Job DetailsJob Location: RemoteJOB SUMMARY The Clinical Call Center Rep conducts outbound calls and receives inbound calls in a high-volume call center environment to engage patients in the Medication Therapy Management (MTM) program. This role involves explaining program benefits, scheduling medication reviews, and assisting with prescription refills. The Clinical Call Center Rep provides exceptional customer service while supporting clinical staff and performs administrative tasks that do not require clinical judgment. ESSENTIAL DUTIES & RESPONSIBILITIES Conduct proactive patient outreach to introduce and explain the benefits of the MTM program, while overcoming objections and using persuasive communication techniques to engage patients who may be hesitant or initially unreceptive Schedule patient appointments for MTM services such as Comprehensive Medication Reviews, Disease State Medication Reviews, or Targeted Interventions. Receive and respond to incoming patient calls; take appropriate action based off protocols and use critical thinking skills to escalate calls to appropriate parties when needed Accurately document all discussions with patients and schedule follow up appointments as needed Update patient demographic information in the MTM platform Obtain correct/updated contact information for health care providers, patients, and/or pharmacies Assist patients with medication refills, extended day supply refills, and/or coordinating prescription renewals with pharmacies and providers Promote a mission-driven team culture, actively demonstrating accountability, empathy, integrity, opportunity and unity Provide exemplary internal and external customer service through prompt, professional, and polite communication Perform auxiliary functions essential to the efficient operation of the department QualificationsKNOWLEDGE & REQUIREMENTS Strong verbal and written communication skills Ability to navigate and document in multiple computer applications simultaneously Active listening and problem-solving skills Comfortable handling objections and using persuasive communication Ability to maintain professionalism and empathy in challenging conversations Attention to detail and accuracy in documentation Adaptability to changing scripts, workflows, and priorities Basic computer proficiency, including typing and multitasking in a remote environment Ability to troubleshoot basic technical issues, including internet connectivity, software navigation, and peripheral setup (monitors, headsets, cords, etc.) EDUCATION & EXPERIENCE REQUIREMENTS High School diploma, GED or equivalent, or equivalent work experience preferred 12 months of experience in at least one of the following settings: medical, pharmacy, health insurance or call center preferred Ability to provide excellent customer service with a can do attitude Comfortable performing repetitive tasks with consistency and attention to detail Proven record of excellent attendance and punctuality and ability to comply with Introductory Period Attendance Policy which is critical for proper training, and associate and company success. Ability to meet key performance metrics in a remote environment PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Frequent sitting in stationary position at a desk Occasional standing, walking, stooping, kneeling, squatting, and climbing stairs Occasional twisting of body Occasional reaching by extending hands and arms in any direction Occasional lifting, pulling, or pushing What’s In It For You? Medical, Dental and Vision Plans Voluntary Benefits HSA & FSA Fertility & Family Planning Benefits Paid Parental Leave Adoption Assistance Program Employee Resource Groups Flex PTO for Exempt Associates & up to 15 PTO days in first year of employment for non-exempt associates 11 Paid Holidays Corporate Wellness Program 401k Employer Match & Roth Option Available – immediate eligibility The hiring range for this position is $18 per hour. The actual base pay offered will consider candidate’s geographic location, job related knowledge, experience, and skill amongst other potential factors. There may be a bonus or commission, and/or a long-term incentive that will be provided as part of the compensation package, along with medical, financial and/or other benefits, depending on the level and position offered. #L1-DNP

