At Bath & Cabinet Experts, our Call Center Representatives get the chance to take the first step in their sales career, develop their sales and marketing skills, and join a top-performing sales and marketing team. If you are looking to join a rapidly growing company that delivers best in industry service and a best-in-class employee experience, this opportunity is for you! *MUST HAVE PREVIOUS HOME IMPROVEMENT EXPERIENCE IN A CALL CENTER SETTING TO BE CONSIDERED* About the Role: The Call Center Representative is responsible for creating positive customer experiences to drive sales and promote the Bath & Cabinet Experts brands. The ideal candidate is energetic, enjoys phone-based interactions, can drive a conversation effectively, and delivers exceptional customer service. This is a full-time, remote position that offers flexible scheduling with weekend availability required. *Candidates must be available to work during Eastern Standard Time hours* Job Duties & Responsibilities: - Responsible for engaging with prospective clients with the goal of setting appointments for the sales team - Be a subject matter expert and be able to communicate the value of company products and services to help educate prospective clients - Handle a high volume of inbound/outbound calls and meet performance goals of converting calls to appointments - Follow the designated sales process for appointment setting including confirming full and accurate client information - Ensure all activity and information is accurately logged in CRM - Provide a high level of customer service to ensure each prospective client and potential customer has a positive experience with Bath & Cabinet Experts Skills & Qualifications: - Prior experience in a multi-product sales environment preferred - Background in home improvement inside sales strongly desired - High School diploma or equivalent required - 1+ year of call center experience required - Experience with Lead Perfection CRM a plus - Must be able to work independently in a fast-paced environment - Excellent phone and communication skills - Be energetic and have a positive attitude - Must be task oriented and driven to meet and exceed goals Benefits: - Full-time W2 employment with competitive pay and several bonus opportunities - Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match - Paid Time Off including paid holidays and your birthday off! - Flexible remote schedule with weekend availability - Ongoing training to grow your skills - Work in a supportive, award-winning company that values people and performance Why work at Bath & Cabinet Experts? Bath & Cabinet Experts is a home improvement company specializing in the transformation of residential bathtub, shower, and kitchen spaces. Founded in 2019 in Indianapolis, Bath Experts is the exclusive Jacuzzi Bath Remodel dealer for Indiana, Ohio, and Kentucky. After rapid growth, we have expanded into 8 additional markets- Cincinnati, Cleveland, Columbus, Dayton, Ft Wayne, Louisville, Lexington and NW Indiana- with plans for continued growth throughout the Midwest. In addition to bath remodeling, we launched Cabinet Experts, a dedicated division focused on kitchen cabinet refacing, bringing the same high-quality, transformative experience to one of the most important spaces in the home. At Bath & Cabinet Experts, we are committed to delivering a world-class customer experience and being a top employer in the home improvement industry. We have earned over 2,100 customer reviews with a 4.9 star rating, and Bath Experts has been recognized as a 4x Top Workplace Award winner. We are also dedicated to giving back- donating over $200,000 to local children's hospitals and charities. At Bath & Cabinet Experts, we are committed to excellence for our customers, our employees, and our communities.

At Bath & Cabinet Experts, our Call Center Representatives get the chance to take the first step in their sales career, develop their sales and marketing skills, and join a top-performing sales and marketing team. If you are looking to join a rapidly growing company that delivers best in industry service and a best-in-class employee experience, this opportunity is for you! *MUST HAVE PREVIOUS HOME IMPROVEMENT EXPERIENCE IN A CALL CENTER SETTING TO BE CONSIDERED* About the Role: The Call Center Representative is responsible for creating positive customer experiences to drive sales and promote the Bath & Cabinet Experts brands. The ideal candidate is energetic, enjoys phone-based interactions, can drive a conversation effectively, and delivers exceptional customer service. This is a full-time, remote position that offers flexible scheduling with weekend availability required. *Candidates must be available to work during Eastern Standard Time hours* Job Duties & Responsibilities: - Responsible for engaging with prospective clients with the goal of setting appointments for the sales team - Be a subject matter expert and be able to communicate the value of company products and services to help educate prospective clients - Handle a high volume of inbound/outbound calls and meet performance goals of converting calls to appointments - Follow the designated sales process for appointment setting including confirming full and accurate client information - Ensure all activity and information is accurately logged in CRM - Provide a high level of customer service to ensure each prospective client and potential customer has a positive experience with Bath & Cabinet Experts Skills & Qualifications: - Prior experience in a multi-product sales environment preferred - Background in home improvement inside sales strongly desired - High School diploma or equivalent required - 1+ year of call center experience required - Experience with Lead Perfection CRM a plus - Must be able to work independently in a fast-paced environment - Excellent phone and communication skills - Be energetic and have a positive attitude - Must be task oriented and driven to meet and exceed goals Benefits: - Full-time W2 employment with competitive pay and several bonus opportunities - Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match - Paid Time Off including paid holidays and your birthday off! - Flexible remote schedule with weekend availability - Ongoing training to grow your skills - Work in a supportive, award-winning company that values people and performance Why work at Bath & Cabinet Experts? Bath & Cabinet Experts is a home improvement company specializing in the transformation of residential bathtub, shower, and kitchen spaces. Founded in 2019 in Indianapolis, Bath Experts is the exclusive Jacuzzi Bath Remodel dealer for Indiana, Ohio, and Kentucky. After rapid growth, we have expanded into 8 additional markets- Cincinnati, Cleveland, Columbus, Dayton, Ft Wayne, Louisville, Lexington and NW Indiana- with plans for continued growth throughout the Midwest. In addition to bath remodeling, we launched Cabinet Experts, a dedicated division focused on kitchen cabinet refacing, bringing the same high-quality, transformative experience to one of the most important spaces in the home. At Bath & Cabinet Experts, we are committed to delivering a world-class customer experience and being a top employer in the home improvement industry. We have earned over 2,100 customer reviews with a 4.9 star rating, and Bath Experts has been recognized as a 4x Top Workplace Award winner. We are also dedicated to giving back- donating over $200,000 to local children's hospitals and charities. At Bath & Cabinet Experts, we are committed to excellence for our customers, our employees, and our communities.

