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Title: Family Birth Center Supervisor, Part Time Location: Moses Lake United States Job Description: Job category: Patient Care Services Requisition number: FAMIL004506 Part-time On-site Hourly range: $54.39 USD to $71.80 USD Description Our Mission All of us, for each of you, every time. Our Vision Together, serving as the trusted regional healthcare partner. Our Values Listen~Love~Respect~Excel~Innovate At Samaritan we are dedicated to providing healthcare services to the community that we serve. We are committed to providing the very best work environment for our employees and the very best care to our patients. The FBC Supervisor is responsible for overseeing the daily operations of assigned nursing units to ensure safe, high-quality, and patient-centered care. This role provides daily frontline supervision of nursing staff, assists with patient flow and bed management, and supports clinical decision-making. The FBC Supervisor collaborates with multidisciplinary teams to address clinical, operational, and staffing challenges in real time and ensures compliance with hospital policies, regulatory standards, and best practices. This is a part time, hourly position, working 20 hours per week. ESSENTIAL FUNCTIONS: - Supervises all FBC professionals in daily operational activities. - Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations. - Maintains appropriate staffing levels by overseeing the professional’s schedule. Reviews and approves time and attendance utilizing timekeeping software under the Direction of the FBC Director. - Maintains adequate material/supply by overseeing the procurement of supplies utilizing material management software. - Maintains working relationship with FBC vendors, consultants and care providers. - Assists the FBC Director in the review and enforcement of departmental policies and procedures. Trains and communications with professionals on new or changed policies and procedures. - Familiarity with job functions and assignments to efficiently rotate or alternate jobs between the professionals on duty based on their knowledge, skills, and abilities based on organizational need. - Ability to fill In as RN doing bedside care as needed. - Participate in professional selection, interviews, and onboarding ensuring training and development. - Assist with performance evaluations for FBC staff. - Works with professionals to educate them on service resolution opportunities with patients and other interdepartmental matters in a courteous and efficient manner conducive with the organization’s values. - Conducts quality and safety inspections to ensure work meets or exceeds established standards demonstrating commitment in infection control, safety, quality, customer service, and delivering patient satisfaction. EDUCATION & EXPERIENCE: Education: - - BSN required or equivalent experience. MSN preferred. MS in Business or Healthcare Administration also considered. License: - - Current Washington State RN license. Certification: - - Certification in clinical area of expertise preferred. - Basic Life Support Healthcare Provider (HCP) level to be completed within six (6) months of hire. Experience: - - Prior experience/expertise for three years in clinical area relevant to unit patient population required. - Two years of charge nurse, team leader or other leadership experience preferred. Skills: - - Demonstrates competency on equipment listed on department specific checklist. - Critical thinking skills: Seeks resources for direction, when necessary. Performs independent problem solving. Decision-making is logical and deliberate. - Performs actions that demonstrate accountability. Exercises safe judgment in decision-making. Practices within legal and ethical guidelines. - Demonstrates competency in ability to care for customers/patients across the age continuum. - Core values consistent with a patient/family-centered approach to care. - Demonstrates evidence of essential leadership, communication, education, collaboration, and counseling skills. - Cultivates effective partnerships, effectively collaborates with all practice providers (Physician, Nurse Practitioner, Physician Assistant and other licensed allied health team-members). PHYSICAL REQUIREMENTS: - Frequent periods using a keyboard and other input devices to enter information into computer systems. - Frequent periods of stationary work at a computer workstation. - Occasional prolonged standing/walking. Occasional lifting, reaching, kneeling, bending, stooping, pushing and pulling. - Mild physical effort, lift/carry up to 25+ lbs. - Good reading eyesight; full visual acuity, depth perception, and color perception. - Ability to communicate using verbal and/or written skills for accurate exchange of information with physicians, nurses, health care professionals, patients and/or family, and the public. As a Samaritan professional, you will be asked to carry out the Mission, Vision, Values, and Strategy of Samaritan, personifying service and operational excellence including the creation and maintenance of the best patient, professional, physician, and student experience.

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Fully Remote 8:00 am - 4:30 pm EST Contact Specialist role is a part of the Physicians Services, Enterprise Contact Center within Bon Secours Mercy Health. Under the leadership of the Enterprise Contact Center Team, the Patient Engagement Specialist role is responsible for providing exceptional customer service while scheduling patients. This role is critical to the organizational success of providing a white glove patient experience with patient safety being a priority. Responsibilities - Primarily supports inquiries for: registration, general information, clinical connection, work queue and messaging - Acts as first point of contact for inbound and outbound patient care inquiries and requests by omni-channel center - Leverages CRM to perform front-line customer support and resolves most issues and utilizes critical thinking to determine what customer inquiries require - Organizes work / resources to accomplish objectives - Participates in Peer mentor/mentee program - Proactively communicates issues or potential issues involving patient care and process improvement opportunities to your supervisor - Demonstrates a willingness and ability to work collaboratively with others for concise and timely flow of information - Meets productivity requirements to ensure excellent care is provided to patients - Maintains stable performance under pressure and handles stress in ways to maintain relationships with patients and co-workers - Maintain satisfactory attendance and punctuality as set forth by BSMH and department policies - Must be able to work with minimal supervision Qualifications - High School Diploma or GED. College experience preferred. - 1-2 years of customer service experience required - Contact Center experience-preferred - Medical terminology preferred - Critical Thinking and problem-solving skills required - Active listening skills required - Prior healthcare experience preferred - Medical insurance experience is a plus - Solid computer knowledge and skills, including the ability to navigate complex systems and ability to troubleshoot is required - Ability to multi-task required - Excellent written and verbal communication skills this include spelling and grammar required - Previous experience using EPIC, Salesforce or other customer relationship management software preferred As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer - Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible) - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders - Tuition assistance, professional development and continuing education support Benefits may vary based on the market and employment status. All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com