Sr Mgr. Technical Product Management Job summary: As the Senior Manager of Technical Product Management, you have the opportunity to shape the future of healthcare by delivering groundbreaking products that empower patients to make life-changing choices. Our genetic screening and testing services enable individuals to gain actionable insights, guiding them toward critical and timely healthcare decisions through advanced molecular diagnostic tests in women’s health, oncology, and pharmacogenomics. In this role, you will inspire and guide a talented team of Technical Product Owners (POs) to define and deliver exceptional digital products that transform patient and clinician experiences. You’ll champion innovation, foster collaboration, and drive alignment with our overarching business strategy and user needs—all while embracing Agile methodologies. With your leadership, POs will optimize backlog management, nurture stakeholder relationships, and leverage key product performance metrics to drive continuous improvement, ensuring every release delivers maximum value and quality. Our digital portfolio features innovative custom portals for clinicians and patients, along with seamless EMR integrations. In addition to helping maximize the value of this portfolio, you’ll have the chance to set new standards and drive excellence in process and playbook practices—shaping the way we plan, manage backlogs, and map user stories. Essential Duties and Responsibilities · Guide, mentor, and oversee a team of Digital Product Owners, cultivating an environment focused on innovation and agile best practices. · Establish standardized processes for backlog grooming, user story mapping and creation, as well as requirements gathering, to optimize efficiency. · Convert broad business strategies into actionable product roadmaps, maintaining alignment across multiple product teams. · Track and enhance key performance indicators such as backlog runway, customer satisfaction, turnaround time, Say/Do ratio, and cycle time. · Act as an internal proponent for the core positioning and messaging of the Portfolio, utilizing your expertise in commercial and digital matters. · Collaborate with senior and executive business stakeholders to identify their priorities, business objectives, future plans, and constraints, informing roadmaps and effectively managing resource limitations and competing demands. · Function as an organizational leader with responsibility for direct reports. Requirements 1. Over five years of experience in product management or ownership, complemented by proven leadership or mentoring capabilities. 2. Demonstrated expertise with externally facing digital portals. 3. Industry experience in Healthcare is preferred, particularly within Biotech, Clinical Laboratories, or Precision Medicine. 4. Thorough understanding of Agile frameworks, including Scrum, and familiarity with tools such as Jira. 5. Exceptional business partnership skills, with the ability to collaborate effectively with senior management across technology departments and various business units. 6. An innovative and solutions-oriented leader who cultivates a team environment founded on curiosity, camaraderie, and ongoing improvement. 7. Experience developing technology solutions in regulated industries—such as healthcare, banking, or government—is highly advantageous. 8. Bachelor's degree or higher required. Applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder) living full time in the USA We take geographic location into account when determining base salary to ensure equitable and competitive compensation. #LI-KO1 EEO We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

The Challenge: More than 80% of Americans own a car and see it as a fundamental necessity, yet the experience of owning one is stuck in the 90s. Every part of the user journey (shopping for a car, insurance, repairs, etc) is complicated, fragmented, expensive and time-consuming. At Jerry.ai, we are building the first mobile app to manage it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store and we have more than 5 million users! About the Opportunity: You will lead the evolution of our AI-powered customer experience and internal AI platform. Your challenge will be to own one of the most strategic areas of the company: how we leverage large language models, agents, and internal APIs to deliver best-in-class, automated customer support and operations. You will sit at the intersection of product, engineering, and applied AI, and require both strategic thinking and hands-on exploration with modern LLM systems. You will build and scale a sophisticated AI system that already includes: - A production-grade conversational AI experience automating >70% of inbound sales and service over chat and SMS - Human-in-the-loop systems for chat evaluation, feedback, and continuous improvement - Internal process automation flows across the company, including automated image review and approval - Jerry.ai insurance and repair quotes available directly in the ChatGPT App, developed in partnership with OpenAI - You will also be responsible for constantly evaluating new models and AI capabilities. This includes evaluating emerging AI technologies, such as voice models and computer use agents, for suitability in a regulated production environment. How You'll Make an Impact: - Lead end-to-end product development