At Bath & Cabinet Experts, our Call Center Representatives get the chance to take the first step in their sales career, develop their sales and marketing skills, and join a top-performing sales and marketing team. If you are looking to join a rapidly growing company that delivers best in industry service and a best-in-class employee experience, this opportunity is for you! *MUST HAVE PREVIOUS HOME IMPROVEMENT EXPERIENCE IN A CALL CENTER SETTING TO BE CONSIDERED* About the Role: The Call Center Representative is responsible for creating positive customer experiences to drive sales and promote the Bath & Cabinet Experts brands. The ideal candidate is energetic, enjoys phone-based interactions, can drive a conversation effectively, and delivers exceptional customer service. This is a full-time, remote position that offers flexible scheduling with weekend availability required. *Candidates must be available to work during Eastern Standard Time hours* Job Duties & Responsibilities: - Responsible for engaging with prospective clients with the goal of setting appointments for the sales team - Be a subject matter expert and be able to communicate the value of company products and services to help educate prospective clients - Handle a high volume of inbound/outbound calls and meet performance goals of converting calls to appointments - Follow the designated sales process for appointment setting including confirming full and accurate client information - Ensure all activity and information is accurately logged in CRM - Provide a high level of customer service to ensure each prospective client and potential customer has a positive experience with Bath & Cabinet Experts Skills & Qualifications: - Prior experience in a multi-product sales environment preferred - Background in home improvement inside sales strongly desired - High School diploma or equivalent required - 1+ year of call center experience required - Experience with Lead Perfection CRM a plus - Must be able to work independently in a fast-paced environment - Excellent phone and communication skills - Be energetic and have a positive attitude - Must be task oriented and driven to meet and exceed goals Benefits: - Full-time W2 employment with competitive pay and several bonus opportunities - Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match - Paid Time Off including paid holidays and your birthday off! - Flexible remote schedule with weekend availability - Ongoing training to grow your skills - Work in a supportive, award-winning company that values people and performance Why work at Bath & Cabinet Experts? Bath & Cabinet Experts is a home improvement company specializing in the transformation of residential bathtub, shower, and kitchen spaces. Founded in 2019 in Indianapolis, Bath Experts is the exclusive Jacuzzi Bath Remodel dealer for Indiana, Ohio, and Kentucky. After rapid growth, we have expanded into 8 additional markets- Cincinnati, Cleveland, Columbus, Dayton, Ft Wayne, Louisville, Lexington and NW Indiana- with plans for continued growth throughout the Midwest. In addition to bath remodeling, we launched Cabinet Experts, a dedicated division focused on kitchen cabinet refacing, bringing the same high-quality, transformative experience to one of the most important spaces in the home. At Bath & Cabinet Experts, we are committed to delivering a world-class customer experience and being a top employer in the home improvement industry. We have earned over 2,100 customer reviews with a 4.9 star rating, and Bath Experts has been recognized as a 4x Top Workplace Award winner. We are also dedicated to giving back- donating over $200,000 to local children's hospitals and charities. At Bath & Cabinet Experts, we are committed to excellence for our customers, our employees, and our communities.

GovCIO is currently hiring for a Service Desk Technician to provide call center support for our federal customer. The position is remote, but due to customer requirements must be in Hancock County, MS or neighboring counties. Responsibilities The Service Desk Tech shall perform Tier 1 support services and ensure that service levels are achieved. The hours of operations are 24 hrs/7 days a week. Shift Flexibility is a must. The qualified candidate will perform the following: - - Responds to and diagnoses incidents through discussions with users. - Provides support to end users on a variety of issues. - Identifies, researches and resolves technical problems. - Responds to telephone calls, email and personnel requests for technical support. - Documents, tracks, and monitors problems to ensure timely resolution. - Provides first-tier support to end users for either PC, server or mainframe applications or hardware. - Interact with network services, software systems engineering, and/or applications development to restore service and/or identify the root cause. - Simulates or recreates user problems to resolve operating difficulties. - Recommend systems modifications to reduce user problems. - Operate within the SD AQL’s, first call resolution, and speed of answer. - Perform password resets on applicable systems. - Collect information from callers and ensure that tickets are promptly and accurately documented in the applicable ticketing system. - Utilize the knowledge base to guide callers through resolution of reported issues. - Ensure that all email service requests are processed within acceptable contractual limits. - Ensure that Tier 1 email team also receives Tier 1 phone support training to assist when email and fax incoming volume is low or during spike on the phones. - Ensure that a response to every contact is acknowledged to requestor, documented accurately and worked as a first contact resolution or assigned appropriately. Qualifications Required Skills and Experience - High School Diploma or equivalent - 0-2 years experience - Basic understanding of computer systems and how to use them Preferred Skills and Experience - MCSA Office 365 certification - ITIL Foundation certification Clearance required: Must be able to obtain and hold a public trust clearance #NSS #DL Posted Salary Range USD $24.97 - USD $24.97 /Hr.