Agentic Automation Engineer Relevate operates a complex omnichannel engine — hundreds of campaigns, dozens of platforms, and a delivery infrastructure spanning ESPs, DSPs, EHR networks, and internal operations teams. Today, too much of that engine still relies on human effort: manual intake processes, SOPs executed by hand, on-demand reporting, and workflows that haven’t evolved in years. The Agentic Automation Engineer changes that. You’ll identify where human effort is standing in for a well-designed system and build the automated replacement — using agents, workflows, and integrations that make Relevate’s operations faster, more reliable, and more scalable. Your scope spans the full operational stack: from how an RFP is received, to how campaign reporting is generated, to how alerts trigger when integrations fail. Great automation engineers are relentless about reducing friction. They notice the task someone has been doing manually for years, understand why it exists, and replace it with something better — something that runs cleanly without constant oversight. If you get genuine satisfaction from seeing a workflow run end-to-end without human intervention — and just as much discomfort when something breaks silently — this role is for you. Key Responsibilities • Identify, prioritize, and automate high-friction operational workflows across Relevate's omnichannel platforms — starting with intake, reporting, and SOP execution • Build agent-driven workflows using tools like n8n, Claude-powered automations, and API integrations across our platform stack (SFMC, DSP, Workfront, Slack, Redshift, and others) • Automate RFP response assembly, campaign reporting, work intake routing, and other structured repeatable processes • Integrate with delivery channels — ESP (Salesforce Marketing Cloud), DSP (Audienceology/IQM), EHR networks — to produce automated reports, alerts, and data feeds • Build internal-facing automations that surface operational intelligence through Slack, dashboards, or scheduled digests • Create lightweight test frameworks to validate that automated workflows produce correct, consistent output — especially for compliance-adjacent processes • Document all automation logic clearly enough that it can be maintained, extended, or handed off without the original builder present • Work closely with Marketing Ops, Data Engineering, and Technology Production to understand where automation can absorb operational drag Success Measures · Demonstrates accountability for outcomes and deadlines · Builds strong internal and external partnerships · Adapts to change with professionalism and resilience · Delivers work aligned with quality, timeliness, and business impact Skills / Qualifications • Hands-on experience building workflow automations, integrations, or process bots (n8n, Zapier, Make, or custom API work) • Familiarity with LLM-powered automation- using Claude or similar models as orchestration layers in multi-step workflows • API fluency (REST, webhooks, OAuth) — able to read docs and connect systems independently • Experience with omnichannel marketing platforms (ESP, DSP, CRM, or similar) is a strong plus • Systems thinking — you design beyond individual tasks, accounting for edge cases, failure modes, and scalability • Strong written communication — your documentation enables others to understand, maintain, and extend your work • Healthcare or regulated-industry experience is a plus — with an understanding of the added complexity around PHI and compliance Work Environment • Standard office or remote work environment • May require occasional travel or extended hours during peak business periods Equal Employment Opportunity Statement Relevate Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on business needs, job requirements, and individual qualifications Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, frequently required to stand, walk; use hands and fingers, tools, or controls; and reach with hands and arms. If you require accommodation during the application process, please contact HR@relevatehealth.com

• Map and Improve Processes• Collaborate with teams to understand current workflows and identify areas where automation can save time or improve consistency. • Build and Maintain Automations• Use tools like n8n, Zapier, or Make to build integrations across platforms, and support more advanced needs with lightweight scripts or API calls. • Connect Data and Tools• Help structure and move data between platforms like Google AppSheet, Airtable, or internal dashboards, ensuring reporting and operations remain clean and up to date. • Explore AI Integration• Use tools like OpenAI, Claude, or Gemini to support use cases such as content generation, reporting, QA, and internal tooling. Design and implement scalable AI-powered workflows, including RAG pipelines and agent-based systems where applicable • Support Adoption and Training• Document your work clearly and help team members effectively use the tools you create.

