The Team We are seeking an Operations Site Lead to join American Tower’s Network Operations department. The Operations Site Leads are American Tower’s frontline representation in the field with customers, vendors, and landowners and support the Network Operations department as well as various interdepartmental objectives. Day to day you will collect data from all assigned tower assets while maintaining high standards of data quality. You will use multiple methods for data collection, including Unmanned Aircraft Systems (“UAS”). As an Operations Site Lead, you will partner cross-functionally to manage maintenance and repairs within a geographic area for all asset types, including towers, rooftop installations, fiber-based networks, and generators. American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries. We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow’s needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us! For more information about how American Tower is building a more connected world, visit americantower.com American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law. American Tower is committed to fair and equitable compensation practices. Placement within the salary range is based on a variety of factors, including relevant experience, skills, certifications, job level, and location. For U.S.-based candidates only, please see the base salary range for this position listed below. This position is also eligible for annual bonus, and annual equity award and participation in the Employee Stock Purchase Plan (ESPP). For candidates outside of the U.S., salary and benefits are based upon local market practice. American Tower also offers a comprehensive benefits package, which includes healthcare coverage, a 401(k) savings plan, paid time off, company holidays, sick leave, parental leave, and access to an Employee Assistance Program focused on mental and financial wellness, please click here to learn more.

• Calculate, prepare and issue documents related to accounts such as bills, invoices, account statements and other financial statements • Compile budget data and documents based on estimated revenues and expenses and previous budgets • Prepare period or cost statements or reports • Respond to customer inquiries, maintain good customer relations and solve problems • Perform related clerical duties, such as word processing, maintaining filing and record systems, faxing and photocopying • Perform billing duties including preparation of billings • Responsible for accurate and timely preparation of billing invoices • Serve as a primary customer contact for billings • Maintain appropriate files and documents • Recommend payment arrangements for unpaid customer balances • Produce reports, letters, and other correspondence, as needed • Post billing data to profit/loss reports, balance sheets, income statements, and other documentation • Gather appropriate information for billing purposes, as necessary • Perform other duties as assigned

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Remote Operations Supervisor opportunity—must be based in or near Cincinnati, OH for facility travel! Take charge of dynamic multi-site facility operations from the comfort of your home office! You'll be the driving force behind efficient operations, traveling to diverse facilities where every day brings new challenges and opportunities. Track performance metrics, collaborate with regional teams, and streamline processes that create real impact while building your career in a role that perfectly blends strategic thinking with hands-on problem-solving. Join JLL and make your mark in facilities management with a company that values innovation and delivers results! Check out some of what you'll do: - Communicate owner/landlord processes to ensure full understanding by engineers and contractors performing building infrastructure work - Identify and execute updates and implementation of policies, procedures, and best practices - Identify safety hazards and work with EH&S and account management teams to remediate risks, ensuring a safe environment for staff - Manage refrigerant purchases and tracking for compliance and cost control - Gather information for business reporting purposes and track SLA performance - Track work orders in Corrigo and manage NTE (Not to Exceed) limits in work orders - Oversee operation, staffing, performance, and development of technical teams, including performance reviews and compliance with policies and training - Participate in recruiting, interviewing, and onboarding of technicians Required Qualifications: - High School diploma or GED - EPA Universal license - A valid state-issued driver's license - 5+ years of technical experience in building engineering with expertise in packaged HVAC equipment repair, refrigeration, and maintenance, plus demonstrated STRONG people management skills to lead and develop technical teams effectively. - Excellent interpersonal and supervisory skills with strong emphasis on customer service, combined with analytical abilities, detail-oriented approach, and organizational management skills to effectively multi-task and lead teams. Pay $100,000-130,000 annually, depending on experience Schedule: Monday - Friday day shift, on-call 24/7 This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 100,000.00 – 130,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: Remote –Cincinnati, OH, Lexington, KY, Louisville, KY If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: - 401(k) plan with matching company contributions - Comprehensive Medical, Dental & Vision Care - Paid parental leave at 100% of salary - Paid Time Off and Company Holidays - Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.

Manager, Claims & Fraud Operations Country: United States of America It Starts Here: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. If you are interested in exploring the possibilities We Want to Talk to You! The Difference You Make: The Manager, Claims & Fraud Operations is responsible for leading and overseeing investigative teams responsible for identifying, mitigating, and preventing fraud-related losses while ensuring full compliance with regulatory, risk, and service level standards. This role provides strategic direction, operational oversight, and subject matter leadership across fraud investigations, SAR referral governance, regulatory adherence, and loss recovery efforts. The Manager ensures investigative quality, regulatory timeliness, and effective collaboration with law enforcement, internal stakeholders, and peer institutions while continuously strengthening fraud detection and prevention controls. What You Bring: Lead, coach, and develop a team of fraud investigators and senior specialists. Establish performance standards aligned to SLA, QA, regulatory, and loss mitigation objectives. Monitor investigative quality and ensure consistent application of fraud policies and procedures. Drive a high-performance culture focused on accountability, risk awareness, and continuous improvement. Provide escalation guidance and decision support on high-risk or complex fraud matters. Oversee after-hours fraud event rotation and escalation protocols an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Bachelor's Degree or equivalent work experience - Required. 5+ Years Banking experience preferably in operations and/or fraud prevention. - Required. Prior leadership or supervisory experience preferred. Strong working knowledge of BSA requirements, SAR referral standards, and regulatory expectations. Demonstrated experience managing high-volume investigative teams. Knowledge of fraud detection systems, payment processing systems, and operational back-end platforms. Experience working with law enforcement and supporting litigation or prosecution cases. Strong analytical, reporting, and risk assessment skills. Excellent written and verbal communication skills. Proven ability to influence cross-functional stakeholders and drive change. Cross-Functional & External Partnership - Serve as primary liaison with Law Enforcement, regulatory agencies, and peer banks when appropriate. - Partner with Lines of Business, Operations, Technology, Legal, and Compliance to implement fraud prevention enhancements. - Act as subject matter expert in claims insights, fraud risk trends, and operational readiness for new initiatives. - Support evaluation of new systems and applications impacting fraud detection and claims management. Controls, Systems & Continuous Improvement - Oversee refinement and testing of fraud system controls to detect and prevent evolving threats. - Ensure proper documentation and governance of fraud detection systems and operational procedures. - Identify control gaps and lead remediation efforts. - Drive statistical trend analysis and process optimization initiatives. Key Competencies - Regulatory Judgment & Escalation Discipline - Strategic Fraud Risk Management - Operational Leadership & Coaching - Data-Driven Decision Making - Crisis & Escalation Management - Cross-Functional Influence - Quality Assurance & Audit Readiness - Loss Mitigation & Recovery Strategy Performance Metrics May Include - Fraud loss avoidance and recovery rates - SAR referral timeliness and quality - SLA adherence and productivity targets - QA scores and documentation quality - Regulatory audit results - Trend mitigation effectiveness - Employee engagement and development outcomes Certifications: No Certifications listed for this job. It Would Be Nice For You to Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range: Minimum: $82,500.00 USDMaximum: $142,500.00 USD We Value Your Impact: Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com) Risk Culture: We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law. Working Conditions: Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required. Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason. What To Do Next: If this sounds like a role you are interested in, then please apply. We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at TAOps@santander.us to discuss your needs.