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. The Remote Member Experience & Engagement Lead is a subject matter expert in the health care experience our members navigate daily. Supports the inbound and/or outbound call experience while also assisting and accelerating the performance of their team unit. The Lead helps ensure team members possess the skills and training necessary through daily performance monitoring as it pertains to production, quality, and service to ensure that company goals and departmental metrics are met. GENERAL DUTIES/RESPONSIBILITIES: 1. Acts as the subject matter expert for procedures, protocols, benefits, services, and any other necessary information to resolve member issues and inquiries 2. Leads any specific projects, products, regions, or other specializations as assigned, including complex or VIP member issues 3. Assumes the tier two role that includes answering incoming member phone calls within the department’s goal time frame, and conducting outbound member phone calls in accordance with the department’s productivity metrics and goals 4. Address complaints against the health plan and its contracted facilities according to applicable complaint or grievance procedure 5. Assists in defining and monitoring performance and productivity standards 6. Assists with the onboarding of entry level staff including but not limited to ‘nesting’ and quality assurance of live call monitoring during the training period as required 7. Collaborates with the Trainer and QA Specialist in identifying training needs; participate in regular meetings with management to report call trends and identify opportunities for team improvement 8. Maintains confidentiality and upholds standards for privacy, data integrity, and security 9. Encourages a spirit of cooperation, teamwork, and accountability among all department employees 10. Performs other duties as assigned Minimum Requirements: Experience: • Required: Minimum three (3) years of customer service experience. • Preferred: 5+ years customer service experience. Healthcare experience. Previous Lead experience Education: • Required: High School Diploma or GED. • Preferred: College courses Specialized Skills: • Required: - Knowledge of Medicare Managed Care Plans required - Type 40+ words per minute and ability/experience with 10-key by touch. - Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others. - Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors; - Mathematical Skills: Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance. - Reasoning Skills: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. - Reasoning Skills: Ability to prioritize multiple tasks; advanced problem-solving; ability to use advanced reasoning to define problems, collect data, establish facts, draw valid conclusions, and design, implement and manage appropriate resolution. - Problem-Solving Skills: Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment. • Preferred: Bi-lingual (English/Spanish) preferred Licensure: • Required: None Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Essential Physical Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1 While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. 2 The employee is frequently required to walk; stand; reach with hands and arms. 3 The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. 4 The employee must occasionally lift and/or move up to 20 pounds. 5 Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Pay Range: $44,790.00 - $67,185.00Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com.

Since 2018, Luna has redefined physical therapy with award-winning technology and proven clinical models. Operating in 28 states with 25+ nationwide partners, we connect patients and providers through an intuitive, evidence-based & tech-enabled platform—removing barriers to care and delivering a better physical therapy experience for therapists and patients. Guided by our values, we believe in a future in which anyone, anywhere can get care and start feeling better. Join our amazing team and start your career with Luna as a Part- Time Onboarding Associate! Are you ready to kick-start your career in a dynamic and rewarding role? Luna Physical Therapy is seeking a motivated and customer-oriented individual to join us as an Onboarding Associate. As an Onboarding Associate, you will be the first point of contact for our new and existing patients, responsible for answering incoming calls and scheduling appointments with our network of physical therapists. We are looking for someone part time who can work efficiently, demonstrate exceptional communication skills, and maintain a high level of professionalism to ensure outstanding customer service and patient satisfaction. Join Luna and be a part of our mission to deliver quality care and support to our patients. Please note: Due to budgetary and payroll regulations, we are currently hiring only in select U.S. states listed below. AR, KY, MS, SC, Norfolk VA, Virginia Beach VA, WV AL, FL, GA, ID, MI, MO, IN, NJ, OH, TX (except Houston), TN, WI Physical therapy, delivered.www.getluna.com Key Responsibilities - Manage the registration, scheduling, and rescheduling processes for new and existing patients. - Ensure accurate record management by obtaining and communicating relevant patient information, such as identification, patient history, insurance details, missed appointment policy, therapist arrival instructions, and intake forms. - Receive, screen, and coordinate telephone calls from healthcare providers. - Proactively make outbound calls and send emails to patient leads. Requirements: - Office Admin experience, 1 year required - Demonstrates a high level of customer service and interpersonal communication skills - Call/Contact center or other high call volume experience, 1 year preferred - Proficient with Google Suite - Highly detail-oriented - Ability to multi-task in a fast-paced work environment - High School Diploma or equivalent - Must be able to work in the US without restriction - Candidates must have reliable, high-speed internet to perform the duties of this remote role. Additionally, a backup internet option is required to ensure uninterrupted connectivity in case of outages. - Please Note: - While this is a remote position, we are currently only able to hire in select U.S. states due to employment and tax requirements. Unfortunately, we are not hiring in all states at this time. - We still encourage applicants to apply as eligibility will be confirmed during the early stages of the hiring process. - To qualify for a fully remote role candidates must reside outside of a 50 mile radius from our Nashville office. What we can offer you: - Part time hours - Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance. - A fun collaborative and supportive work environment with a fast-growing, innovative company. - Realistic growth opportunities Available Shift Options Days PST CST EST Sat-Wed 6:30am-10:30am 8:30 PM – 12:30 PM 9:30 AM – 1:30 PM Sat-Wed 8:00am-12:00pm 10:00 AM – 2:00 PM 11:00 AM – 3:00 PM Fri-Tue 7:30am-11:30am 9:30 AM – 1:30 PM 10:30 AM – 2:30 PM $16 - $16 an hour Care Exceptionally * Incredibly Relentless * Be Impactful * 1% Better, Every Day #3 Best Employer in Healthcare (Forbes, 2025) #1 Best Company in MSK Care (Forbes, 2025) #13 World's Most Innovative Companies in Healthcare (Fast Company, 2024) Exceptional Performance Designation (Medicare/CMS MIPS, 2022, 2023, 2024) Gold Indigo Design Award for mobile app design excellence 2020

Overview PT Benefitted 30-32 hours a weekly Hourly Position/Remote Position Most Holidays required annually Every weekend required-Day Time Hours (Schedule/Hours direct to Triage Leadership) Hours may be variable depending on licensure (No Overnights shifts available) Compact Licensure with ability to pick up additional licensure including CA, MA, and OR Bilingual Needed, Not Required Hospice Experience 1-2 years preferred Compact Licensure Required, and fall under NCL guidance Are you looking for a rewarding career in homecare? If so, we invite you to join our team at Amedisys, one of the largest and most trusted home health and hospice companies in the U.S. Attractive pay - $34.00- $36.00 What's in it for you - A full benefits package with choice of affordable PPO or HSA medical plans. - Paid time off. - Up to $1,000 in free healthcare services paid by Amedisys yearly, when enrolled in an Amedisys HSA medical plan. - Up to $500 in wellness rewards for completing activities during the year. Use these rewards to support your wellbeing with spa services, gym memberships, sports, hobbies, pets and more.* - Mental health support, including up to five free counseling sessions per year through the Amedisys Employee Assistance program. - 401(k) with a company match. - Family support with infertility treatment coverage*, adoption reimbursement, paid parental and family caregiver leave. - Fleet vehicle program (restrictions apply) and mileage reimbursement. - And more. Please note: Benefit eligibility can vary by position depending on shift status. *To participate, you must be enrolled in an Amedisys medical plan. Responsibilities - Assesses physical, environmental, and emotional factors telephonically to determine hospice needs. - Utilizes EHR, including the patient's plan of care to develop recommendations. - Provides recommendations, patient/caregiver education/instructions and hospice support telephonically based on the situation and the plan of care. - Collaborates with pharmacies, DME vendors and other agencies for effective patient management. - Facilitates delivery or maintenance of provided medical equipment to meet patient needs. - Assigns all visits, admissions and follow-up calls to on-call field staff (RN, LPN, HA, CH, SW) as needed. - Submits accurate and detailed documentation in real-time to promote continuity of care. - Utilizes a combination of agency resources and nationally recognized standards of practice to achieve excellent pain and symptom management and high-quality end-of-life care. - Participates in agency performance improvement initiatives. - Performs other duties as assigned. Qualifications - Current, unencumbered license to practice as a registered nurse in the state you are assigned to work. - One year of experience as a registered nurse. - Current CPR certification. - Knowledge of physical, psychosocial, and spiritual needs of terminally ill patients and their caregivers. - Must be comfortable with technology. - Must be willing and eligible to obtain additional RN licenses in other states (reimbursed). Preferred - Previous hospice experience. - Telephone triage experience. - Spanish speaking. Our compensation reflects the cost of labor across several U.S. geographic markets and may vary depending on location, job-related knowledge, skills, and experience. Amedisys is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic.