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Product Training Specialist
Location
United Kingdom
Posted
55 days ago
Salary
0
Seniority
Senior
Job Description
Product Training Specialist
Benjamin Moore
• Collaborate with the sales team and BMUK leaders to plan, build, & implement customized training programs for target stockist and end-user customers • Conducts “Train the Trainer” sessions for sales reps so they can deliver and reinforce product training for stockists and end-users • Maintain regular communication with sales leadership to ensure alignment on training plan(s) and execution. • Provides product support for sales and marketing events, or tradeshows. • Acts as a liaison between the product marketing team and R&D to test new products. • Training facilitation through a positive learning environment and group activities • Facilitate learning and development programs for Benjamin Moore sales representatives, stockists and end-users in subjects including, product knowledge, product application, and complaint handling best practices • Monitor outcomes and effectiveness of training business plans and contributing activities • Assist the sales team with complaint resolution by lending technical support • Work collaboratively with the US-based transformation & development team to leverage existing content and training tools • Builds and/or tailors existing US or Canadian training programs to meet UK customer needs. • Collaborate as part of cross-functional teams to explore change management initiatives and growth programs for new product launches • Utilize available systems & technology to facilitate improved reporting and communication with internal customers
Job Requirements
- BA/BSc University degree preferred, or equivalent industry business experience
- Minimum of 5 years' work experience in Sales or Training
- Excellent product application skills, including experience in spray
- Fluent in English with additional European language an advantage
- Demonstrate strong facilitation and training delivery skills in various formats
- Demonstrate ability to learn and deliver technical content
- Excellent oral, written communication and group presentation skills
- Strong capability to plan, develop and facilitate live and virtual training
- Ability to conduct training needs assessments
- Consultative, planning, and organizational skills
- Passion for continuous learning
- Strong analytical skills to identify and troubleshoot user issues during training
- Ability to adjust training strategies based on user feedback and changing project requirements
- Demonstrated flexibility for changing priorities while demonstrating a sense of urgency
- Excellent PC (MS Office, PowerPoint, etc.) and strong presentation skills
Benefits
- Professional development opportunities
- Ability to travel 50%
- Flexible working hours
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