Holiday Inn Club Vacations is searching for individuals who excel in their role and are committed to delivering an exceptional experience for our guests, owners, and team members. We look for individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect, encourage success and build relationships? We’re looking for people like this to join our friendly, engaged, professional team. POSITION DESCRIPTION: The Data Verification Agent is responsible for reviewing, verifying, and processing tour package forms for customers purchasing Holiday Inn Club Vacations getaway packages. This role ensures that only qualified guests are approved to travel, ultimately supporting the sales team in generating high-quality leads for timeshare products. The agent will contribute to the guest fulfillment process by ensuring data accuracy, addressing discrepancies, and collaborating with cross-functional teams within Marketing Operations and Compliance. ESSENTIAL DUTIES AND TASKS (up to five): 1. Data Review & Verification · Review and verify submitted package sales forms for accuracy and completeness, ensuring correct prospect details, owner information, latitude balance, qualifications, and pricing. · Identify and report discrepancies to management, following established procedures to ensure data integrity for each tour package. 2. Data Review & Verification · Maintain production standards and meet departmental performance metrics. · Ensure confidentiality and accuracy in verifying and entering data into the system. · Review and correct daily discrepancy reports to support operational efficiency. 3. Support & Collaboration · Assist the Package Verification Supervisor with daily tasks and ensure effective support for all marketing operation teams. · Actively participate in team efforts to achieve departmental and organizational goals. · Adhere to company policies and procedures while maintaining the privacy and security of all guest, employee, and management data. This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department. SUPERVISORY RESPONSIBILITIES This position does not have supervisory responsibilities EDUCATION and/or EXPERIENCE - High School Diploma or GED equivalent - Higher education encouraged CERTIFICATES, LICENSES, REGISTRATIONS Not applicable QUALIFICATIONS & REQUIREMENTS - Minimum of 2 years in a call center environment, preferably within the hospitality or timeshare industry. - Exceptional written and verbal communication skills. - Must be able to read/write/speak the English language, Spanish a plus. - Excellent proof-reading skills. - Ability to follow detailed instructions and manage multiple tasks efficiently. - Flexibility to work evenings, weekends, and variable hours based on call center needs. - Strong organizational skills with the ability to manage multiple priorities under time constraints. - Committed to maintaining a high level of professionalism and diligence in all interactions. - Willingness to learn new systems and processes quickly and adjust to changing business needs. - Experience collaborating in team settings to achieve common goals and improve processes - Proficiency in Microsoft Word, Excel, and database programs. PHYSICAL DEMANDS: Must be able to stand, walk, sit, climb stairs, and talk for extended periods of time. Be able to lift 10 lbs. WORKING CONDITIONS: The Package Processing-Data Verification Agent will work in a call center environment with a constant buzz of conversation created by other agents and other telemarketing departments. WORK SCHEDULE/HOURS The incumbent in this position spends most of the time in an air-conditioned office. Incumbent must be flexible to adapt to immediate changing situations and environments based on staff and guests needs. Or in a virtual environment where it is the team members responsibility to ensure reliable internet connection. #ZRCC #INDCCC

In this position you will be working as Software Test Analyst Senior providing end to end solution for business problems and innovative automation solutions for fast tracking releases. As an individual contributor you will: • Boost QA coverage, following testing standards, and serving as the QA advocate. • Collaborate with your team and help QA activities to deliver quality releases • Expand QA Automation frameworks and features to increase Test Coverage • Perform test analysis, design, execution, defect management and stakeholder engagement • Mentor team members to implement wider QA and Testing initiatives. • Responsible for requirement analysis and test plan design, test data preparation with wide coverage of functionalities, Test automation framework creation and its maintenance, general QA activities which includes defect reporting and tracking, effective stakeholder engagement, CI/CD and materialize automation and innovation opportunities to improve productivity. • Participate in Agile Activities and contribute to achieving defined goals for each sprint • Work with team to understand business scenarios and automate those in Python or other innovative solutions • Work within the team as well as with various stakeholders including clients, global teams geographically located in different regions • Build an understanding of the product on a technical and functional level, understand the context of our clients, participate in solution design, drive testing activities, and deliver solutions that address the business needs • Work with the Business Analyst and Solution Architect as well as with experienced people in team to understand projects requirements, identify requirement gaps, and functional risks so that these can be addressed early in the process. • Evaluate test data and/or engineer test data to be used throughout the software development life cycle • Drive all phases of test execution and documentation including functional, regression, performance, usability, integration and acceptance testing. • Work closely with other team members like Developers, BAs in a team to ensure better turnaround for issue resolution and change implementation • Implement processes to improvise quality of deliverables, create and maintain repository of documents and train and guide junior team members • Ensure quality of newly build or enhanced features and regression test to make sure nothing is broken What you bring (Experience Level & Mandatory Skills in potential candidate): Technical Experience – • Hands-on experience in Automation Frameworks using Python, • Proficiency in SQL, including creating complex queries • Good hands-on experience with UNIX/Linux commands and scripting skills • Relevant degree in a numeric discipline, or equivalent work experience • Test Case management (e.g. Zephyr / X-ray), Jira and confluence (or similar) experience • Experience in Banking and Finance/Capital Markets • Excellent written and spoken English Added bonus if you have (Desirable skills): • Docker / Kubernetes experience • Non-functional testing experience (performance, security scans etc) • Experience of financial markets and the trade lifecycle • API and GUI automation experience. At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.