for Jerry's AI-powered customer experiences and internal AI platform, from roadmap to rollout. - Partner with engineers and prompt engineers to design and iterate on AI architectures, prompt strategies, evaluation frameworks, and guardrails — making real tradeoffs between latency, cost, accuracy, and user experience. - Be the bridge between engineering and the rest of the org: lead by example for AI best practices and get other teams on board with platform standards. - Own the metrics that matter — answer quality, customer satisfaction, automation rate, escalation quality — and drive systematic improvement through data and experimentation. - Work directly with our partners at OpenAI to evaluate new models and capabilities, and identify the next big leaps in voice, computer use, and workflow automation. Who You Are: - You have 4+ years of experience in technical product management, management consulting, data analytics, or operations at a fast-paced startup. - You're passionate about AI and intrinsically motivated to get hands on with the latest technology. When a new model drops, you read the release notes. You've set up your own AI tools and workflows not because someone told you to, but because you couldn't help yourself. - You're a technologist and a systems thinker. You're comfortable in technical conversations about system architecture, API design, and prompt engineering, and you can translate complex ideas into simple terms for non-technical stakeholders. - You're data-driven, familiar with SQL, and comfortable diving into data to answer your own questions. - You like to own metrics and constantly seek improvement. You're an optimist who asks "how can we" not "if we can." While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

The Challenge: More than 80% of Americans own a car and see it as a fundamental necessity, yet the experience of owning one is stuck in the 90s. Every part of the user journey (shopping for a car, insurance, repairs, etc) is complicated, fragmented, expensive and time-consuming. At Jerry.ai, we are building the first mobile app to manage it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store and we have more than 5 million users! About The Opportunity: You will lead the evolution of our AI-powered customer experience and internal AI platform. Your challenge will be to own one of the most strategic areas of the company: how we leverage large language models, agents, and internal APIs to deliver best-in-class, automated customer support and operations. You will sit at the intersection of product, engineering, and applied AI, and require both strategic thinking and hands-on exploration with modern LLM systems. You will build and scale a sophisticated AI system that already includes: - A production-grade conversational AI experience automating >70% of inbound sales and service over chat and SMS - Human-in-the-loop systems for chat evaluation, feedback, and continuous improvement - Internal process automation flows across the company, including automated image review and approval - Jerry.ai insurance and repair quotes available directly in the ChatGPT App, developed in partnership with OpenAI You will also be responsible for constantly evaluating new models and AI capabilities. This includes evaluating emerging AI technologies, such as voice models and computer use agents, for suitability in a regulated production environment. How You'll Make an Impact: - Lead end-to-end product development for Jerry's AI-powered customer experiences and internal AI platform, from roadmap to rollout. - Partner with engineers and prompt engineers to design and iterate on AI architectures, prompt strategies, evaluation frameworks, and guardrails — making real tradeoffs between latency, cost, accuracy, and user experience. - Be the bridge between engineering and the rest of the org: lead by example for AI best practices and get other teams on board with platform standards. - Own the metrics that matter — answer quality, customer satisfaction, automation rate, escalation quality — and drive systematic improvement through data and experimentation. - Work directly with our partners at OpenAI to evaluate new models and capabilities, and identify the next big leaps in voice, computer use, and workflow automation. Who You Are: - You have 4+ years of experience in technical product management, management consulting, data analytics, or operations at a fast-paced startup. - You're passionate about AI and intrinsically motivated to get hands on with the latest technology. When a new model drops, you read the release notes. You've set up your own AI tools and workflows not because someone told you to, but because you couldn't help yourself. - You're a technologist and a systems thinker. You're comfortable in technical conversations about system architecture, API design, and prompt engineering, and you can translate complex ideas into simple terms for non-technical stakeholders. - You're data-driven, familiar with SQL, and comfortable diving into data to answer your own questions. - You like to own metrics and constantly seek improvement. You're an optimist who asks "how can we" not "if we can." While we appreciate your interest and application, only applicants under consideration will be contacted. Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at recruiting@jerry.ai The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants. We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits. About Jerry.ai: Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all. We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

Location: Work from home (Pennsylvania) Shift: Days (United States of America) Scheduled Weekly Hours: 40 Worker Type: Regular Exemption Status: Yes Job Summary: Why Geisinger: Geisinger is operationalizing AI at scale across one of the nation's most integrated health systems, moving beyond pilots and proof of concepts to build capabilities that change how care is delivered and how operations run. This role works across clinical, operational, health plan, and pharmacy functions alongside AI product development and organizational leadership to identify and advance the AI opportunities that matter most. This role is where AI strategy becomes reality. You will own the product vision and delivery roadmap for a portfolio of clinical and operational AI initiatives, working across one of the most integrated health systems in the country to build solutions that change how care is delivered and how the organization runs. Position Summary: This is a role for someone who wants to lead AI product work that actually matters. You will define and drive the roadmap for AI initiatives across clinical, operational, health plan, and pharmacy domains, taking ideas from discovery through validation, deployment, and scale. You will work closely with data scientists, engineers, clinicians, and operational leaders to build AI solutions that are clinically sound, operationally viable, and genuinely adopted. This is not a role for someone who wants to manage a backlog. It is a role for someone who wants to own outcomes. Job Duties: Key Responsibilities: - Define and drive the product vision and roadmap for a portfolio of AI initiatives, balancing clinical impact, operational feasibility, and strategic priority - Lead AI products through the full lifecycle from problem definition and discovery through build, validation in clinical settings, deployment, and ongoing iteration - Work directly with clinicians, operational leaders, data scientists, and engineers to translate real world problems into well scoped, buildable AI solutions - Establish clear success criteria and measurement frameworks for each initiative, tracking performance in production and using data to drive continuous improvement - Coordinate across product, platform, governance, and clinical teams to keep initiatives moving and ensure the right people are engaged at the right stages - Evaluate build, buy, and partner options for new capabilities, bringing a rigorous and evidence first perspective to make versus procure decisions - Ensure AI products meet clinical validation requirements and are ready for frontline use, working with clinical informatics, compliance, and legal stakeholders as needed - Monitor the competitive and market landscape to identify emerging capabilities and inform how the product roadmap evolves over time Work is typically performed in an office or remote environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Position Details: Required Qualifications: - 5 or more years of product management experience in healthcare, digital health, or a related field - Demonstrated ability to lead AI or data driven products through full lifecycle delivery in a complex, multi stakeholder environment - Experience working directly with data scientists and engineers, with enough technical fluency to ask hard questions and make informed tradeoffs - Strong communication and stakeholder engagement skills, with the ability to build alignment across clinical, operational, and technical audiences - Deep familiarity with healthcare operations, clinical workflows, revenue cycle, or health plan functions - Experience defining and tracking product KPIs and using production data to drive iteration and improvement - Bachelor degree required; advanced degree in health informatics, business, or a related field preferred Preferred Qualifications: - Experience with Epic and its AI ecosystem including NoteReader, Cosmos, and the Showroom marketplace - Familiarity with clinical AI applications across ambient documentation, clinical decision support, revenue cycle, or prior authorization - Experience working within agile delivery teams in a healthcare or regulated industry environment - Exposure to AI governance, responsible AI principles, or clinical validation methodologies Education: Bachelor's Degree-Related Field of Study (Required), Master's Degree-Related Field of Study (Preferred) Experience: Minimum of 5 years-Related work experience (Required) Certification(s) and License(s): Skills: Agile development methodologies and tools, AI Concepts, Analytical Skills (Inactive), Communication, Healthcare Environments, Machine Learning (ML), Vendor Evaluations OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. - KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. - EXCELLENCE: We treasure colleagues who humbly strive for excellence. - LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. - INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation. - SAFETY: We provide a safe environment for our patients and members and the Geisinger family. We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality. We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.