• Respond to customer enquiries via email • Triage and escalate complex queries • Schedule client calls • Follow up on quotes and enquiries • Process new trade account requests • Gather client testimonials and imagery • Review client plans and extract panel sizes • Prepare draft quotes • Cross-check measurements and finishes • Convert invoices into production orders, ensuring all details are accurate • Maintain tracking systems • Liaise with manufacturers • Track production and follow up delays • Book freight and prepare documentation • Send dispatch notifications • Monitor deliveries • Manage boards and workflows • Ensure accurate tracking • Manage Facebook, Instagram, TikTok, Pinterest accounts • Create, schedule and publish approved content • Repurpose content across platforms • Respond to comments/messages • Maintain posting consistency and monitor social trends • Identify social opportunities • Create and maintain SOPs and organise SOP library • Identify process gaps and improve workflows • Build FAQ database • Create templated responses • Maintain knowledge resources

• Directly supervise daily and weekly goals as assigned by the manager. • Monitor staff-level trends and provide feedback to the Customer Service Manager. • Monitor staff time and attendance. • Provide monthly staff performance reviews. • Build and manage staff performance improvement plans. • Assist in dialer configuration logic. • Alert the customer service analyst to real-time swings outside of acceptable variation. • Provide at-the-elbow support to all customer service representative staff. • Facilitate team huddles. • Review department call statistics and reports and discuss findings collectively and individually. • Review staff quality assurance findings and meet with staff to reinforce training. • Ensure department job aid, procedures and training materials are updated, where necessary. • Approve patient budget plans. • Resolve escalated patient complaints and return patient calls. • Facilitate resolution by referring the matter to the issue/content expert. • Communicate with other organizational departments to ensure proper handling of patient accounts. • Communicates unresolved issues to management timely and performs other duties as assigned by manager or director. • Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure

About Us: At easykind, we are at the forefront of healthcare, specialising in alternative medicine to provide compassionate and innovative solutions for patient care. Patient care is part of our DNA, being founded by patients for patients. We're a passionate, goal-driven team with the mission of creating a 5-star service and the most cost-effective solution to high-quality alternative medicine in Australia. We don't want to be the everyday medical clinic; we bring personality and professionalism to simplify the process for our patients. The Opportunity: Join our rapidly growing clinic as a dedicated Medical Practitioner and be part of an innovative Telehealth team that’s shaping the future of healthcare! In this role, you’ll connect with patients through convenient over-the-phone Telehealth consultations, performing thorough assessments and crafting tailored treatment plans. You’ll have the freedom to prescribe what’s right for your patients—because they deserve care that truly meets their needs, without any bias toward specific products. No prior experience with alternative medicine prescribing? No problem! We provide comprehensive training, ongoing education, and dedicated support to help you deliver exceptional, five-star care to your patients with confidence and ease. Benefits: - Flexible Hours: Enjoy the freedom to design your own schedule, with opportunities to work Mon-Sat between 9am-10pm and Sunday 9-5pm, all with a minimum commitment of just 15 hours per week—perfect for balancing work and life on your terms! - 100% Telehealth: Enjoy the independence and convenience of working from home with remote work. - Competitive remuneration: Reflecting the value of your expertise! - Onboarding & Training: Receive comprehensive education, support, and guidance led by our clinical lead to equip you with the tools and knowledge needed to provide informed care to patients while upholding the highest ethical standards. - A supportive and inclusive work environment: At easykind, we are committed to fostering diversity, growth, and innovation, while cultivating a positive team environment where you'll feel connected, even when working remotely. - Comprehensive support: Benefit from the assistance of our internal teams, including the patient onboarding team, patient support team (admin help), and the prescriber support team. - Fortnightly roundtable meetings: Have the option to participate in collaborative roundtable sessions with other prescribers to share experiences, address concerns, and gain multidisciplinary perspectives on patient cases. - Requirements: - You must have valid and unrestricted registration as a Medical Practitioner in Australia. - AHPRA registration and ability to prescribe Schedule 8 medication. - Excellent communication skills with the ability to build rapport, provide empathetic care, and explain complex medical concepts to patients. - Proven ability to work autonomously while maintaining high ethical standards and quality of care. - Authorised Prescibers apply now! Although training and education will be provided for suitable candidates with no previous experience prescibing alternative medicine. At easykind, we believe diversity fuels innovation. We're committed to creating an inclusive environment where everyone - regardless of background, identity, or experience - feels valued and empowered. We celebrate differences and strive to build a team that reflects the patients we serve. If you're passionate about compassionate care and are ready to join a forward-thinking team, we can't wait to meet you! If you're interested in working with easykind, please reach out to Scott at scott@easykind.com.au or call/text 0421 484 812.

• Manage customer support interactions across multiple channels (phone, chat, email) with professionalism, empathy, and active listening to fully understand issues before proposing solutions • Troubleshoot common technical issues including login problems, browser compatibility, and basic connectivity within established SLA timelines • Resolve routine inquiries, conduct product walk-throughs, and provide accurate information through comprehensive research and knowledge base utilization • Develop and maintain working knowledge of supported products, their core features, and system interconnections • Troubleshoot customer issues across supported operating systems and browsers following established procedures • Navigate support tools and customer accounts to verify configurations and identify root causes • Document all customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system • Adhere to case management guidelines and workflows to ensure proper ticket handling and routing • Escalate complex technical problems to senior support staff with clear, comprehensive documentation • Meet or exceed established metric goals including response time, resolution time, customer satisfaction, and quality assurance standards • Analyze customer needs and route requests to appropriate departments when specialized assistance is required • Contribute to department projects and continuous improvement initiatives