Title: Product Solutions Expert - Agentic AI Product Support Team Location: Santa Clara United States Job Description: About the Team The Product Solutions Expert team is a dynamic group of professionals dedicated to delivering exceptional value to our customers. The team's primary focus is on managing enterprise customers, catering to their unique needs and ensuring their satisfaction. This involves handling day-to-day activities related to implementations, customer inquiries, addressing their challenges, and collaborating closely with customer advisors to provide tailored solutions. With its high-profile nature, exposure to top leadership, and impactful engagements, the team stands as a trusted partner, contributing significantly to the organization's growth and success in the competitive market. The Role As a Product Solutions Expert, you will independently own the end-to-end technical delivery for a portfolio of enterprise accounts. You bring 5-8 years of relevant experience, operate with minimal oversight, and actively contribute to team best practices and the development of junior team members. This is not an entry-level implementation role - you are expected to drive outcomes, proactively surface risk, and bring technical depth and customer instinct in equal measure. Technical Delivery & Integration - Own end-to-end solution delivery for assigned enterprise accounts, from scoping and design through deployment and sign-off. - Independently scope, design, and lead complex multi-system integration projects using Python, SQL, and AWS with minimal oversight. - Architect innovative AI integrations between Eightfold and third-party systems, applying established patterns and developing new ones as needed. - Design and implement ETL pipelines and API integrations; perform data validation, transformation, and ingestion for implementations. - Define acceptance criteria, conduct acceptance testing, and drive sign-off with customer stakeholders. - Configure and customize solutions, products, and processes to achieve the best outcomes for each customer's unique environment. - Conduct and maintain comprehensive technical documentation for both customer and internal use. Customer Engagement & Advisory - Serve as a trusted senior advisor to clients, providing in-depth knowledge of Eightfold solutions and evaluating customer business processes. - Lead customer presentations, training sessions, and executive-level workshops with confidence and technical credibility. - Proactively identify expansion opportunities and flag risk signals within your customer portfolio; escalate and resolve critical issues independently. - Collaborate closely with Project Managers, Functional Consultants, and Partners to align on delivery and customer outcomes. - Monitor and drive customer satisfaction (CSAT/NPS) by surfacing feedback to relevant internal stakeholders. Team Development & Knowledge Sharing - Mentor Level 1 team members on technical delivery approaches, customer engagement best practices, and integration patterns. - Contribute to and maintain internal solution playbooks, documenting key learnings for team-wide course correction and future reference. - Lead technical teams through delivery projects and provide hands-on delivery guidance on escalations and complex issues. - Assist in developing and refining internal support tools, processes, and Salesforce workflows to improve team efficiency. Required Qualifications - 5-8 years of experience in technical, customer-facing roles involving SQL, Python, API Development, systems integration, and AWS. - Demonstrated ability to independently design, build, and debug complex API integrations in production environments. - Hands-on experience with ETL process design and implementation using Python, JSON, and XML. - Proven track record of owning customer relationships and resolving critical escalations with minimal management oversight. - Strong ability to communicate technical concepts clearly - including executive presentations, negotiation, and persuasive storytelling. - Strong analytical skills with an action-oriented, outcome-focused approach. - Proficiency with relational databases and SQL; working knowledge of backend server APIs and web application architecture. Preferred Qualifications - Experience with enterprise HR tech ecosystems such as ATS, HRIS, or talent management platforms. - Familiarity with applicant tracking systems, human resources, recruiting, or employer branding. - Experience working in a B2B or SaaS-based enterprise environment. - Prior experience contributing to internal playbooks, team documentation, or mentoring junior colleagues. - Familiarity with Salesforce or similar CRM/support tooling. Pay Transparency. Please note this role is categorized as hybrid in Santa Clara, CA Base pay is only one piece of our total compensation package as this role is eligible for bonus and equity awards. Compensation varies depending on a number of factors including qualifications, skills, competencies, experience and zones determined by location. SF Bay Area, CA is in Zone A. Base annual salary range in Zone A: $129,750 to $173,000 USD + 10% annual discretionary bonus + preIPO equity (stock options). Hybrid Work. At Eightfold, we believe our best work happens when we collaborate closely, learn from one another, and build together. We follow a hybrid work model that combines flexibility with a strong emphasis on in-person collaboration to foster innovation, culture, and rapid execution. Employees based near our Santa Clara office are expected to work from the HQ office three days per week, as we believe regular in-person engagement is essential to how we build high-impact products and strong teams. Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status. Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions. #LI-Hybrid

