading Whatsapp platform for Independent Software Providers. We are hosting the Whatsapp channels for more than 800 software solutions and 45000+ B2B clients. As a bootstrapped and profitable company with no investors in the cap table, we are free to do what makes sense from the business as well as from the tech perspective. Our mission is to enable businesses to not only adapt messaging channels but also use them for performance use cases and drive revenue through them. We love to use state of the art engineering methods all over the place, in software development, tech operations but you will find them also in non-tech areas through the whole organization. We are looking for like-minded people to join our organization and contribute with their ideas, skills and expertise in exchange for a good payment. What we offer: Here’s an opportunity to shape a whole new industry in Business Messaging. You’ll be joining a team of experienced entrepreneurs who run a bootstrapped and profitable global company. - Join a dynamic, innovative team where you'll collaborate with some of the brightest minds in tech. - Enjoy daily opportunities to learn, grow, and push the boundaries of what's possible. - Work from anywhere in the world with full remote flexibility. - Receive a competitive salary package that reflects your skills, experience and achievements. NB: This is a contract-based position. We are a fully remote company and welcome applicants from anywhere in the world—please disregard the listed countries, which are included only due to system requirements.

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360dialog is the leading Whatsapp platform for Independent Software Providers. We are hosting the Whatsapp channels for more than 800 software solutions and 45000+ B2B clients. As a bootstrapped and profitable company with no investors in the cap table, we are free to do what makes sense from the business as well as from the tech perspective. Our mission is to enable businesses to not only adapt messaging channels but also use them for performance use cases and drive revenue through them. We love to use state of the art engineering methods all over the place, in software development, tech operations but you will find them also in non-tech areas through the whole organization. We are looking for like-minded people to join our organization and contribute with their ideas, skills and expertise in exchange for a good payment. What we offer: Here’s an opportunity to shape a whole new industry in Business Messaging. You’ll be joining a team of experienced entrepreneurs who run a bootstrapped and profitable global company. - Join a dynamic, innovative team where you'll collaborate with some of the brightest minds in tech. - Enjoy daily opportunities to learn, grow, and push the boundaries of what's possible. - Work from anywhere in the world with full remote flexibility. - Receive a competitive salary package that reflects your skills, experience and achievements. NB: This is a contract-based position. We are a fully remote company and welcome applicants from anywhere in the world—please disregard the listed countries, which are included only due to system requirements.

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360dialog is the leading Whatsapp platform for Independent Software Providers. We are hosting the Whatsapp channels for more than 800 software solutions and 45000+ B2B clients. As a bootstrapped and profitable company with no investors in the cap table, we are free to do what makes sense from the business as well as from the tech perspective. Our mission is to enable businesses to not only adapt messaging channels but also use them for performance use cases and drive revenue through them. We love to use state of the art engineering methods all over the place, in software development, tech operations but you will find them also in non-tech areas through the whole organization. We are looking for like-minded people to join our organization and contribute with their ideas, skills and expertise in exchange for a good payment. What we offer: Here’s an opportunity to shape a whole new industry in Business Messaging. You’ll be joining a team of experienced entrepreneurs who run a bootstrapped and profitable global company. - Join a dynamic, innovative team where you'll collaborate with some of the brightest minds in tech. - Enjoy daily opportunities to learn, grow, and push the boundaries of what's possible. - Work from anywhere in the world with full remote flexibility. - Receive a competitive salary package that reflects your skills, experience and achievements. NB: This is a contract-based position. We are a fully remote company and welcome applicants from anywhere in the world—please disregard the listed countries, which are included only due to system requirements.

