Primary Location: Work from Home - KY Address: P.O. Box 909 Louisville, KY 40201-0909 Shift: Job Description Summary: UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day. Job Description: The PCA works under the direction of the Pharmacy Manager or Supervisor. The PCA serves as a liaison to patients/caregivers, physicians and other medical staff in identifying, facilitating, and ordering prescription medications via medication access programs for eligible patients who are underinsured. They also identify opportunities from co-pay assistance foundations, where available. They will create, manage and perform financial/billing/clinical audits to maintain the integrity of the programs and creates and distributes reports to pharmacy and hospital management concerning operations. The PCA is responsible for verifying accurate insurance and demographic information, obtaining or verifying prior authorization, referrals and communicating need for medical necessity for out-patient medication infusions. They also coordinate patient encounters utilizing multiple system applications, clinical operating systems, and communicating with appropriate team members to perform duties in a timely manner. Essential Functions: - Facilitates optimal drug therapy by serving as a patient advocate and as a liaison between patients, pharmaceutical companies, insurance providers, physicians, pharmacists, clinic staff and care coordination staff - Assists in delivering high quality health care services in a professional, compassionate and courteous manner while respecting the dignity and individuality of each person who comes in contact with the organization by following the values of UMC - Accurately obtains patient history information upon receipt of prescription, including address, date of birth, phone number, drug allergies, disease states and third- party information - Works cooperatively with others and organizes daily workflow to optimize output - Documents findings thoroughly and accurately - Meets or exceeds productivity standards in the completion of daily assignments and accurate production - Answers and responds to external and internal phone calls in a timely manner; checks and responds to emails in a timely and professional manner - Completes all requested documentation of workload / reports for trending activities ASSISTS WITH DRUG REPLACEMENT AND/OR CO-PAY ASSISTANCE: - Interviews patients and/or caregivers to obtain confidential qualifying information (demographics, financial and insurance information) necessary to complete applications for drug replacement and/or co-pay assistance programs - Oversees the inventory management functionality of the program drugs in accordance with the regulations of pharmaceutical manufacturers and certifies patients in a timely manner so that benefits are uninterrupted - Maintains accurate, up-to-date documentation of drug deliveries and reports of area serviced and volumes or tracking and trending - Independently resolves majority of provider and customer concerns resulting in satisfactory outcomes – seeks assistance from a Pharmacist and/or Coordination Manager, as needed - Contacts patients or caregivers by phone to determine medication/supply needs - Works with physicians, nurses, pharmacists and Care Coordinators to better utilize formulary and drug benefit programs to maximize benefits for patients - Performs financial/billing/clinical audits to ensure accurate information is processed and documented and communicates any discrepancies in a timely manner - Seeks and maintains updated knowledge about Patient Assistance Programs and the skills needed to contribute to the education of others - Manages all orders received by fax, physician EMR or other sources - Identifies and shares information as appropriate to ensure patients obtain insurance coverage for the future - Assists in obtaining drug replacement for pharmacy department related to accidental wastage ASSISTS WITH PRIOR AUTHORIZATION & SCHEDULING: - Completes prior authorizations and appeals completely, accurately and promptly - Contacts insurance plans/payors to determine eligibility and obtain coverage and benefit information relating to obtaining prior authorization - Assists in the coordination of patient appointments, as necessary - Independently resolves majority of provider and customer concerns resulting in satisfactory outcomes – seeks assistance from a Pharmacist, Medical Office and/or Coordination Manager, as needed - Communicates in a timely manner to patient, provider, infusion/pharmacy staff, medical office staff to ensure patient is ready for treatment - Maintains accurate, up-to-date documentation of area serviced and volumes or tracking and trending Other Functions: - Participates in the team approach to quality improvement to support the Pharmacy Department’s commitment to the philosophy and principles of Quality Patient Care - Attends and participates in department and hospital meetings, in-services, and quality improvement teams - Contributes to the accomplishment of department and hospital objectives - Maintains compliance with all company policies, procedures and standards of conduct - Complies with HIPAA privacy and security requirements to maintain confidentiality at all times - Performs other duties as assigned Additional Job Description: Education: - High School or GED/ equivalent (required) Experience: - Three (3) years of experience as a pharmacy technician (preferred) - Three (3) years of experience with patient access, insurance verification, obtaining prior authorizations or medical billing experience (preferred) Licensure: - Registered or eligible to register as pharmacy technician with the State Board of Pharmacy Examiners (required) Certification: - If working in a retail pharmacy setting and handling medications, PTCB certification will be preferred (time will be given to obtain such certification, if needed)