IMPORTANT: At the moment we are only considering candidates located in Latin America. Please do not apply if you are not located in Latin America. About Empirical Empirical empowers early and growth stage tech companies to create the right products in the right way by providing two pivotal services: - Product & Technology Leadership: Our clients entrust critical decisions to our network of top-tier US-based CTOs and CPOs. We provide fractional, project, or advisory based support, combining highly experienced talent with a flexible approach. - Product Development Teams: We provide our clients with high performing, senior product development talent through a scalable staff augmentation model and ongoing support. We focus on Latin America to find exceptional talent, with time zone and cultural compatibility. We are proud to be a people first company, where we prioritize building meaningful, long lasting human connections with clients and team members alike, while embracing diversity and uniqueness. With this foundation and our focus on talent, we help create great products that people love. Our values - Care about people first - Strive to add value always - Lead with integrity - Have fun every step of the way The Opportunity We’re looking for an AI Strategist to join Empirical on a fractional, contract, or full-time basis and help our clients turn broad AI ambition into clear, fundable, and executable strategy. Every founder we talk to says some version of the same thing: they know AI matters, but they do not know where to start. In many cases, workflows are under-documented, pain points are unclear, and “AI” becomes a catch-all label for problems that may actually require automation, process redesign, or a hybrid solution. This role is designed for someone who can bring structure to that ambiguity. You will lead discovery engagements with clients, identify and rank meaningful opportunities, define a credible long-term vision, and translate that strategy into a practical roadmap and near-term action plan. You will help founders and executive teams understand what to prioritize, what to fund, and why. Unlike a traditional implementation role, this position is centered on clarity, prioritization, and strategic direction. You will operate at the intersection of business, technology, and AI adoption, partnering closely with leadership teams and handing off validated opportunities to delivery teams who can build. What you'll do - Lead AI strategy discovery engagements with clients, typically over 3 to 4 weeks, to identify pain points, uncover opportunities, and define practical next steps - Produce structured outputs such as a ranked list of pain points, a 3-year vision, a 12-month roadmap, and a 3-month action plan - Interview subject matter experts and executive stakeholders to understand workflows, inefficiencies, and institutional knowledge gaps - Classify business problems across AI, automation, hybrid solutions, or process redesign, using sound judgment rather than hype - Translate strategic recommendations into buildable Phase 1 opportunities with clear success criteria, scope, and budget considerations - Partner with founders, CFOs, and leadership teams to present findings, explain tradeoffs, and support prioritization decisions - Advise on strategy-level AI topics such as governance, data readiness, integrations, build vs buy decisions, and model direction - Collaborate with Empirical’s Fractional CTOs and engineering teams to hand off validated opportunities into delivery - Contribute to the evolution of Empirical’s AI strategy playbook and methodology as the practice grows Your qualifications and experience Must haves - 8+ years of experience across product, engineering, consulting, strategy, or related fields - At least 3 years of direct experience working with AI, ML, or LLM-based systems in real business environments - Strong experience leading discovery, strategy, or advisory work with executive stakeholders - Ability to shape strategy, not just execute tasks, and to produce artifacts that leadership can act on - Deep and current understanding of the GenAI landscape, including foundation models, agents, retrieval, governance, and cost/performance tradeoffs - Comfort operating between business and technical conversations, from workflow pain points to AI strategy and architecture discussions - Executive presence and confidence working with founders, CFOs, and senior leadership teams - Strong facilitation skills for workshops, stakeholder interviews, and prioritization sessions - Excellent writing skills, with the ability to create clear, persuasive strategy documents and readouts What we expect from you - 100% alignment with our core values! - Ability to take ownership of projects from start to finish - Strong collaboration and communication skills - Attention to detail and a passion for creating great user experiences What we offer - Remote/flexible work - Highly competitive compensation in US dollars - Opportunities for personal and professional development; mentorship, coaching and training as needed - Ongoing, 40 hours per week dedication - The opportunity to be part of an amazing, multicultural community of tech experts Why work with us? - We pride ourselves on our core values and have proven that putting people first creates a thriving and collaborative work environment. - We seek to accommodate and balance individual needs with client needs, understanding each one of us is unique. - We offer benefits such as remote/flexible work, selective paid training, mentorship programs, referral programs and more. - We are selective in the projects we take on to ensure our teams are engaged in challenging, meaningful, enjoyable opportunities that will provoke creativity, innovation and growth!

• Design advanced physics problems for frontier AI training and evaluation • Create deterministic problems with exactly one correct answer • Write complete, verified solutions and clearly document the reasoning process • Develop problems that test deep physical reasoning and multi-step analysis, not just memorization • Where relevant, use Python or specialized tools to build simulations, models, or computational workflows • Ensure all outputs are technically precise, reproducible, and well-written in English

Role Description Estamos em busca de professor(a) de inglês para ministrar aulas online ao vivo, para alunos de diferentes níveis. - Conduzir aulas online de inglês, individuais ou em pequenos grupos - Planejar e adaptar conteúdos conforme o nível e objetivo dos alunos - Estimular a conversação e o desenvolvimento das habilidades de speaking, listening, reading e writing - Acompanhar a evolução dos alunos e fornecer feedbacks constantes Qualifications - Fluência em inglês - Experiência com aulas online será um diferencial - Boa comunicação, didática e organização - Comprometimento com horários e qualidade das aulas Requirements - Experiência com metodologias comunicativas - Vivência com ensino para adultos - Facilidade com ferramentas digitais e plataformas de videoconferência