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Marketplace Chaplains logo

Chaplain (Part-Time) - Gadsden, AL

Marketplace Chaplains

Frontline Care for Your Employees' Mental Health

Customer Support51 days ago
Full TimeRemoteTeam 1,001-5,000H1B No Sponsor

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Please Note: While assigned hours are generally consistent from week to week, there are no guaranteed minimal hours and positional needs will vary depending on Chaplain availability and Client requirements. Position Summary Chaplains are the frontline staff fulfilling the mission and Christian ministry of MCHAP, by using their gifts and talents to serve company employees and their immediate families. Part-Time, Gadsden, AL Essential Functions and Responsibilities • Serves as a messenger and conveyor of faith, mission, and purpose. • Interacts with companies, their employees, and the community in a manner that exhibits character through personal and spiritual disciplines. Ministry • Makes regular visits to company worksites (usually weekly) to interact with employees and build relationships of trust and friendship motivated by Christian faith. • Visits employees or immediate family members wherever care can be expressed and help given: hospitals, nursing homes, funeral homes, family residences, or other sites. • May provide confidential pastoral discussions for problem issues of employees and their immediate family members including, but not limited to family matters, divorce, serious illness, care of aging parents, death and grief recovery, parenting, financial situations that may include debt discussions, budgeting, and other life issues related to financial stress, as well as any other personal issues. Provides referral service and acts as coordinator for specialized assistance to employees and/or immediate family members with specific needs. • May assist in the planning, conduct or attend funerals for employees or immediate family members, including follow-up support and encouragement to immediate family members during the grief period. • May make jail visits to employees and immediate family members. • Works with companies to serve notifications of death and serious injuries to families and other employees, encouraging those impacted by various tragedies. • May provide post-termination care for laid-off or terminated employees in order to foster a smooth transition to another work environment. • May facilitate, but not lead, spiritual enrichment activities, as an employee-sponsored and led activity will usually be more fruitful than a chaplain led event. • Provides, as appropriate/requested, literature and other resources to assist company employees with life issues. • Represents companies to clients/customers where it would be appropriate to ministry services involved (i.e., serious illness, accidents, traumatic events, and funerals). • Participates in new employee orientation to explain the Employee Care Service and the role of the Chaplain Team. • With Executive Director of Operations (EDO) permission, responds positively and assertively to other duties and services requested by executive leadership of companies, within the scope of the Letter of Agreement between MCHAP Chaplains and the company. Requirements 1. Has ability to work as member of interdisciplinary group and in an interfaith setting. Possesses ability to accept different lifestyles, cultures, beliefs, and values. 2. Skills to effectively listen and interact with clients, employees, and their families. Skills to deliver community presentations. Skills to deal effectively with family members and staff under stressful circumstances. High regard for the dignity and worth of clients, employees and their families. Skills to cope with stressful situations and able to document accurately according to standards. 3. Spiritual maturity and commitment to a Christian lifestyle and to MCHAPs Ministry values. Incorporates Christian values and beliefs in day-to-day activities and in the performance of job duties. Has a fundamental understanding of the Holy Bible and its proper application. Attests to a saving faith in Jesus Christ and actively participates in a biblically based church. 4. Demonstrated ability to interact professionally with diplomacy, patience, and courtesy with diverse groups; ability to establish and maintain effective and cooperative working relationships while providing exceptional customer service. Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues. 5. Demonstrated excellent oral and written communication skills to communicate and interact effectively with leadership, colleagues, employees, and families. Ability to maintain emotional stability to cope with human suffering, emergencies, and other stresses. 6. Demonstrated skill in analyzing information to define and follow up on problems or objectives. Ability to identify solutions and solve problems. Demonstrated skill in interpreting policy and procedures related to the position and keeping others informed. 7. Demonstrated computer proficiency using Google Suites, Microsoft Office, or other equivalent software, internet, email messaging, and web-based software applications. Ability to understand and learn new technology programs. 8. Must have active state driver’s license and state minimum auto insurance (state(s) where servicing clients). Conditions of Employment Must pass a pre-employment background check. Work Environment This is a remote position in the field, and the work environment is dependent upon the clients’ worksite. Work environments can include manufacturing, hospitals, office buildings, and funeral homes with differing levels of temperature, noise, and light exposure.

United States