What success looks like in this role: • Provides Tier 1 and Tier 2 support. • Troubleshoots and resolves complex issues including:  o Supporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems, and  o Assisting with resolution of Issues with network connectivity, printing and remote access to desktop equipment. • Identifies root causes of problems and takes responsibility for timely solution; escalates unusual or complex problems to higher levels for resolution. • Communicates problem, resolution and root cause information to users, both technical and non-technical, to help prevent future recurrence. • Supports L1 and L2 support agents in ongoing day to day questions related to client incidents, requests and queries. • Utilizes problem solving and analytical skills to effectively resolve challenging incidents. You will be successful in this role if you have: High School Diploma or GED required May require technical certification or Associate Degree Generally, 2-4 years’ experience in area of responsibility This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Please Note: While assigned hours are generally consistent from week to week, there are no guaranteed minimal hours and positional needs will vary depending on Chaplain availability and Client requirements. Position Summary Chaplains are the frontline staff fulfilling the mission and Christian ministry of MCHAP, by using their gifts and talents to serve company employees and their immediate families. Part-Time, Aurora, OH Essential Functions and Responsibilities • Serves as a messenger and conveyor of faith, mission, and purpose. • Interacts with companies, their employees, and the community in a manner that exhibits character through personal and spiritual disciplines. Ministry • Makes regular visits to company worksites (usually weekly) to interact with employees and build relationships of trust and friendship motivated by Christian faith. • Visits employees or immediate family members wherever care can be expressed and help given: hospitals, nursing homes, funeral homes, family residences, or other sites. • May provide confidential pastoral discussions for problem issues of employees and their immediate family members including, but not limited to family matters, divorce, serious illness, care of aging parents, death and grief recovery, parenting, financial situations that may include debt discussions, budgeting, and other life issues related to financial stress, as well as any other personal issues. Provides referral service and acts as coordinator for specialized assistance to employees and/or immediate family members with specific needs. • May assist in the planning, conduct or attend funerals for employees or immediate family members, including follow-up support and encouragement to immediate family members during the grief period. • May make jail visits to employees and immediate family members. • Works with companies to serve notifications of death and serious injuries to families and other employees, encouraging those impacted by various tragedies. • May provide post-termination care for laid-off or terminated employees in order to foster a smooth transition to another work environment. • May facilitate, but not lead, spiritual enrichment activities, as an employee-sponsored and led activity will usually be more fruitful than a chaplain led event. • Provides, as appropriate/requested, literature and other resources to assist company employees with life issues. • Represents companies to clients/customers where it would be appropriate to ministry services involved (i.e., serious illness, accidents, traumatic events, and funerals). • Participates in new employee orientation to explain the Employee Care Service and the role of the Chaplain Team. • With Executive Director of Operations (EDO) permission, responds positively and assertively to other duties and services requested by executive leadership of companies, within the scope of the Letter of Agreement between MCHAP Chaplains and the company. Requirements 1. Has ability to work as member of interdisciplinary group and in an interfaith setting. Possesses ability to accept different lifestyles, cultures, beliefs, and values. 2. Skills to effectively listen and interact with clients, employees, and their families. Skills to deliver community presentations. Skills to deal effectively with family members and staff under stressful circumstances. High regard for the dignity and worth of clients, employees and their families. Skills to cope with stressful situations and able to document accurately according to standards. 3. Spiritual maturity and commitment to a Christian lifestyle and to MCHAPs Ministry values. Incorporates Christian values and beliefs in day-to-day activities and in the performance of job duties. Has a fundamental understanding of the Holy Bible and its proper application. Attests to a saving faith in Jesus Christ and actively participates in a biblically based church. 4. Demonstrated ability to interact professionally with diplomacy, patience, and courtesy with diverse groups; ability to establish and maintain effective and cooperative working relationships while providing exceptional customer service. Ability to make administrative and procedural decisions and judgments on sensitive, confidential issues. 5. Demonstrated excellent oral and written communication skills to communicate and interact effectively with leadership, colleagues, employees, and families. Ability to maintain emotional stability to cope with human suffering, emergencies, and other stresses. 6. Demonstrated skill in analyzing information to define and follow up on problems or objectives. Ability to identify solutions and solve problems. Demonstrated skill in interpreting policy and procedures related to the position and keeping others informed. 7. Demonstrated computer proficiency using Google Suites, Microsoft Office, or other equivalent software, internet, email messaging, and web-based software applications. Ability to understand and learn new technology programs. 8. Must have active state driver’s license and state minimum auto insurance (state(s) where servicing clients). Conditions of Employment Must pass a pre-employment background check. Work Environment This is a remote position in the field, and the work environment is dependent upon the clients’ worksite. Work environments can include manufacturing, hospitals, office buildings, and funeral homes with differing levels of temperature, noise, and light exposure.

• Performs site qualification, site initiation, interim monitoring, site management and close-out visits (performed on-site or remotely) ensuring regulatory, ICH-GCP and/or Good Pharmacoepidemiology Practice (GPP) and protocol compliance. • Uses judgment and experience to evaluate overall performance of site and site staff and to provide recommendations regarding site-specific actions; immediately communicates/escalates serious issues to the project team and develops action plans. • Maintains a working knowledge of ICH/GCP Guidelines or other applicable guidance, relevant regulations, and company SOPs/processes. • Verifies the process of obtaining informed consent has been adequately performed and documented for each subject/patient as required/appropriate. • Demonstrates diligence in protecting the confidentiality of each subject/patient. • Assesses factors that might affect subject/patient’s safety and clinical data integrity at an investigator/physician site such as protocol deviation/violations and pharmacovigilance issues.